Marsh & Parsons Estate Agents Reviews 

1,216
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and responsive throughout the entire renting process. People consistently appreciate the quick resolution of property issues and the dedicated, supportive approach of individual managers. Many consumers highlight that communication is smooth, making their overall journey pleasant and stress-free. Some reviewers were not happy with the poor communication and slow responses from certain team members. A few consumers also noted encountering administrative errors, unhelpful interactions, and frustrating process delays during their tenancy. Others mentioned feeling unsupported or encountering difficulties when trying to resolve urgent matters.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share satisfaction on service, frequently praising prompt responses, helpful agents, and smooth... See more

Customer service

Consumers find customer service to be positive, frequently highlighting how responsive, supportive, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that staff members are... See more

Customer communications

Users describe ambiguous interactions with customer communications, noting that while initial tenancy setups... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Review We’ve had a fantastic experience with Marsh & Parsons. The team has been incredibly responsive, helpful and professional throughout, and any issues we’ve had have always been dealt with qu... See more

Company replied

Rated 5 out of 5 stars

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lot... See more

Rated 5 out of 5 stars

Nerosh answered the phone promptly and personally.Iam often greeted with and answer phone message or passed on from one person to another . Nerosh is very knowledgeable about the renting services a... See more

Company replied

Rated 5 out of 5 stars

We moved into the property in July 2025, and Lucy has been a great help in making sure everything in the property is sorted. We have a child on the way and she understood the urgency some of the ite... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company

Written by the company

Matching people and property in London since 1856 160 years ago, we established our first Marsh & Parsons office, creating a local agent people trust. Our culture is what sets us apart. As a team, we enjoy each other's company and for you, that means a passionate group of agents acting on your behalf. We focus on creating a healthy working relationship with our clients, providing the best service possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,216)

346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

20 July 2026
Unprompted review
Marsh & Parsons Estate Agents logo

Reply from Marsh & Parsons Estate Agents

Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

Rated 5 out of 5 stars

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

27 July 2026
Unprompted review
Marsh & Parsons Estate Agents logo

Reply from Marsh & Parsons Estate Agents

Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

Rated 5 out of 5 stars

I’ve been letting my flat via marsh and…

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .

24 July 2026
Unprompted review
Marsh & Parsons Estate Agents logo

Reply from Marsh & Parsons Estate Agents

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

Rated 5 out of 5 stars

Property Management

We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Misleading and try and catch you in a…

Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.
They tried to use their small print and avoid paying me back my holding deposit when it was the landlord who pulled out of the deal and you would expect them to return the money no matter the reason. They only agreed on refunding my money when I threatened them to go all the way to court and still they refunded me the holding deposit and kept the £60 saying its for referencing. An awful company trying to make and steal your money from every angel. AVOID and read the small prints before signing anything if you go ahead with them.

1 July 2026
Unprompted review
Marsh & Parsons Estate Agents logo

Reply from Marsh & Parsons Estate Agents

Dear Bill, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations

Rated 5 out of 5 stars

Maintenance

Just moved into a property and had a couple of maintenance issues. Debbie Lewis from the team was extremely helpful and quickly sorted contractors to fix the issues. Thank you for your help!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Jaime, Tenancy Management Team

⭐⭐⭐⭐⭐ I've been renting in London for over 10 years, and in that time I've dealt with a lot of letting agents. Jaime Lipscombe is genuinely one of the best I've worked with! She helped me transferring from a joint tenancy to a new contract, and every stage of the process was handled efficiently. Whenever something unexpected came up, such as needing to arrange a UK guarantor, she explained exactly what was required, answered my questions clearly, and kept everything moving without unnecessary delays. She always responded to emails and returned calls promptly, and I was never left wondering what the next step was because she kept me updated throughout. On the occasions she was out of the office, she made sure a colleague had been briefed so there was no interruption.
Jaime was also excellent at coordinating between me and the Landlord. She dealt with queries quickly, communicated clearly with both sides, and helped resolve issues without them becoming drawn-out or stressful. Having someone who is organised, responsive and follows through on what they say they'll do makes a huge difference, especially when you're dealing with tenancy paperwork and deadlines. It's surprisingly rare to find someone who is both professional and genuinely reliable in the lettings industry. Jaime made the whole process much smoother than I expected, and I wouldn't hesitate to recommend her to anyone. She's a real asset to the tenancy management team, and her work deserves to be recognised!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with Marsh & Parsons, thanks to Debbie Lewis

I had a very positive experience with Marsh & Parsons, especially thanks to Debbie Lewis.

Throughout the whole process, Debbie was always professional, kind, patient, and very responsive. She kept me informed, answered my questions clearly, and treated me with respect from start to finish.

Even when dealing with difficult situations, she remained courteous and supportive, which I really appreciated. Her excellent customer service made a stressful process much easier.

Thank you, Debbie, for all your help. You are a real credit to the company, and I highly recommend your service.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Edward S!

Edward Shikabwali has been our property manager for while and he is wonderful!

Super responsive, supportive and has been very easy to reach.

He has made our experience with Marsh & Parsons infinitely better and smoother and we are very grateful to have him as our PM.

Generally, Marsh & Parsons are exceptionally thorough, and go to great lengths to support their tenants.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward

Baran was friendly, helpful, and easy to deal with throughout the process. Communication was good, and he made everything straightforward. Thanks for your help.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I have found that my dealings with Max…

I have found that my dealings with Max Davis from Marsh & Parsons, have been very good, he ia always, polite, friendly and efficient and frankly a real asset to Marsh & Parsons, well done Max, and thank you for your hard and dedicated work, it's much appreciated.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Good

Good comms and a timely response with Max D. in dealing with an issue that was sorted quite quickly!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great property manager

Tassos has been extremely helpful and the best property manager I have experienced in my many years at Marsh & Parsons. He has helped me with a number of projects for my flat and has always been efficient and communicative throughout. It is very much appreciated.

17 July 2026
Unprompted review

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