Marsh & Parsons Estate Agents Reviews 

I would strongly advise anyone considering using Marsh & Parsons to think very carefully before doing so.

Our experience was characterised by poor communication, a lack of transparency, and an unwillingness to take responsibility when concerns were raised.

When we needed to surrender our tenancy due to ongoing severe noise issues affecting our enjoyment of the property, we repeatedly asked for clear information about our financial liability and the surrender process. Rather than providing straightforward answers, we were repeatedly referred back to the tenancy agreement after decisions had already been made. Key information, including the replacement tenant's move-in date, was not communicated to us when requested, despite being directly relevant to our financial position.

The viewing process was also poorly managed. We experienced last-minute viewing requests, cancellations without notice, agents arriving late, and occasions where we were left waiting for viewings that never took place, only finding out after contacting the office ourselves.

During the complaints process, responses were slow, and we found that many of our concerns were dismissed rather than properly addressed. Their final response acknowledged that "greater clarity may have assisted" and apologised for delays in responding, yet continued to deny that any meaningful failings had occurred.

What was most disappointing was the attitude shown throughout the process. Instead of engaging constructively with the issues we raised, there appeared to be a consistent effort to deflect responsibility and rely on generic contractual wording rather than addressing the specific concerns about communication and transparency.

We have now felt it necessary to escalate our complaint to the Property Redress Scheme.

Based on our experience, I cannot recommend Marsh & Parsons. Professional communication, transparency and customer care were lacking throughout, and what should have been a difficult situation made manageable by a professional agent instead became unnecessarily stressful and time-consuming.

The agent was clearly knowledgeable and equally competent at assisting me. Generally came across as very keen to help at a time when we needed fall back on a agent we'd used, if at arms' length for just over 15 years.

Have had very consistent and helpful communication with Debbie Lewis in getting some maintenance issues resolved! As soon as Debbie had been aware of the situation she was very fast to help get it sorted. Thank you!

Debbie has been exceptionally helpful in arranging the exit of our tenant after they gave notice to leave to enable us to move back into the property. Thanks so much for your help

Property management has been truly awful.

Feels like it’s run by teenagers, communication is terrible, passive aggressive emails, chasing endlessly for really basic things.

Never again would I use them or recommend to anyone for property management, it’s been so stressful and significantly more money than if I had managed it myself.

I’ve used both the sales and lettings teams before and they have been great though, I would recommend them.

Mr. Bailey Gibbsons from tenancy changes provided us with a great and efficient lease process. Thanks!

Very pleased with the work of Marsh & Parsons in the management of our property. In particular, Neil Plit was incredibly helpful, professional, and friendly throughout our tenancy.

Well done Baran - good customer service

Edward was efficient and easy to work with

Michael Stout has been brilliant in terms of his attention to detail and prompt responses with regards to the property we rent out through Marsh and Parsons. He is always extremely approachable and so helpful! Many thanks for your help, Michael!

Charlie was very responsive when we were chasing down an old electrical report in order to exchange on a flat. Many thanks Richard

I had the pleasure of dealing with Owain W, he was very accommodating and welcoming, dealt with any issues within hours and is very responsive and resolves issues to an high standard, has great communication and is a very understanding agent

Going forward i would be more then willing to rent with Owains team again.

Like to thank one of their agents Charmaine who was very helpful and professional in helping us with our move into our new home

Many thanks to Charlie Hope, he was amazing and he gave me a great service! Thanks so much!

I have been living in the property for some time now, and I have always found Owain to be friendly, professional and genuinely helpful.
Whenever I have had a question or needed assistance, they have been quick to respond and have always kept me informed. Recently, during a property inspection, they took the time to listen carefully to the issues I raised and followed up on everything, which I really appreciated.
What stands out most is that they are always approachable and make you feel that any concerns will be taken seriously. It is reassuring to know there is someone who is attentive and willing to help whenever needed.
Thank you, Owain, for your help, responsiveness and professionalism. It has been a pleasure dealing with you, and I would happily recommend your services to others.

I have been working with Marsh & Parsons, and in particular with Baran, for the management of my property. Baran has consistently provided an excellent level of service: professional, responsive, and highly reliable. Communication has always been timely and clear, and every issue has been handled efficiently and with great attention to detail. I truly appreciate his support and would highly recommend both Baran and Marsh & Parsons to anyone looking for a trustworthy and proactive property management service.

I had a very positive experience working with Edward Shikabwali at Marsh & Parsons. He was professional, friendly, and always quick to respond to any emails I had throughout the process. Would highly recommend.

I had a very disappointing experience with Marsh & Parsons during a tenancy process.

After the tenancy agreement had been signed by all parties via Adobe Sign, I paid the requested first month's rent and security deposit to Marsh & Parsons. The agency confirmed receipt of the funds.

However, throughout the process, I received inconsistent and, in my view, misleading information. At different points, I was told that the contract had not taken effect, that additional rent in advance would be required, and that the tenancy could not proceed unless further referencing conditions were satisfied. This was despite the fact that a tenancy agreement had already been signed by all parties and the requested funds had already been paid.

The communication was extremely frustrating and often unclear. The position appeared to change during the process, and I felt that the explanations provided were not sufficiently professional or consistent for a regulated letting agency handling a high-value tenancy transaction.

Eventually, I was informed that the landlord did not wish to proceed with the tenancy unless satisfactory references could be provided. This left me in a very difficult position after I had already completed the requested steps, signed the agreement, and transferred a substantial amount of money.

Although the complaints team responded and the staff remained polite in tone, the overall handling of the matter seriously damaged my confidence in Marsh & Parsons. In my experience, the process lacked clarity, consistency and proper communication.

I would strongly advise prospective tenants, especially international students, to ensure that every referencing requirement, guarantor requirement, rent-in-advance condition and contractual condition is confirmed clearly in writing before signing anything or transferring any funds.

We worked with Morgan in the Charlton branch and she was fantastic. Really responsive and moving quickly with all the checks and we were able to secure a flat within a week. She was knowledgeable about all the latest renters information and was able to guide us.

Michael has been very considerate and helpful.
I'm very grateful to him for his help.