Lyons Davidson Solicitors Reviews 

2,563
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 479 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their excellent service, professionalism, and helpfulness, often highlighting their courteous and friendly approach. Many people appreciate the clear communication and consistent updates received throughout their cases, making the process easier to manage. Reviewers often felt well-supported and understood, with staff going above and beyond to ensure positive outcomes. However, some people mentioned dissatisfaction with the service and response times, citing slow progress and a lack of communication on their claims. A few other people also felt that the company did not adequately represent their interests or provide timely updates, leading to frustration and perceived incompetence.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Claim

Customers consistently note ambiguous experiences with claim processes, with some reviewers expressing... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, responsive, and empathetic... See more

Service

People report ambiguous experiences with service, with many customers expressing significant dissatisfaction.... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising clear, timely, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tyrell Blake provided an excellent service. He replied promptly to my emails, and followed up any queries, always keeping me in the loop with what was going on. He was courteous and friendly in his a... See more

Company replied

Rated 5 out of 5 stars

A very challenging, and at times very difficult situation that was very hard fought and a great outcome in the end. Nelay Joshi handled our case with great competence and professionalism throughout h... See more

Company replied

Rated 5 out of 5 stars

I rang following receipt of a letter from you requesting I call you back. I spoke to Bethany chandler. She was helpful, explained the status of the claim proceedings clearly and advised that she would... See more

Company replied

Rated 5 out of 5 stars

it was the company Lyons Davidson and that of Mr Craig Hamilton that did the work on my claim for me and he did a very good job keeping in touch with me and letting me know what was happening in my... See more


Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,563)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andy Vraitch Helped me with my case

Andy Vraitch Helped me with my case. He advised me when I was struggling and reassured me about the court process as I was worried due to my adhd diagnosis. Andy validated my concerns and advised me in the best way. He’s also very responsive via email. Best solicitor I had from the company :)

13 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Melissa,

We’re very pleased to hear about your experience. It’s wonderful to know that Andy provided the reassurance, support, and guidance you needed throughout your case, particularly during what can be an understandably daunting court process.

We’re especially glad that he took the time to listen to your concerns, offer clear advice, and remain responsive throughout. Thank you for taking the time to share your feedback and your kind words about Andy.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent Service from Freya at Lyons Davidson

I recently had a claim handled by Lyons Davidson and I couldn’t be happier with the service I received. Freya, who was in charge of my case, was excellent throughout the entire process. She was always informative, professional, and kept me fully up to date every step of the way.

Any questions I had were answered promptly and clearly, which made what could have been a stressful process much easier. I always felt reassured that my case was being handled properly and efficiently.

I would highly recommend Lyons Davidson, and especially Freya, to anyone needing support with a claim. Thank you again for all your help!

12 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Callum,

We’re delighted to receive your feedback. It’s wonderful to hear that Freya provided such informative and professional support throughout your claim, keeping you fully updated and ensuring your questions were answered promptly and clearly.

We’re especially pleased that her approach helped make the process less stressful and gave you confidence that your case was being handled efficiently. Thank you for your recommendation and for taking the time to share your experience.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Thanks Liam and well done

Whilst I have given a 5 * review that is purely in relation to our solicitor Liam Price. Liam has been professional, helpful, forthright and his work ethic serves him very well.

The process of getting to a solicitor under legal assistance is cumbersome and a bit of a saga. Your case is initially assessed by junior staff which was very frustrating as it wasted 6 months and held up a case that was pretty much 'court' ready having been transferred from another experienced solicitor.

Thankfully, once we got to Liam, we moved forward and presented a very robust case to the court. Liam listened, engaged and advised. If I were to be critical of Liam in any way, then I would suggest that there were times when I should have been more involved and copied into correspondence sent to the other side.

Overall, thanks Liam and I wish you very well in your future career.

7 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi David,

Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Liam provided professional, helpful, and proactive support, and that his advice and dedication helped move your case forward effectively.

We also appreciate your honest comments regarding your earlier experience and the observations you've made about the process. Feedback of this nature is valuable as it helps us identify areas where we can improve. We’re pleased that once Liam became involved, you felt listened to, engaged with, and well supported throughout the proceedings.

We will be sure to pass your kind words on to Liam, and we wish you all the best for the future.

Kind Regards,
Lyons Davidson

Rated 3 out of 5 stars

Poor Experience till Tia took over

Had 3 different case handlers
Each time I was not informed of the change ; i had to make contact to find out ( each change causing much delay )
There was considersable dalay in getting a report ( 6 months ) and the standard of the report was exceptionally poor ( eg wrong leg mentioned )
The original assesment of damages was too low
Tia took over and sorted things out , thank goodness!
The report was corrected and estimated damages increased by 80 % and I got regular replies to my questions
Settlement took about 6months longer owing to delays by the previous 2 case handlers

1 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Steve Wilcox,

Thank you for your review, the contents of which are noted.

We are sorry that you had some issues with the service provided prior to Tia taking over conduct, but are pleased that she was able to bring your claim to a satisfactory conclusion.

Kind regards
Lyons Davidson

Rated 5 out of 5 stars

Good experience

Both Ryan and Kai at the firm kept me informed the whole way through the process. Never pushy and always felt they had my best interests at heart.

11 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Fil,

We’re delighted to hear about your experience. It’s great to know that Ryan and Kai kept you informed throughout the process and provided supportive guidance without ever making you feel pressured.

We’re pleased that you felt your best interests were at the heart of the service you received.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Lyons Davidson helped me settle my…

Lyons Davidson helped me settle my personal injury claim. Paddy and Kai were both excellent at keeping me informed throughout the claim and I would like to thank them for their hard work. I would recommend Lyons Davidson to anyone based on my experience.

11 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Dylan,

We’re pleased to hear about your positive experience. It’s great to know that Paddy and Kai kept you well informed throughout your personal injury claim and provided excellent support along the way.

Thank you for your recommendation and for taking the time to recognise their hard work.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I have been so impressed with the…

I have been so impressed with the support and swift service I have received from Katie Britton. She has been responsive and clearly knows her stuff! Thank you Katie

11 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Katie,

We’re delighted to hear about your experience. It’s wonderful to know that Katie provided such responsive and efficient support, and that her knowledge and professionalism made a positive impression.

Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Very grateful for Nelay Joshi

Very grateful for Nelay Joshi, they took the time to help me with a legal matter regarding an unresolved issue with a car tradesman. Nothing was too much trouble. Would happily use this service again based on my experience. 5*

7 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi EBR,

We’re delighted to hear about your positive experience. It’s great to know that Nelay took the time to support you with your legal matter and provided such helpful service throughout.

Thank you for your kind words and 5-star recommendation - we’re pleased we could assist you.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

They were interested in my accident…

They were interested in my accident claim, kept me informed throughout, were sympathetic, answered the phone swiftly and my claim came to a satisfactory conclusion.
Tilly dealt with my case, but she has left your company now. She was exceptional

11 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Pat,

We’re very pleased to hear about your experience. It’s great to know that you felt supported and kept informed throughout your claim, and that it reached a satisfactory conclusion.

We’re especially pleased to hear your kind words about Tilly and the exceptional service she provided during your case.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Great service from start to finish was…

Great service from start to finish was very satisfying would highly recommend.

22 February 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Alec,

We’re delighted to hear that you were happy with the service you received from start to finish. Thank you for your recommendation and for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

My car insurer used Lyons Davidson to settle a disputed claim

My car insurer used Lyons Davidson to settle a claim against a London bus company who disputed their liability. Elizabeth Wardlow worked on my behalf and successfully settled the case without me having to attend court. My insurer received the full amount claimed in the end. Thank you for all of your help. Highly recommended.

23 July 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi David,

We’re delighted to hear about your positive experience. It’s great to know that Elizabeth was able to successfully resolve the matter on your behalf and achieve a positive outcome without the need for court proceedings.

Thank you for your recommendation and for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Service from Lyon Davidson

We were put in touch with Lyon Davidson via our home insurance provider. The service was initially a little slow but once they had processed the information we had provided things the claim started to progress. Nelay was very helpful and responded quickly to all our questions.

7 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mark,

We’re pleased to hear about your experience. We appreciate your patience during the early stages of the process, and it’s great to know that once your claim progressed, Nelay provided helpful support and responded promptly to your questions.

Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Loverly experienced experts

Loverly experienced experts. Very friendly knowledgeable and helpful. I would recommend the firm its has a very good service. although on this occasion the right outcome couldn’t be reached due to merits and complex nature, they still gave me other options.

I would like to thank Monika, and line manager Gemma. They are both very helpful and don’t waste time they are very swift and reliable!! Thanks again. 😊

7 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi J Paul,

We’re delighted to hear about your experience. It’s great to know that Monika and Gemma provided friendly, knowledgeable, and reliable support throughout, and that they were able to guide you through the complexities of the matter while offering alternative options.

We truly appreciate your kind words and recommendation, and we’ll be sure to pass your feedback on to them.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I had a pleasant and very professional…

I had a pleasant and very professional experience with Safiyyah Patel with all the details and updates.

6 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Nicolae,

We’re pleased to hear about your experience. It’s great to know that Safiyyah provided a pleasant and professional service while keeping you updated throughout.

Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Successful Claim

Excellent service provided by Lyons Davidson. My claim was successfully & professionally dealt with by Freya Simpson. Freya's communication skills were excellent and I am grateful to her for her help & guidance throughout the process.

24 April 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Margaret,

We’re delighted to hear about your experience. It’s wonderful to know that Freya handled your claim professionally and provided excellent communication and guidance throughout the process.

We’re pleased you were happy with the outcome and appreciate you taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I would recommend Lyons Davidson…

I would recommend Lyons Davidson solicitors as have been very helpfull and provide a great service

6 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Kevin,

We’re pleased to hear about your positive experience. It’s great to know that you found our team helpful and that you received a great level of service throughout.

Thank you for your recommendation and for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Freya was outstanding from the…

Freya was outstanding from the beginning to the end and kept me up to date with everything.
Would defo recommend this company.

6 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Audrey,

We’re delighted to hear about your experience. It’s great to know that Freya kept you fully informed throughout and provided outstanding support from start to finish.

Thank you for your recommendation and for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Efficient and Professional

I had a bike accident and was delighted to discover personal claims insurance on my home contents insurance. I presume LD were the associated solicitors, who dealt with my claim efficiently.

19 August 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Sara,

We’re pleased to hear about your experience. It’s great to know that your claim was handled efficiently and professionally following your accident.

Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Freya Simpson made my whole experience…

Freya Simpson made my whole experience easy and comfortable for me. She took on board everything I told her and helped when needed.

5 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Ms EC,

We’re pleased to hear about your experience. It’s great to know that Freya made the process feel easy and comfortable, taking the time to listen and support you when needed.

Thank you for sharing your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Great people, excellent service

Great people, good updates with excellent advice and guidance through to a positive conclusion, thank you.

1 May 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Paul,

We’re delighted to hear your feedback. It’s great to know you received clear updates, helpful advice, and guidance throughout your case, leading to a positive conclusion.

Thank you for taking the time to share your experience.

Kind Regards,
Lyons Davidson

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