Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
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The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback. We’re pleased to know you find our service easy to use and straightforward.
The Lyca Mobile Team
Thank you very much!
9 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you very much for your kind feedback! We’re delighted to hear from you.
The Lyca Mobile Team
I need help and cant get it
I need help and cant get it. Your system wont recognise the number you issued me so I cant get help. You new sim process jumps all over the place. Terrible. I cant waste any more time on your product.
9 September 2026
Reply from Lyca Mobile FR
Hello,
We understand your frustration with the difficulty of getting help and the issues with the new SIM process. We invite you to contact us in private message via Facebook so we can review your situation together and find a solution as quickly as possible.
The Lyca Mobile Team
Super 100% good very good nice
9 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your excellent feedback! We’re delighted to know you’re fully satisfied with our service. Your satisfaction is our priority.
The Lyca Mobile Team
Great company and serious
Everything! Serious, great connection, good usage o fmoney for the option offer!
20 August 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to know you’re satisfied with the connection, usage and value of our offers.
The Lyca Mobile Team
Good service
7 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! 😊 We’re delighted that you’re satisfied with our service.
The Lyca Mobile Team
What I like most is how easy it is to…
What I like most is how easy it is to get things done. Furthermore, the Lyca team is always at the look out for any incident and the client is directly notified.
9 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted that you appreciate the simplicity of our services and our proactive communication when incidents occur.
The Lyca Mobile Team
Excellent customer services
Excellent customer services. They respond very fast, and get to the point directly.
The price is also cheap, and the internet connection is not that bad (not the best tho). I lived near Paris and the connection get weaker a bit in the countryside, but inside Paris, there is no problem at all.
25 August 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to hear that you appreciate our fast and efficient customer service, affordable prices, and reliable connection, especially in Paris. We also appreciate your feedback regarding coverage in rural areas.
The Lyca Mobile Team
SCAM ALERT
Be warned that this company is an utter sham and scam. It is beyond me how they are legally allowed to operate. There would've already been a class action lawsuit underway for this company in the U.S.
25 July 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We take your feedback seriously and would like to understand what led to this experience. Please contact us via private message so we can review your case together and work towards a solution as quickly as possible.
The Lyca Mobile Team
Sametime I have problem for roaming
Sametime I have problem whit roaming i I go out from france
8 September 2026
Reply from Lyca Mobile FR
Bonjour,
Merci pour votre retour. Nous prenons en compte votre remarque. Nous vous invitons à nous contacter en message privé afin que nous puissions examiner votre dossier ensemble et vous apporter une solution rapidement.
L’équipe Lyca Mobile
Ms Swarna Lata is an absolute start and…
Ms Swarna Lata is an absolute start and an asset to your company.
She truly deserves a raise for her outstanding dedication and commitment to the customer satisfaction.👏
8 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that Swarna Lata provided such outstanding support and made a positive difference to your experience. We’ll be sure to share your kind words with her and the team.
Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié la rapidité et la qualité de notre service. Votre satisfaction nous fait très plaisir !
L’équipe Lyca Mobile
Impossible to use existing solde to top…
Impossible to use existing solde to top up, but After 12 hours the customer service called me and proceed with refund.
Thank you mr Rekabi
7 September 2026
Reply from Lyca Mobile FR
Hello,
As agreed during our conversation, we have processed the refund of your credit. Thank you for your patience and understanding.
Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! We’re glad you’re happy with Lyca Mobile and our affordable prices.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We take your feedback regarding the network quality seriously. Please contact us via private message so we can review your situation together and work to find a solution as quickly as possible.
Lyca Mobile Team
My eSIM is still not working after many…
My eSIM is still not working after many attempts of activation…
5 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We’re glad to hear that your eSIM is now working properly. We appreciate your trust! 😊
Lyca Mobile Team
Ок good job .
5 September 2026
Reply from Lyca Mobile FR
Hello,
Merci pour votre retour ! Nous sommes ravis que vous soyez satisfait de nos services. 😊
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re glad you found the purchase and installation process quick and easy.
The Lyca Mobile Team
Communication and meaning
It wasn’t clear that I had run out of service. I don’t understand the plan and what it has to do with choosing credit.
5 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We understand that the information about your plan and credit was not clear enough. Please contact us via private message so we can review your situation together and provide the necessary clarification.
The Lyca Mobile Team
Sometimes internet is slow especially…
Sometimes internet is slow especially in daylight
5 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We take your comments about slower internet speeds, especially during the daytime, seriously. Please contact us via private message so we can review your situation together and find a solution as quickly as possible.
Lyca Mobile Team
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