Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
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The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
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Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
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Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We take your issue with the eSIM QR code seriously. Please contact us via private message so we can review your situation together and help you find a solution as quickly as possible.
Lyca Mobile Team
I am pay 2 time but not my recharge way pls give me may money back pls your are connect me pls guve me my money pls
Hlo my name jadvinder i am lyca user i am not interested esim pls give me my money back pls lyca credit 7.99 euro pls give me back pls pls ok
5 September 2026
Reply from Lyca Mobile FR
Hello,
Following our conversation, we would like to confirm that your request has been taken into consideration. The refund will be processed within the timeframe communicated during our exchange.
Thank you for your patience and understanding.
Lyca Mobile Team
Very nice always happy with lyca
4 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your kind feedback! We’re delighted to hear that you’re happy with Lyca Mobile. We truly appreciate your trust and continued support.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Nous prenons en compte votre remarque concernant le QR code. Nous vous invitons à nous contacter en message privé afin que nous puissions vérifier votre dossier ensemble et vous accompagner pour trouver une solution rapidement.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re glad you find topping up your Lyca Mobile account easy and convenient.
The Lyca Mobile Team
I called customer service to ensure my…
I called customer service to ensure my auto renewal was active after I recieved a text message saying my payment method didn’t process. I used my payment method on file to load credits into my balance for 20 euros just in case for the auto renewal it still did not use it and cancelled my subscription causing me a major inconvenience while traveling.
3 September 2026
Reply from Lyca Mobile FR
Hello,
We can confirm that your auto-renewal was successfully completed. We also attempted to contact you regarding your renewal without success. We will try to reach you again to clarify the situation and assist you further.
Please contact us via private message on Facebook so we can review your account together and provide you with the necessary information as quickly as possible.
The Lyca Mobile Team
It was fast and they sloved it quickly…
It was fast and they sloved it quickly i like it
3 September 2026
Unprompted review
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! 😊 We’re delighted to hear that your issue was resolved quickly and that you were satisfied with the service. Your satisfaction is our priority!
The Lyca Mobile Team
I am just wondering if there is more…
I am just wondering if there is more option for plans with international calls within 10 euro with less data.
3 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We understand that having more affordable plans with international calls and less data would be useful. We appreciate your suggestion and will share it with our team for consideration.
L’équipe Lyca Mobile
All good...
20 July 2026
Reply from Lyca Mobile FR
Hello,
We’re glad to hear that everything went well and that you had a positive experience with Lyca Mobile.
Wishing you a wonderful day 😊
The Lyca Mobile Team
We had an issue with the E-Sim and…
We had an issue with the E-Sim and Kavya supported effectively how to replace the e-sim. Then she pro-actively, professionally and customer friendly communicated to guide us how to get the credits back which were on the previous e-sim. I recommend using lycamobile France!
(113805992 service ticket only for the company)
1 September 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
It’s great to hear that Kavya was able to assist you effectively with replacing your eSIM and guide you through the process of recovering the credit from your previous eSIM. We’re especially pleased that you appreciated her proactive, professional and customer-focused support.
Your recommendation means a lot to us, and we’ll be happy to share your kind words with our team.
Wishing you a wonderful day 😊
The Lyca Mobile Team
The service is excellent
The service is excellent, and the internet package comes with an extra 50GB; however, I would have given it five stars if the internet speed were as fast as it used to be.
1 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted that you’re enjoying our service and the extra included in your plan. We also take note of your comment about internet speed and will continue working to improve your experience.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you very much for your positive review! We’re delighted to know you had a good experience with Lyca Mobile. We truly appreciate your feedback.
Have a great day 😊
The Lyca Mobile Team
The installation was seamless.
1 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to hear that the installation was seamless and easy. We appreciate your trust in Lyca Mobile.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to know you’re satisfied with our service. 😊
The Lyca Mobile Team
Great customer service provided by Kavya
Great customer service provided by Kavya! Would be nice if I could just select to not auto renew in the app. But Kavya sorted it out for me.
31 August 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to hear that Kavya was able to assist you and resolve the issue. We also appreciate your suggestion regarding a simpler auto-renewal option in the app and will share it with our team.
The Lyca Mobile Team
The top-up isn't showing up in the app…
The top-up isn't showing up in the app and my plan ends tomorrow, what's going on?
31 August 2026
Reply from Lyca Mobile FR
Hello,
We take your concern seriously. Please contact us via private message so we can check your top-up and account together and provide a solution as quickly as possible.
Lyca Mobile Team
Easy and fast procedure
31 August 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! We’re delighted to hear that you found the process easy and fast. We appreciate your trust in Lyca Mobile and hope to continue providing you with a smooth experience.
Have a great day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We take your feedback seriously regarding the delay with your money transfer. Please contact us via private message so we can review your situation together and assist you as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We’re pleased to know you find our packages reasonably priced! We truly appreciate your feedback and will continue working to improve our services and meet your expectations.
Have a wonderful day 😊
The Lyca Mobile Team
Terrible
Terrible! I'm forced to buy a plan that's inferior to my current postpaid plan because you won't accept that I upgrade. I'm not happy and I'm switching providers soon!
30 August 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what happened regarding your plan and your upgrade request. Please contact us via private message on Facebook so we can review your account together, clarify the available options and help you find a suitable solution as quickly as possible.
The Lyca Mobile Team
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