I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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5 stars from me
Excellent service 👏 I avoided answering the phone because I was so worried over me owing money but ya know what it was the best thing I did regarding my debts the guy who I spoke to told me it would be OK he explained everything in detail was so kind and helpful he put me in touch with a debt adviser and I'm happy with the help Im receiving thanks to lowell
4 August 2026
Reply from Lowell
Lisa Knowles
We're so glad to hear you had a great experience with our team. We appreciate your positive feedback and are committed to providing excellent customer service.
Kind regards,
Jessica
good service
11 August 2026
Reply from Lowell
Nadia
We are so glad that we could provide you with a positive and supportive experience! We appreciate your feedback and time.
Kind regards,
Jessica
Lowell helped me so much over the last…
Lowell helped me so much over the last few years ,
11 August 2026
Reply from Lowell
Bridget mckay
This is brilliant to hear! Thanks for taking the time to leave a great review.
Kind regards,
Jessica
Very nice people you speak with and…
Very nice people you speak with and easy to set up a payment plan
11 August 2026
Reply from Lowell
sarah thomas,
We're so pleased to hear that you found our team helpful and that setting up a payment plan was easy for you. Thank you for your positive feedback!
Kind regards,
Jessica
Reply from Lowell
Gary Osbaldston
Thanks for taking the time to leave a review. If there is anything we could have done to improve your experience, please don't hesitate to let us know.
Kind regards,
Jessica
Not good and constantly always emialing…
Not good and constantly always emialing me for money i will pay in my own time
28 January 2026
Reply from Lowell
leanne,
We appreciate you bringing this to our attention. We aim to support our customers and it's not our intention to cause distress with frequent contact. We have contacted you directly to discuss this further.
Kind Regards
Jessica
Reply from Lowell
MRCOLINSMITH,
We are so pleased to hear that you found our service easy to understand . Thank you for sharing your positive experience!
Kind regards,
Jessica
Reply from Lowell
Glenn
We appreciate you sharing, and we are so happy to hear that our team was helpful for you.
Kind regards,
Jessica
Reply from Lowell
Wayne Crowley
Thank you for your positive feedback! We're thrilled to hear that you find our service helpful.
Kind regards,
Jessica
The lady I spoke to recently was very…
The lady I spoke to recently was very polite and very professional. Big thanks to her. Sorry I can't remember her name, but she deserves kudos. Thank you.
11 August 2026
Reply from Lowell
Mr Corbett,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you.
Kind regards,
Jessica
Your website was good so I could keep…
Your website was good so I could keep up to date with what I still owed
3 August 2026
Reply from Lowell
John Hooper,
We're so pleased to hear that our website helped you stay informed about your account. Thank you for sharing your positive feedback with us!
Kind regards,
Jessica
Reply from Lowell
Scott Clark,
We are so pleased to hear that we were able to help you get out of debt. Thank you for sharing your positive experience with us.
Kind regards,
Jessica
Reply from Lowell
Shane Uscroft,
We're glad to hear you've had a great experience with us.
Kind regards,
Jessica
Pestered me relentlessly to pay!
Pestered me relentlessly to pay! Paid in full and are now pestering me relentlessly to leave a review! So here it it! Hopefully you will now leave me alone PERMANENTLY!
4 August 2026
Reply from Lowell
Shadders83,
We take all feedback seriously and if you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind Rehards
Jessica
Excellent and easy to use
4 August 2026
Reply from Lowell
Mark,
We're so glad to hear that you found our service to be excellent and easy to use. We truly appreciate your positive feedback.
Kind regards,
Jessica
HeVery polite people kept me informed all…
Very polite people kept me informed all the time and helpful at every step.many thanks
11 August 2026
Reply from Lowell
Mand,
We are so pleased to hear you had such a positive experience with our team. We are glad we were able to keep you informed and assist you every step of the way. Thank you for your kind words!
Kind regards,
Jessica
He was ok but he was trying to get me…
He was ok but he was trying to get me to pay more than I could afford but in the end he agreed to work with me on what I could afford .if
11 August 2026
Reply from Lowell
Valued Client
Thanks for taking the time to leave a review. If you'd like to chat further about your 3 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind Regards
Jessica
Was very understanding with my…
Was very understanding with my situation, staff was pleasent and was helpful in helping me find the best and affordable way to pay my debts off
11 August 2026
Reply from Lowell
Nathan Bray,
We are so pleased to hear that our staff were understanding and helpful in finding an affordable way to manage your debts. Thank you for your positive feedback.
Kind regards,
Jessica
Very helpful and and understanding
11 August 2026
Reply from Lowell
Linda Gemmell,
We appreciate your positive feedback! We are so glad our team was helpful and understanding; thank you for sharing your experience with us.
Kind regards,
Jessica
I can’t believe that your rep didn’t…
I can’t believe that your rep didn’t know difference between gross and net income.
When she asked for my earnings, I said did she want gross or net. She didn’t understand that so I said before or after tax. She asked for gross amount, which was, of course, wrong and then couldn’t understand why I disputed the disposable income she calculated for me. When I tried to explain she git upset at my interruption so I had to suffer ages of her waffling away using the wrong numbers.
11 August 2026
Reply from Lowell
Mrs Selby
We regret to hear about your experience. We'll look into this matter to prevent further issues. Thank you for your feedback.
Kind Regards
Jessica
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