Lowell Group Reviews 348

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting issues with certain debt collection practices and being asked to pay for debts they disputed. Customers also frequently encountered problems with contacting the company, finding it difficult to speak with a representative and experiencing unhelpful responses. Reviewers consistently reported negative interactions with the staff, describing them as unhelpful or aggressive. The customer service was widely criticized for being uncooperative, and concerns were raised regarding debt validation and communication. Some people were satisfied with the ease of making payments and found some staff members helpful and understanding.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting being pursued for debts they do not owe, such... See more

Customer communications

Reviewers mention negative feedback about contact. Many customers report constant and unwanted contact... See more

Claim

People report negative experiences with claim. Many customers express frustration with being pursued for... See more

Staff

Users describe negative interactions with staff, often feeling harassed and bullied. Many reviewers report... See more

Customer service

Customers had negative experiences with customer service. Many reviewers reported being harassed and bullied,... See more

Based on these reviews

Rated 1 out of 5 stars

These people are debt collectors who take on mostly fraudulent debt from dodgy car parks. They usually have connections to the car park companies via a director, or linked addresses. They get hold... See more

Company replied

Rated 1 out of 5 stars

we have sent letters starting that the so called debt is not ours we wrote letters we sent emails but they still send letters we explained to them over phone that some one had taken.out.these so calle... See more

Company replied

Rated 1 out of 5 stars

Harassment for money from a former property, which the energy supplier dont exist no more (SSE) 😂😂 Absolute muppets. Wont be paying so so dont bother messaging to say contact you,cause it... See more

Company replied

Rated 1 out of 5 stars

They are bully and do their best to obtain monies by threats. Do not listen to their excuses. They use every possible lies to cover their wrong doing but they are cheap debt collecting agents who can... See more

Company replied



Contact info

1.2

Bad

TrustScore 1 out of 5

348 reviews

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Replied to 91% of negative reviews

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Rated 1 out of 5 stars

I keep getting txt messages from a…

I keep getting txt messages from a company that comes through as just Lowell.
Firstly I have no debts currently, other than another made up debt by DWP for working tax credits 10 years ago that I paid of 5 years ago and they claim I didn't and are robbing me blind for it again. Something I am currently looking into legal proceedings against.
As for the info from Lowell. I have received no phone calls recently other than spam calls. I have received no letter about any debt from any company I may or may not owe a debt to. There is no information on the txts other than stating to contact so they can help me. Rob me more like. The number is different from lowells official website number. There is a link that I am not clicking on. There is no way to reply to the txt, nor report it, nor block it.
After seeing that all the scammers that use that use this company name as a front and thst the company also buy people's numbers illegally and change name's, addresses etc im simply going to ignore it seen as I do not want to entertain another bunch of robbing scumbags like DWP are.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Harassment!

Harassment!! Letters, phoning my mobile.. Even my husband's phone which I never gave you because it's not his debt. I block you and you try again using a different number and I block you again and so on..
The debt is about 10 years old and I'm stupidly still paying you for it. You keep DEMANDING I call to discuss my payment plan. I've been made to take ill health retirement and you're lucky you still get something from me every month. I'm asking you to back off or I'll seek legal advice!.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

These people are absolute scum of the…

These people are absolute scum of the earth scammers who prey like vultures on vulnerable people and they ought to be thoroughly ashamed.

They buy unsecured debt for pennies on the pound which is quite often statute barred and then try to trick uniformed people into paying it.

What they don't want you to know is when you sign a credit agreement there is a clause saying they can sell the debt to "firms" like lowells but nowhere in the contract did you agree to actually PAY the company they sell it to which totally violates the bills of exchange act of 1882.

You don't have to pay them a penny as when they bought the debt the original debt was settled and since you didn't sign any agreement with lowell OR agree to pay them in the original credit agreement legally they don't have a leg to stand on.

They have been trying to get £500 off me for years for a statute barred debt from 2012 and they'll never see a penny as i legally owe them nothing and neither does anyone else.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Lowell are chasing me for a JD Williams…

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud. I never entered into a credit agreement with JD Williams and I have asked them to show me where I have and my signature because I absolutely know that I never did

2 April 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Fi
Thanks for reaching out to us here. We take all feedback seriously and we've sent sent you a DM to see what we can do to support you.
Thanks
Jessica

Rated 1 out of 5 stars

Lying, harrassing scam artists probably breaking the law.

I am once again getting hassled by these people. This is the third time I've written a review. They keep hassling me with phone calls, texts and letters saying I have a Paypal credit debt. I have never taken out credit with Paypal so this debt is completely false and they are scam artists. Every time I write a review, they seem to stop for a few months, but then start again. It's reaching the point now where I'm going to explore legal proceedings against them for harassment. I'm pretty sure what they're doing is illegal.

And no, I will not give you further personal information of mine, since that seems to be your standard response to these complaints.

EDIT: I am not responding to your request for further information because I don't want you to have more of my personal data. I have just received yet another letter about a debt that isn't mine. I've already reported you to the ombudsman and if this continues I will be contacting the police.

1 April 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hayley Louise Charlesworth
To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Rated 1 out of 5 stars

debt

I am raising this review because i am experiencing significant harrasment from Lowell about a debt that i know nothing about i have repeatedly emailed and told them i do not acknowledge this debt and this debt appears to be dating back 7+ years which means it should be statute barred by now, i dont acknowledge this debt it is not my debt and i want proof of how you got my personal information and proof of who sold you the debt because i do not owe money to EON i have not been with them for over 8 years now they can f*** right off.

26 March 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Rachael Hanley

Thanks for reaching out to us here and for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

If you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks
Jessica

Rated 1 out of 5 stars

A shit show of a company chasing people…

A shit show of a company chasing people for statue barred debts , constant letters , constant phone calls, fake printed csa's I could go on .. and by the looks of it im not the only ones they are trying to.mug off .. total shitshow

11 March 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Chris

Thanks for reaching out to us here and for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

If you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks
Jessica

Rated 1 out of 5 stars

This company provides very poor service…

This company provides very poor service and inaccurate information. They failed to recognize their own mistakes and instead placed the blame on me. As a result, their actions have negatively affected my credit.

6 March 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

James McGovern

We take all feedback seriously. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks
Jessica

Rated 1 out of 5 stars

Terrible company

Terrible company, trying to get money via harassment.
Picked on the wrong person this time as im taking them to court and would suggest others do the same , ill also be claiming the costs back from them.

27 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Lance Archer,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Rated 1 out of 5 stars

Scam artists and liars

4 March 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Matt Wilson,

We take all feedback seriously and if you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks
Jessica

Rated 1 out of 5 stars

Lowell 100% harrassment

This company use harrassment, threats and bullying as a way of getting what they want. They are unethical thugs and i have logged a complaint regarding their shocking conduct. I have also reported them to the FCA. They should be struck off.

23 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Janet lynn

Thanks for getting in touch again. Since you posted this comment, we’ve been in touch and the relevant department are looking into this for you.

Thanks
Jessica

Rated 1 out of 5 stars

Would not rate one star if I could…

Would not rate one star if I could horrible company with scare mongering tactics for years I've been getting threatning letters emails on a 26 year old statuary barred debt threatning court action which is no longer possible due to the statue of libertations act yet they keep on trying the same intimidating ploy to try and get money which they will never get contact them not in a month of Sundays would I ever some people are scared of this company me I just ignore them they will try anything and if it carrys on I will be contacting the appropriate authoritys and report the vile bunch of bullys.

24 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

pete hennessey,

Thanks for reaching out to us here and for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Rated 1 out of 5 stars

Total cowboys

I took lowells to court and in mediation it was agreed if I dropped it they would never contact me again and remove the fraudulent debts off my credit report.
Yet a few months later all the harassment has started again.
I am now actioning it back to court, this company are absolute cowboys.. happy to supply evidence of mediation and will update court outcome on here and youtube.
I was expecting this to happen after years of lies and harassment so fully prepared for it.

2 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Nathan

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Rated 1 out of 5 stars

They keep harassing me for a debt I…

They keep harassing me for a debt I don't owe. They have not sent any paperwork to prove I owe tge debt which I believe they have to do now by law. When they call it comes up as suspected spam. Plus they demand all my personal details before they talk to me. Sorry but I don't give my DOB over the phone or online. There are so many scams you don't know who to trust. All they do is keep making threats. I will be happy to go to court as they are breaking the law and I will sue for compensation.

20 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Mr Barry French,

Thanks for reaching out to us here. We take all feedback seriously and we've sent sent you a DM to see what we can do to support you.

Thanks
Jessica

Rated 1 out of 5 stars

Used to be a 3 mobile costumer many…

Used to be a 3 mobile costumer many years ago. Recently I Started to receive letters from Lowell regarding a 3 mobile debt. (I didn’t have any debt) The name on the letter is very similar to mine and has my address, so I opened by mistake, Also There was no one with this name ever at this address. Fraudulent people!!

13 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Mariana

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Rated 1 out of 5 stars

I first got a Vanquis card in 2017…

I first got a Vanquis card in 2017 Lowell are absolutely corrupt they make out they have had no payments from myself and my dad as he dad nearly 5 years this year. They sent me a letter saying I owed £300 I sent them proof of payments and now they have the audacity to say I owe the full balance of my credit card when I definitely do not. These people are liars they have bullied me when I am ill and going through hospital tests they make me sick to my stomach. I have had this since 2021 after my dad died as soon as I applied for a mortgage horrible Lowell rear their lying heads yet again and deliberately screw it up. I don’t want anything to do with this company I would give them no stars they absolutely disgust me the fact they have now sent two letters one for £300 and the other for £540 so the full balance when i don’t even owe it. I find it atrocious that I show proof with payments yet these bloody idiots excuse me of more I have literally had enough of these lying incompetent people and I am now taking legal action they know what I am going to do through and yet they still continue to to harass and bully me it is called disability discrimination. I have not putting up with it any longer.

4 February 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Paula Riding,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Rated 1 out of 5 stars

This company took a charging order out…

This company took a charging order out on my property
The debt was paid in monthly instalments
totally
However I have received a letter from there parent company Overdales saying I owe the original debt
Lowell’s never removed the charging order or sent me notice of completion of the debt
However I have all bank statements to prove this has been payed
Watch out for legal action against Lowell’s and Overdales for fraud
I have now received a request for further info on the 17th February 2026 and have responded on the same day
If you require further information I suggest you contact your pet solicitors with the case Number provided they have my email address home address etc as all communication must be in writing no phone calls will be acceptable
A response from yourselves is required within 7 working days
This company has contacted myself again saying they have handed this to there partner company Overdales and I am to deal with them
Neither company will answer my questions to prove that this debt has been paid and is a complete scam as I have bank statements to prove this has been paid and is
I have requested all the data held by this company under the freedom of information act but not convinced I will ever receive it as they both continue with this scam
However the relavant authorities have been informed and this all points to FRUAD

29 January 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi David Arnold,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly.


Thanks
Jessica

Rated 1 out of 5 stars

They are bully

They are bully. They aim to obtain monies by harassing, bulling and mental pressure. They keep telling people that they can legally do this but they are lying. Check the validity of their right on government websites. You can sue them privately via money claim on line. Do not let them to intimate you. They were trying to obtain monies form me for debts that were past its limitation and kept doing so for. I am beginning a private prosecution and will let a judge to hear it all.

21 January 2026
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi apama pouratian,

Thanks for getting in touch again. Since you posted this comment, we’ve been in touch with you and are currently corresponding with you regarding these matters.

Thanks
Jessica

Rated 1 out of 5 stars

Dishonourable Company

I completed a full private remedy process with this company and served a Notice of Dishonour & Perfected Claim.They did not provide any verified claim or lawful rebuttal.This message stands as public notice that the matter is recorded in dishonour and remains unrebutted.

1 November 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Harley,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks
Jessica

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