I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
Asks customers to review
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Good customer service.
12 August 2026
Reply from Lowell
Caroline
We're so glad to hear that you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Jessica
Reply from Lowell
Dylan Adrian Law
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Jessica
Reply from Lowell
Towards
Thank you for your kind words and for taking the time to leave a review.
Kind regards,
Jessica
Reply from Lowell
Dennis
We appreciate your kind words and are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Jessica
Worked with me to sort out my debt
Worked with me to sort out my debt, didn't annoy me too much!
5 August 2026
Reply from Lowell
Jean Parker,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Jessica
Understanding company
4 August 2026
Reply from Lowell
Larry
We appreciate your kind words and are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Jessica
Very friendly and understanding staff…
Very friendly and understanding staff , Also very helpfull in resolveing my query.
11 August 2026
Reply from Lowell
Raymond Hughes,
We are so pleased to hear you had such a positive experience with our team. We are glad our staff was friendly, understanding, and helpful in resolving your query. Thank you for your kind words.
Kind regards,
Jessica
Reply from Lowell
George K
We appreciate you sharing, and we are so happy to hear that our team was helpful for you.
Kind regards,
Jessica
Staff were very helpful
4 August 2026
Reply from Lowell
Sharon McCabe
We appreciate you sharing, and we are so happy to hear that our team was helpful for you.
Kind regards,
Jessica
So helpful
So helpful, compassionate and supportive. Made it easy for me to pay off all my depts with them. Much nicer than them other companies!
15 July 2026
Reply from Lowell
Chel,
We are so pleased to hear that you found our team helpful, compassionate, and supportive, and that we made it easy for you to manage your payments. Thank you for your kind words!
Kind regards,
Jessica
Reply from Lowell
Paul Nixon
Thank you for reaching out, we take all feedback seriously and have contacted you directly to look into this for you.
Kind Regards
Jessica
Reply from Lowell
Zulie,
We appreciate your positive feedback! We are so glad to hear that you found our payment plan simple and affordable. Thank you for sharing your experience.
Kind regards,
Jessica
HelpfulExtremely helpful non judgmental very…
Extremely helpful non judgmental very polite
11 August 2026
Reply from Lowell
Sharon Roadhouse,
We are so pleased to hear that you found our team to be helpful, polite, and non-judgmental. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
Blood sucking leeches.
What are you people talking about? Why are you even reviewing this company??? They are DEBT COLLECTORS!!!
The scum of the earth, why do they think they deserve a review??? We are not friends, you are taking my pension from me, LOWELL ARE NOTHING BUT BLOOD SUCKING LEECHES!!! THEY ARE NOT YOUR FRIENDS! OFFER THEM £2 A MONTH... THEY ARE NOT ALLOWED TO REFUSE... If you are an employee of Lowell... GET A REAL JOB!!!! I will leave my reference number so you know exactly who I am... Damn Leeches
24 July 2026
Unprompted review
Reply from Lowell
Wolfie Rara,
We take all feedback seriously. To find out more about Lowell - including the answers to many FAQs that may help you understand our position - visit www.lowell.co.uk/help-and-support
Kind Regards
Jessica
Reply from Lowell
Shopna Begum
Thank you for taking the time to leave a review.
Kind regards,
Jessica
Reply from Lowell
Georgina Collins
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Jessica
Great customer support and always…
Great customer support and always understanding to my current situation 5 Stars all round ☆☆☆☆☆
11 August 2026
Reply from Lowell
John Gorman,
We are so pleased to hear you had such a positive experience with our customer support. We always strive to be understanding and helpful, and your feedback is greatly appreciated.
Kind regards,
Jessica
quick and helpfull solution
11 August 2026
Reply from Lowell
Piotr Wisniewski,
We are delighted to hear that you found our solution to be both quick and helpful. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
Reply from Lowell
Kieran F,
Thank you for reaching out, we take all feedback serious and have contacted you directly to look into this further.
Kind Regards
Jessica
Reply from Lowell
Jason Martin,
We are so happy to hear that we were helpful and understanding. We truly appreciate your kind words and feedback!
Kind regards,
Jessica
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