London Medical Laboratory Reviews 

3,273
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I had a very positive experience with London Medical Laboratory. The customer service was great, and the service was quick and efficient. I also really appreciated that the test results came with a do... See more

Rated 5 out of 5 stars

Such a convenient and easy-to-use kit! The instructions were simple to follow, and collecting the sample was quick and painless. I loved that everything was provided, including the return packaging, s... See more

Rated 5 out of 5 stars

A real find! The staff are marvelous -- professional, knowledgeable and very amiable. Got our FitToFly Covid certificates quickly. Our brief wait allowed us to do some shopping through the pharmacy... See more

Company replied

Rated 5 out of 5 stars

Quick. Both to deliver test and then quick to produce results. I entered a landline number to which they sent an access code for the results. This didn't work but they resolved the problem and sent... See more

Company replied

Company details

  1. Medical Laboratory
  2. Blood Testing Service
  3. Diagnostic Center

Written by the company

London Medical Laboratory is an independent clinical testing specialist and provider of pathology diagnostics services. They offer comprehensive COVID-19 PCR testing, clinical biochemistry, immunology, haematology, sexual health screening and molecular biology.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,273)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst test

I received the diabetes test - having trypanophobia isn't a great start but managed to get it done as I've had a couple of issues and diabetes runs in the family so been pushed to do the test.
Sent the test on Monday and got the results today (Thursday) - "Failed" your test has failed due to the sample coagulating.
The anti-coagulate doesn't work, the service used by royal mail doesn't work and now i'm out £45 and no further forward with massive holes in my fingers and bruising.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

So far no phones are working they are constantly engaged - even tried in the middle of the night which indicates this is deliberate. Queries are given a ticket but not answered.
'Feel free to call us at 020 7183 6122 from 9am - 6pm Monday to Saturday if your request is urgent. ' Try calling it - but they take the money quick enough

21 July 2025
Unprompted review
Rated 1 out of 5 stars

No phone calls are being answered

No phone calls are being answered. Transactions occur without confirmation. Emails go unanswered. There is no direct contact. This indicates that the provider is unreliable.
My rate is - 0

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick, reliable, and easy to use!

Quick, reliable, and easy to use! I ordered a home test kit from London Medical Laboratory, and the whole process—from delivery to getting results—was smooth and efficient. Clear instructions, fast turnaround, and professional service. Highly recommend for anyone looking for convenient at-home testing.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

The 299 marker allergy test looks non functional

The 299 marker allergy test found me not allergic to anything though I suffer from dust allergy and hayfever. I wrote to them to ask how come and they replied we do not test for all dust, just specific. I am allergic to house dust so maybe they test for Moon dust or are using it... Looks like a scam. Woudl not recommend.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money on test kits unless..

.. unless you can be sure to extract enough blood. I couldn't, first time around. The lancets they provide barely pierce the skin. After research I decided to try again, so wanted another test kit (as said in their FAQs)
so I rang: number not in service at that time. (11am on a weekday)
So I emailed. No reply. Waited 5 work days, no test kit.
So rang again: number not in service.
Emailed again. Waited 5 work days. No kit.
So I'm £50+ down, which I've written off. I'll now try and get one out of the NHS, which I'd been trying to avoid.
So steer clear of these people, unless you're sure to be able to extract a decent bleed from a tiny pinprick.

And here's an update: a couple of days after writing this bad review, a test kit turned up in the post! What a co-incidence! Anyway, this time I did extract enough blood: soak your hands in the hottest water you can find for 5 minutes and then - this is key - wang an elastic band around the base of the selected finger. this hinders blood from going out more than it hinders blood from coming in. The finger swells up a bit, but when pricked, whoosh! I've now sent my samples off. Will post another update when/if I get my results.

So here's an update: 2 days after sending off my samples, the results are back. Super-dooper. But it's ridiculous I needed to communicate with them via Trustpilot. They really should up their communication and customer service skillset pronto. The bottom line is, I won't be using them again.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy experience

London Medical Laboratory made the whole process easy and convenient. The test kit arrived quickly with clear instructions, making it simple to use. I sent my sample back, and the results were delivered promptly. It’s a reliable, hassle-free way to monitor your health from home. Highly recommend for anyone looking for accurate and efficient testing

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Really positive experience - comprehensive report

Results took slightly longer to come back than advertised, however I had been advised of this in advance and was happy to proceed regardless. When I contacted the company via email, a response was promptly received and my query resolved in a timely manner. The report containing my results was impressively comprehensive and helped to put my mind at ease. Would 100% recommend.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I've previously had good experiences…

I've previously had good experiences with LML but on my recent blood test they took a week to get me my results. While waiting I tried to contact them via phone and repeatedly got cut off before getting through to anyone - and customer services took over a day to respond to me (which when it's regarding a next-day-results service feels like a long time!).

My results came back and apparently I need to redo the blood draw for some tests - I was told on my results that customer services would be in touch to arrange this. That was 3 days ago. I have called and emailed and not had any response. Extremely frustrated.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

I used their in-home diabetes…

I used their in-home diabetes monitoring test kit. The process was very seamless and the instructions were clear and simple. The team were also on hand to answer any questions.

I’ve just posted my results back and looking forward to receiving them. ☺️

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Just had a great experience with London Medical Laboratory for a diabetes test. The process was incredibly smooth and efficien, received the kit quickly. Super convenient with free delivery and clear, easy-to-understand results. Highly recommend for anyone needing fast and reliable health testing! ⭐⭐⭐⭐⭐

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products and quick service

Amazing products.
Best testing kits on the market! So quick and easy! They use royal mail, with free first class shipping and the results come within 24 hrs 💕amazing amazing amazing!
Will defo buy again.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended! It's super easy to use, and all it takes is a simple finger prick test. The best part is that it comes with a prepaid shipping label, so there's no hassle. I received my results the very next day, which was incredibly fast. The test gives me valuable insights into my cholesterol levels, making it much easier to stay on track with my health goals. It’s a convenient, reliable way to keep a close eye on my wellness without the need for doctor visits or long waits. I feel more empowered to take control of my health

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault London Med Lab

Couldn’t fault London Med Lab, such a vast choice of self testing kits, they come with everything you need to perform them along with the instructions for your blood sample collection from the comfort of your own home. You can track the results over time to see how well your body is functioning and responding to the exercise regime, as well as flagging up any health issues which may need to be addressed. If you are considering taking a test, I would highly recommend; the personalised doctor’s report explains each and every biomarker so you’ll gain invaluable knowledge about your health!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Convenient and easy to use! 🤩

Such a convenient and easy-to-use kit! The instructions were simple to follow, and collecting the sample was quick and painless. I loved that everything was provided, including the return packaging, so there was no extra effort needed. The results came back faster than expected, and the whole experience was seamless. Perfect for anyone who wants a stress-free way to check their health at home!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Home kit blood test Thyroid Diagnosis

I recently used the home kit from London Medical Lab for a thyroid diagnosis, and I couldn’t be more impressed with the experience. The kit arrived promptly and was neatly packaged with clear, easy-to-follow instructions, making the process stress-free.
Collecting the sample at home was straightforward, and the included form was simple to fill out. It was reassuring to have such a convenient and reliable way to monitor my thyroid health without needing to visit a clinic.
I highly recommend London Medical Lab’s home blood test kits for anyone looking for a professional and hassle-free experience!

22 January 2025
Unprompted review

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