Banner for Medichecks

Medichecks Reviews 1,397

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, particularly regarding turnaround times and the quick delivery of results. Many people highlight the excellent customer service, noting the helpfulness and responsiveness of the team. The user experience is frequently described as straightforward and easy, from ordering kits to understanding the comprehensive results and doctor's comments. However, some customers were dissatisfied with the product, citing issues with inaccurate or inconsistent results, particularly with certain tests. A few other people also felt that the response times for results were occasionally slower than expected, and some experienced difficulties with the testing process itself, such as issues with sample collection or unasked background questions.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the fast and efficient service, with... See more

Response time

Customers consistently note positive experiences with response times, particularly praising the speed of... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and efficiency... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the ease of use, quick delivery of... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the test kits easy to... See more

Based on these reviews

Rated 4 out of 5 stars

Fast turnaround especially once it arrived at the lab. Only issue is that some background information questions were never presented to me and were flagged as unanswered (because I can't answer someth... See more

Company replied

Rated 4 out of 5 stars

Helpful blood testing service when the NHS are unable to offer the same tests. This time round I had my blood drawn at a chemist and found this so much better. I would recommend pay extra for this ser... See more

Company replied

Rated 4 out of 5 stars

Excellent customer service. Muy only complaint is there was no explanation that my white cell test said sample error. Can someone please get back to me about this. Many thanks.

Company replied

Rated 5 out of 5 stars

For those who can afford it, it's a sacrifice but important to do at least once a year. • I appreciate the large number of things tested, some of which are not usually done on NHS. • Speed of get... See more

Company replied


Company details

  1. Blood Testing Service

About Medichecks

Written by the company


At Medichecks, we’ve been helping people understand what’s really going on inside their bodies for over 25 years.

Founded in 2001 as the UK’s first private blood testing service, we were built on a simple belief: health should be effortless. From the beginning, our focus has been on giving people clearer answers about their health, without confusion, barriers or unnecessary waiting.

Today, we provide trusted at-home blood tests and health checks across the UK, making it easy to check, track, and understand your health from home. Our tests are analysed by accredited laboratories and reviewed by experienced doctors, with results explained clearly. Not just numbers, but insights that actually make sense.

Whether you’re looking for reassurance, faster answers, or a better way to stay on top of your wellbeing, we’re here to help. Our wide range of tests covers everyday health, nutrition, hormones, fitness, and long-term health tracking, supporting people at every stage of life.

As pioneers in preventative healthcare, curiosity and innovation have always been at the heart of Medichecks. We focus on helping people spot potential issues earlier, feel more confident about their health, and take action when it matters most.

We’re proud of our long history and of the positive feedback we receive from customers who value clear results, reliable service and supportive, expert guidance. Helping people feel informed, reassured and in control of their health is what Medichecks is all about.


Contact info

10% off your first health check

Checking symptoms or tracking your health? Start with 10% off.

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No useful customer service, appalling interface.

Appalling customer interface. When trying to order a very expensive check I gave up the first time as it just didn’t work. I returned the next day and persevered but at checkout out found that not all of the services I’d requested had been added, for instance a nurse visit to collect the sample, and the inclusion of a bowel cancer check.
When the kit arrived I took it to my doctor’s surgery, duly posted it, and next day an email saying the sample had arrived, please log in to my account to answer some questions. After doing so the instructions given didn’t match what appeared on screen. Tried twice, no go, so contacted what is laughingly called customer service. After wasting time with a bot asking irrelevant questions, another name Millie, who when asked if she was human answered yes, an answer which I doubt was true. Millie sent me a link to yet another address, after I opened it took me back to where the whole mess started, and another wasted, frustrating half an hour. No email response has so far been received.
My results will arrive in due course, and I have to say I have absolutely no faith in their veracity or usefulness, and am bracing myself for a wasted £250 plus.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Seamless and professional service

I had a great experience with Medichecks. The process was straightforward from start to finish—ordering was easy, the instructions were clear, and the turnaround for results was impressively fast. It’s a very efficient way to stay on top of your health. Highly recommend!

15 April 2026
Rated 4 out of 5 stars

Fast professional service

Having a phlebotomist take sample at home-very professional, fast and no problems.
Fast blood test turnaround-under 24 hours from lab receiving the test.
Results very detailed and informative with language appropriate for the layman to understand.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Kidney test.

The kit for my test arrived promptly with clear and easy to follow instructions. The results came through in the time frame stated. Very professional.

15 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look