London Medical Laboratory Reviews 

I had a very positive experience with London Medical Laboratory. The customer service was great, and the service was quick and efficient. I also really appreciated that the test results came with a doctor’s report, which made the results much easier to understand.

Very quick service from a friendly team. I got my results with a medical report, which was very helpful to understand and make changes to improve my health.

Easy to administer home blood sample kit. Arrived prompt delivery and turnaround on sample results, supported by a detailed and informative report.

Easy to follow instructions with the test kit. Results back within 3 days. Would recommend.

I had a great experience with London Laboratory. The process was quick, professional, and easy from start to finish. Results were delivered promptly, and everything was clearly explained. Highly recommended for a reliable and efficient service.

Buying the (very expensive) tests is incredibly easy—it takes seconds. Unfortunately, that’s where the good experience ends.

After purchasing, I tried to log into my account. Even though I’m certain I was using the correct password, it wouldn’t let me in. I clicked “Forgot Password” multiple times, but nothing happened. No reset email, no error message, nothing.

I then emailed customer support explaining that I couldn’t access my account. I never received a single reply.

Eventually, I received an email saying my test results were ready. Great—except I couldn’t access them because the website required a verification code that was supposedly sent to my mobile phone. The email displayed the correct phone number, but I never received the code. No SMS, nothing.

So after paying for an expensive blood test, I’m unable to see my results because their verification system simply doesn’t work. It’s infuriating and completely unacceptable.

The whole experience feels amateurish. Frankly, it makes me question how much confidence I should have in the accuracy and reliability of the test itself—assuming I ever get to see the results.

Avoid this company if you value your time, your money, and basic customer support.

I visited the London Medical Laboratory on the 8th May 2026 for a full thyroid and antibody test.
It was easy to find as it was local to me, a plus for deciding to book a test with them, easy and convenient booking system, and more importantly quick and efficient.
I found Josh to be very understanding, and knowledgeable and more importantly which is rare for me, no bruising on drawing my blood, that was a bonus, and a surprise so it can be done, 😀
Overall, I would use this service again, pricing was competitive with other services providing the same, main factor it was local to me, and very convenient, plenty of parking, and Josh was great, overall my experience was brilliant, and would recommend and book again.😀😀😀

I concur with a previous reviewer. This company does not answer email or its 'ticketing' system, and the phone has been permanently engaged since last Thursday - I have called the so called 'customer service' number more than 50 times. I do not understand how they were recommended by Which Magazine as a Best Buy - they clearly didn't test the customer service. I am a Which member and will be writing to them to get LML removed from their recommendations.

Shocking service delivery. No answer to emails and the phone is either engaged or not answered. How they are on the NHS website as a recommended supplier I cant understand.

Quick. Both to deliver test and then quick to produce results. I entered a landline number to which they sent an access code for the results. This didn't work but they resolved the problem and sent the code to my mobile phone within 30 minutes. So impressive problem resolution - always a good test when things don't go quite right.

It was all very efficient and quick. Results were very useful. I found it difficult to collect enough blood and my fingers were getting painful and blue. I'd rather have a nurse take my blood, but it was fine as a home kit. It gave no information about taking blood on an empty stomach or after food; I had to email them and got the reply the next morning....by then I'd done the test.

Easy to take the test, and quick response with the results and useful advice.

It was really difficult to get enough blood to fill the 2 bottles. There was only 3 lancets and the bottles would not stand in the pack holder. I ended up with 3 purple, very sore and bruised fingers that were sore for days!

Prompt delivery. Clear instructions. Easy to return samples. Detailed and considered analysis. Price seems reasonable.

Pretty easy to do the blood test and send back. They did require a fair bit of blood though ( 2 vials), which was a bit of a challenge.The results came quickly and were clear and to the point.

I wanted to do a cholesterol test and bought one after reading an article in Which magazine which highlighted the lab and its test as one of the better ones.The order and registration process was easy enough. The test arrived promptly in a very professional and stylish box. Instructions were easy enough to follow. However, the extraction of blood from my fingers needed to fill the tubes took a long time. I did become a little frustrated. Nonetheless, once completed the process to return was easy and the report came back promptly. It was very detailed and gave recommendations for follow up. I’m glad I did it. I’ve given a four star rating and not five purely because of the time and patience needed to extract the blood.Nonetheless, a very professional service.

The experience was very satisfying. It was very efficient and prompt reply.

Excellent service, very prompt and a very clear and comprehensive report.
I have two opportunities for improvement (audit speak).
1. The lid of the sample vials were very different from both the included written instructions and the online video. I was very unsure if they were correctly closed.
2. The written instructions advised me to prick my middle or third finger at the tip to ‘milk’ the amount of blood required. However, I made two attempts at the very tip of the finger only to get a very small drop of blood before I coagulated and had to be wiped clear with a dry piece of gauze. Then I remembered from a previous experience of sampling to prick my finger at a point just below the thicker skin which forms a pad on the tip of the finger. This allowed a greater flow of blood, such that I had to use the plaster dressing provided to staunch the blood after the sample was taken.

I found it a waste of money. I found it impossible to draw the amount of blood they needed with the single use lancets they provided. They sent my results back with "Insufficient sample size"

I had to use to a local clinic to draw blood and then use another test provider in order to test my Chloresterol.

These people just don't know how to stop making the same mistakes. A year ago I bought a home test kit, 'next day results', they say. Several days later I was still drumming my fingers waiting for the email to arrive. Nothing. I had to chase them to get the test results. They apologized and said that they'll make sure it doesn't happen again.

A year later, I bought another kit, guess what? Exactly the same thing happened. No, worse. Yesterday they sent an email saying the same things they said a year ago, and that the result would be 'completed today'.

Today I am still drumming my fingers waiting to get these blasted test results. What an irritating experience! next time I'll buy the kit from Lloyds Pharmacy, the price is the same and they seem a lot more honest, promising to deliver the test within THREE WORKING DAYS.

At least I won't spend three days drumming my fingers like a fool.