Linley & Simpson Reviews 

4,807
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, friendliness, and prompt communication during property viewings and maintenance requests. People note that the entire moving and purchasing process is remarkably smooth, well-supported, and guided by exceptionally knowledgeable agents. Though some customers experienced significant delays, poor communication regarding maintenance issues, or prolonged waiting times for deposit returns. A few other people also felt that the administrative execution was thoroughly incompetent, leaving tenants to handle frustrating paperwork on their own. Others noted that dealing with property repairs or getting direct answers from the team proved particularly challenging during their tenancy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, frequently praising the kind, considerate, and... See more

Customer service

Consumers find customer service to be positive, frequently praising polite and efficient staff who handle... See more

Response time

Users describe positive interactions with response time, frequently praising quick answers to questions and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising staff members for making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

I have been with Lindley and Simpson for >10years now and my experience with them has been generally great. I recently had to do some work on my ensuite bathroom which Paula Dunham coordinated and she... See more

Rated 5 out of 5 stars

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multi... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,807)

1,198 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not rent a property from these them…

Do not rent a property from these them and the landlord try to charge you for wear and tear off your deposit they have loads of reviews on Google saying the same thing avoid at all costs if you can

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Repairs

Reported a problem on Thursday last week with my shower. Sophie called within 12 hours for extra info and within 2 hours of that call a contractor called me to arrange a visit. Someone came on Monday to fix it and it was fixed within half an hour. Sophie was extremely professional, polite and engaging and got my problem fixed within a couple of days. Thankyou so much

18 September 2026
Unprompted review
Rated 5 out of 5 stars

My contact with Linley and Simpson was Laauren

My contact with Linley and Simpson was Lauren. She really helped me with my lack of computer skills to get everything sorted.
I am now settled into my new flat and without her patience, I might have given up with the application.
Everyone else I dealt with there was also very professional.
Highly recommended.

Bernard Hughes

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Linley & Simpson were great to work…

Linley & Simpson were great to work with. They came out to discuss our sale promptly, were knowledgeable about the area and friendly, not pushy. They worked swiftly and managed to get our photos done and on the market extremely quickly for us, at our request. Thomas Barker was our main contact and he was responsive, professional, friendly and efficient, and the rest of the team were great too. Would use again and recommend them.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy to recommend Bailey…

I’m very happy to recommend Bailey Field\. From the moment I contacted him, he was extremely helpful, professional and easy to deal with\.

He kept me updated throughout the process and made sure the problem was properly followed through until it was resolved\. Most importantly, the tenants now have hot water, which is exactly the result I was hoping for\.

It’s refreshing to deal with someone who takes responsibility, communicates well and genuinely cares about getting the job done properly\. I wouldn’t hesitate to recommend Bailey to anyone looking for a reliable and professional service\.

Excellent service from start to finish — thank you, Bailey.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Efficient Letting Consultant

I had a great experience with the housing agent who assisted me with finding my accommodation (Lauren). She was professional, helpful, responsive, and made the whole process smooth and stress-free. I really appreciate her support and would definitely recommend her services to anyone looking for accommodation

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I went to a viewing today and was met…

I went to a viewing today and was met by a lovely guy called Richard. He was so welcoming, polite and friendly from the moment I arrived.

Richard guided me through the home, showing me everything I needed to know and answering any questions I had. He was incredibly helpful and made what can be quite a stressful experience feel so much easier with his positive energy and genuine kindness.

Thank you, Richard, for making the viewing such a lovely experience! 😊

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Door Fixed

I’m very grateful for the quick response in resolving my door issue.
Thank you Keyleigh Hardyfor the wonderful job. Now I’m secured.
Thanks.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Maintenace Repairs

The response to the leak to the sink in the shower room was excellent. The plumber came in the time slot and replaced all the necessary items and is now fully worked. Much appreciated

16 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Lindley and Simpson…

I have been with Lindley and Simpson for >10years now and my experience with them has been generally great. I recently had to do some work on my ensuite bathroom which Paula Dunham coordinated and she was excellent. She kept me well informed of the progress at every stage. Well done Paula

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Landlord review

I have been a landlord with Linley and & Simpson for over 10 years and never had any issues but this last year has been terrible. They only communicate by email, they take forever to respond to simple tasks and significantly over charge for any work being done by their contractors so I have had to get my own contractors involved which then makes me wonder why I pay a management charge?

16 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your feedback, and firstly, we are very sorry to hear that your experience with us over the last year has not been to the standard you have come to expect from Linley & Simpson.

We really value the fact that you have been a landlord with us for over 10 years, and we are disappointed that your recent experience has left you feeling frustrated, particularly around communication, response times and maintenance.

We are aware that Matthew Ferguson, our Maintenance Manager, has since spoken with you directly and was able to talk through the issues you have raised. We hope that this conversation has helped to resolve your concerns and provided some reassurance around the management of your property.

We appreciate your feedback and hope that we can rebuild your confidence in our service and provide you with a much better experience going forward.

Rated 5 out of 5 stars

Excellent service by Claira

Excellent service by Claira, very patient and thorough, thank you for your help.

15 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your lovely review! It was a pleasure helping you, and I’m really pleased to hear that you found my support patient and thorough. Your kind words are very much appreciated. - Claira

Rated 5 out of 5 stars

I recently moved into a Linley and…

I recently moved into a Linley and Simpson rental and the experience was great. Magni, Morgan and Michelle made the process really simple, from identifying the right property, supporting during the viewing then though the application process and final process. I'm happy to recommend them.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience with Linley & Simpson in managing our rental property. Most recently, Mia Barker handled the replacement of a cooker very efficiently, keeping us well informed, obtaining alternative quotes and helping to coordinate the work through to completion. Communication throughout was clear, responsive and professional, which made the process straightforward for us as landlords. Many thanks to Mia and the team for their support.

14 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for taking the time to leave such a lovely review. I am delighted to hear that you were pleased with the service provided during the cooker replacement and that the process was made as straightforward as possible for you.
- Mia

Rated 5 out of 5 stars

Excellent service

Excellent service, we had an unknown issue with the smoke alarms and Grace Smithson flagged this and it was resolved on the same day,

Really friendly and helpful service, highly recommended.

4 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely review, I am pleased we were able to resolve this for you on the same day and that you were happy with the result. I will look forward to helping you in the future.
Many thanks
Grace.

Rated 5 out of 5 stars

Everything up to this point in our…

Everything up to this point in our house purchase has been straightforward. Kieran has been very efficient and has communicated everything to us very clearly.

13 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review Louise. All the best with your house purchase!
- Team North Leeds

Rated 4 out of 5 stars

LIsa Halifax was very helpful at all…

LIsa Halifax was very helpful at all times. Very informative and responded when she said that she would. Thank you.

9 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

We are so pleased to hear that you had such a positive experience with our team member. It's wonderful to know that you found her helpful and informative.

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