Leisure Lakes Bikes Reviews 

8,546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and friendly during in-store visits, providing great advice, quality products, and thorough bike handovers. Many people frequently appreciate the fast delivery times, highly competitive pricing, and exceptionally secure packaging when ordering items online. Some reviewers were not happy with occasional delivery delays, long wait times for repairs, and communication issues regarding customer service after purchase. A few consumers also experienced minor challenges with product setup, such as loose components, delayed shipments, or unhelpful staff interactions when dealing with technical problems.

What people talk about most

Product

Users describe positive interactions with product offerings, highlighting great quality items at competitive... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and items arriving... See more

Service

People report positive experiences with service, highlighting helpful and efficient interactions. Consumers... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great deals and competitive rates on... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Visited the Daventry store yesterday - Jake was awesome - very knowledgeable and really helped in my search for a new electric hybrid. Nothing was too much trouble - he’s a credit to the company.... See more

Rated 5 out of 5 stars

I ordered a bike and helmet online through click and collect at my local store in Bedford. From the day I made the order I was kept up to date by text as of its progress and when my items could be col... See more

Rated 5 out of 5 stars

Great service from Leisure Lakes Bikes. Ordered a replacement bell for my wife’s bike and it was delivered to Scotland two days later. I had never used this company before but would not hesitate to us... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,546)

1,308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service! I would have given a 5 star but only because I had to pick up the package from my billing address.
Even though I provided a delivery address, the package was sent instead to my billing address.

9 July 2026
Rated 5 out of 5 stars

I don’t often leave reviews

I don’t often leave reviews, but on this occasion I felt I had to.

My son and I decided to build a downhill mountain bike from scratch rather than buy one off the shelf, sourcing parts from a range of different manufacturers. As we’re far from experts mechanically, we approached Leisure Lakes Bikes in Northampton for some advice, having always been impressed with the servicing they’d previously done on my son’s bike.

We were fortunate to deal with Lewis, who was outstanding from start to finish. He guided us through exactly what was needed, provided excellent technical advice, sourced additional parts where required, and completed the build to an incredibly high standard.

It was a complex project with a number of challenges, but Lewis’s communication, knowledge and willingness to help were exceptional throughout. Despite working to some tight time constraints, nothing was too much trouble.

My son and I genuinely can’t thank Lewis enough. His professionalism, expertise and customer service made what could have been a stressful project an enjoyable one. He’s a real credit to Leisure Lakes Bikes, and I wouldn’t hesitate to recommend both Lewis and the Northampton branch.

29 July 2026
Unprompted review
Rated 3 out of 5 stars

Great price on Helmet but…

Great price on Helmet but after ordering informed it was actually out of stock, the system had somehow been wrong. Good communication and apologies with money back but unfortunate this happened. Ordered from another site at higher price.

10 July 2026

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