Leisure Lakes Bikes Reviews 

8,403
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and quality products available. Many people highlight the efficient and fast delivery, often noting items arrived well-packaged and ready to use. The staff are frequently commended for their professionalism, knowledge, and helpfulness, making the overall purchasing experience smooth and positive. However, some people encountered issues with product quality and delivery, alongside concerns about customer service. A few experienced problems with product completeness or initial condition, such as missing parts or items arriving damaged. There were also instances of unsatisfactory delivery handling, including early arrivals or packages being mishandled. Additionally, some reviewers were dissatisfied with staff attitude, communication regarding after-sales service, or a lack of product knowledge from sales agents.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers generally report positive experiences with delivery service, citing quick delivery and effective... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Price

Users describe positive interactions with price, frequently mentioning competitive and fair pricing for... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more

Rated 5 out of 5 stars

I purchased a Whyte E180rsx, from LLB at a great price, and apart from a slight communication hiccup, the bike arrived dead on time. In fact delivery by parcel force shocked me as I missed them by a c... See more

Rated 5 out of 5 stars

absolutely amazing service, my bike turned up perfectly packaged, and pretty much ready to ride, just had to put on the bits that wouldn’t fit in the box attached, and straight out for a ride, one ver... See more

Rated 5 out of 5 stars

Leisure Lakes Bury are awesome we needed to hunt down a Trek Marlin for my youngest he decided with about a week to go before his birthday he wanted the purple fade Marlin. Not an easy find but Leisur... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,403)

1,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leisure lakes Coventry is a brilliant…

Leisure lakes Coventry is a brilliant bike shop, great stock but also willing to order stuff you need at a competitive price.
The staff are fantastic, highly knowledgeable and super friendly making it my 1st choice for bike shop

30 June 2026
Rated 5 out of 5 stars

Amazing

Amazing, very speedy delivery very reliable and the helmet absolutely amazing.

30 June 2026
Rated 4 out of 5 stars

Ordered a cube balance bike for my…

Ordered a cube balance bike for my grandson which looked great on the page and had great reviews .I looked on a few sites but decided to order the cube bike from here as it had good reviews . Order came quickly the bike was great for my grandson and great quality , only disappointment was that the bike colour was not what I had ordered for him but he loved the bike anyway .

22 June 2026
Rated 3 out of 5 stars

Easy to deal with but a little let down.

Easy to deal with and pleasant staff.
Had to travel over an hour to get my bike which is fine.
Once I got it home it just didn’t feel right. The gears seemed clunky, breaks a little weak and just a bit loose all together.

Took the bike directly to Trek and they confirmed it wasn’t set up correctly, nothing was torqued to spec, breaks weren’t set up correctly, nor the gears.
This was a little disappointing, but all is well now and I’m happy with the bike.

I don’t think I’d use this branch for servicing based off this encounter unfortunately.

22 June 2026
Rated 4 out of 5 stars

All good, but missing email notifications

Good quality, competitive prices.
The only thing that was frustrating is that there was no email notification that the parcel had arrived to the post office. I only discovered it in two days by checking the tracking number.

28 June 2026
Rated 5 out of 5 stars

Fantastic pre sales and post sales service

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycling. Big shout out for Andy, Cameron and the other guy who very simply explained how I could improve my cycling.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional company.

Supper quality and service.
Only time will tell about durability so as to match the price.
I am very confident that every single item they sell will easily exceed expectations.
Keep up the great work.
Also, sizing is second to none.
11/10

27 June 2026
Rated 5 out of 5 stars

All great

All great; ordered a stand for my e-bike.
Delivered fast and packaged well.
Happy to recommend these guys.

19 June 2026

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