Some one took my parcel. Notified LandsEnd and EVRi. Neighbor recorded taken 1 hour later man not identified. Replacement vest Ts came yesterday. Black one not identified as LandsEnd. Will keep it tho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was easy and intuitive. EVRI messed up the delivery but once it had been retrieved, the dress was gorgeous but just a bit too revealing so I had to send it back. I rarely send t... See more
Company replied
I am a conventional UK size 12 I have been frustrated and disappointed that the S size I always ordered with confidence was consistently a size too big and baggy. Furthermore when I returned t... See more
Company replied
I've been buying clothes from Landsend for many years and have never been disappointed. It's a pleasure to scroll through all the pages. Occasionally I've had a problem with size and found the small... See more
Company replied
Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so pleased to hear that your delivery was prompt and that you found the quality to be very good as usual. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We are delighted to hear that your order arrived promptly and that you are pleased with the good quality of our clothing. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Items ordered were just what I wanted…
Items ordered were just what I wanted light in texture and cool to wear. Got them at a good price as well. Always have a good experience shopping with this company .
30 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear the items you ordered were just what you wanted, light in texture and cool to wear. It's wonderful that you got them at a good price and always have a good experience shopping with us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
David is a customer service star
We placed an order for 2 men's blazers and a pair of jeans. We needed the blazers for an upcoming wedding. There was an issue with the shipment, and after over a week, the courier still hadn't received the package. I contacted customer service. David managed to sort the issue quickly, and we had the blazers in time for the wedding. David was very helpful, professional and courteous. His customer service is testament to why I love Lands' End and will continue to order from them.
31 July 2026
Reply from Lands' End Europe ltd
Christine Chetwood,
We are so pleased to hear that we could help ensure you received your blazers in time for the wedding. It is wonderful to know that our team provided such excellent service, and we truly appreciate your kind words. We look forward to continuing to provide you with great experiences.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Good amount of time to make returns
Good amount of time to make returns. Good fit, true to size in most styles. Fit and flare cords tighter in hips though.
28 July 2026
Reply from Lands' End Europe ltd
Paula,
We're so happy to hear you appreciate our return policy and find our sizing generally true! We also appreciate your specific feedback regarding the fit of the fit and flare cords.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Nothing has gone wrong
Nothing has gone wrong - I will give 5 stars. I had to return the product as neither of them fitted me well. However, you have told me a refund is underway for which I a grateful. However, I was not able to use the QR code to return and had to type my own label to you. I would much prefer the previous system of having a return label enclosed with the order. However, excellent in all other ways. I am a long term customer and appreciate, most of all, being able to buy petite sizes.
31 July 2026
Reply from Lands' End Europe ltd
We appreciate you sharing your feedback with us, especially as a long-term customer who values our petite sizing. We are glad to hear the refund for your return is being processed. We truly understand your preference for a pre-printed return label and acknowledge the inconvenience you experienced with the QR code system. We are always looking for ways to improve our processes and your comments are invaluable as we review our return procedures. We are committed to ensuring a smooth experience for all our customers.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
Julie ,
We appreciate your positive feedback! We are so happy you found our return and refund service to be excellent. Thank you for sharing your experience.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Good
Always pleased with Lands End. Clothing of good quality. Delivers quickly and easy returns if needed.
27 July 2026
Unprompted review
Reply from Lands' End Europe ltd
Christine Sanderson,
We're so pleased to hear you're always happy with our good quality clothing, quick delivery, and easy returns. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Wonderful company, beautiful clothing
I have loved this company for over 20 years. They always produce high quality clothes made from excellent materials. Their customer service is second to none. No, they are not cheap but they are the epitome of the saying “you get what you pay for”. Particularly love that they go up to large sizes. Will be a loyal customer for many years to come.
31 July 2026
Reply from Lands' End Europe ltd
Jean Kilbey,
We are absolutely thrilled to hear of your loyalty to our company for over 20 years! It's wonderful to know that you consistently find our clothes to be of high quality and made from excellent materials. We also truly appreciate your kind words about our customer service and your understanding that quality is worth the investment. We are delighted that our range of sizes meets your needs and look forward to your continued custom for many years to come.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
The t shirt was fine but the vest…
The t shirt was fine but the vest shirts were inferior material, which had a mouldy smell when they arrived. Perhaps they have been in a warehouse for a long time.
30 July 2026
Reply from Lands' End Europe ltd
We are truly sorry to hear about the issue with the vest shirts and their condition upon arrival. We appreciate you bringing this to our attention. A member of our customer service team will contact you shortly to support with a resolution.
If we can be of any further assistance in the future, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Well designed shorts
These shorts are of a nice, relatively soft denim. They are a good fit with a slim styling. Our current hot weather has made me accept wearing shorts again and these are flattering even at my advanced age.
24 July 2026
Reply from Lands' End Europe ltd
Janet Leyshon,
We're so glad to hear you're enjoying the shorts and find them to be a good fit with a flattering style. It's wonderful that they've made wearing shorts enjoyable for you again, especially with the warm weather. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Ordering & delivery as good as usual
Ordering & delivery as good as usual. Unhappy with quality of red cardigan - wool too fine for garment - it would have stretched out of shape quite easily. So sent that back.
30 July 2026
Reply from Lands' End Europe ltd
Thank you for your feedback. We're sorry to hear that the quality of the red cardigan wasn't what you expected and that you felt the wool was too fine. We understand your concern about it stretching out of shape, and we appreciate you letting us know.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
when wet the tankini was very…
when wet the tankini was very uncomfortable at the seams under my arms - it is the correct size and is ok when dry but very uncomfortable when wet - i would like a refund
31 July 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're sorry to hear that the tankini was uncomfortable to wear when wet, particularly around the seams under the arms, despite being the correct size. We understand how disappointing this must have been.
A member of our Customer Services team will be in touch to discuss this further and see how we can help. Thank you for taking the time to share your feedback with us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great product
Great product, accurate description and at a reasonable price. Efficient delivery.
24 July 2026
Reply from Lands' End Europe ltd
AR,
We're so pleased you found our product great, the description accurate, and the price reasonable. We're also glad to hear about the efficient delivery. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Another good quality item
Linen shirt was very nice quality, though I may replace the white buttons with ones which match the very nice dark teal colour. As I have come to expect, the item was well packed and posted promptly. I am a regular customer and have recommended Lands’ End often as I find them reliable and the products good quality.
30 July 2026
Reply from Lands' End Europe ltd
Karen G,
We're delighted to hear you appreciate the quality of your linen shirt and our careful packing and prompt posting. It's wonderful to know you're a regular customer and recommend us often!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Reply from Lands' End Europe ltd
Janice Warren,
We appreciate your positive feedback! We're so happy you were pleased with the excellent sale price, quality, and fast delivery. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Arrived quickly
Arrived quickly, love the material but will have to shorten the trousers as they are too long, ideal to wear on a long flight
29 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear your order arrived quickly and that you love the material! It's great that you find them ideal for long flights, and we appreciate your feedback regarding the length.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reliable and helpful service
The ordering process was easy and intuitive. EVRI messed up the delivery but once it had been retrieved, the dress was gorgeous but just a bit too revealing so I had to send it back. I rarely send things back and since I last did it, the process has changed. The QR code gave confusing information so Inphoned them up and the customer services woman I spoke to was clear, patient and insisted on talking me through the entire procedure. Very reliable and classy service from Lands End. They really look after their customers.
30 July 2026
Reply from Lands' End Europe ltd
We are so pleased to hear that you found our ordering process easy and intuitive. It's wonderful to know that even with the delivery hiccup, our customer service team was able to assist you clearly and patiently with the return process. We appreciate you taking the time to share your positive experience, and we are glad we could provide a reliable and classy service.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're sorry the item wasn't suitable for your needs. We appreciate your feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Lovely top
Lovely top. Well made. Good quality material. Non-scratchy, just what I needed for my eczema.
28 July 2026
Reply from Lands' End Europe ltd
We're so happy to hear you love your top and that the non-scratchy material is just what you needed. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.