I ordered a midnight blue leather tote bag from this company. What I received was a fake leather bag which was very different from the image and description on their website. I received a very disappointing light blue synthetic bag of a different brand and different details to the bag on the website. After nearly 2 weeks I have received no response to my email regarding this.

I’m very disappointed with Swanndri’s policy on online order changes and cancellations. Despite reaching out almost immediately after placing my order—via email and online form—there was no flexibility in altering the sizing. I also requested a cancellation to avoid unnecessary shipping costs and reduce environmental impact, but was ignored. It's incredibly frustrating. Come on, Swanndri, what are you doing to lessen your environmental footprint when customers request cancellations within 24 hours, and the order has clearly not even been processed or shipped yet? This policy is highly inefficient and seems out of touch with sustainability concerns.  

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