Kwik Fit Reviews 

81,286
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, quick, and helpful, often highlighting the convenience of mobile options. Reviewers frequently commend the staff and engineers for their professionalism, friendliness, and extensive knowledge. However, some customers also noted issues with the booking process, experiencing unexpected changes to appointments or difficulties getting through on the phone. A few other people also felt that customer service could be inconsistent, citing long wait times for calls or poor communication regarding issues. Additionally, some reviewers mentioned concerns about product recommendations, feeling that unnecessary work was suggested or receiving different products than expected.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding the online booking system easy to... See more

Product

People report ambiguous experiences with product, with some customers finding the tyres good and the booking... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, Ideal for caravan tyres at home. Great price. fantastic updates and the engineer was streets ahead on customer service. I felt he really wanted to look after us and he most certain... See more

Rated 5 out of 5 stars

Couldn't get the main dealer to see the car until next week so visited Kwikfit Morpeth for help to identify an unknown vibration under the car. They took it into the garage immediately, identified the... See more

Rated 5 out of 5 stars

Absolute superstars at KwikFit Nailsea. Fitted my car in for a new tyre even though they were really busy. Friendly, helpful service and the communication is excellent, with text messages to tell you... See more

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.3

All reviews

(81,286)

4,368 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, easy to book via website, same day service too. Technician - Kevin arrived within the time slot and was very good, explained everything, showed me the damaged tyre to check if I wanted ut repaired or replaced. Really couldn't fault KwikFit at all.

22 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

An excellent service is always something that we strive to deliver so seeing this excellent review has made our day and we will make sure we pass on your kind words to Kevin. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Kwik fit excellence

Ease of booking. Good communication. Technician wonderfully professional

24 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this fantastic review, Ashish. We're delighted that you're impressed with how easy it was to book in, the communication and how professional the team member was. Thank you so much!

Rated 5 out of 5 stars

Mobile replacement is excellent

Incredible experience

17 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this excellent review. We're so pleased to hear you're impressed with our Mobile Fitting service. We really appreciate your kind words, thank you!

Rated 5 out of 5 stars

The lovely man was so helpful and friendly

The man was so helpful and friendly. Came on time did a good job

17 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this wonderful review, Susan. We're so pleased to hear you're impressed with how helpful and friendly the team were. We really appreciate your kind words!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Service from Elliott…

⭐⭐⭐⭐⭐ Outstanding Service from Elliott and the Team – Kwik Fit RomfordI cannot thank Elliott, the Manager at Kwik Fit Romford, enough for the incredible service I received today.

I arrived at the branch with my tyre completely flat and was honestly dreading the experience, as I know Kwik Fit usually work on appointments and don’t typically welcome walk‑ins.Despite this, Elliott immediately put me at ease.

I was a long way from home, stressed, and unsure what to do, but he stepped in straight away and arranged for my tyre to be replaced almost immediately. His willingness to accommodate me, especially without an appointment, was genuinely appreciated.

The whole team were just as helpful and friendly, working quickly and professionally to get me safely back on the road. Their customer service was excellent from start to finish, and Elliott’s calm, supportive approach made a difficult situation so much easier.

A huge thank you to Elliott and his team for going above and beyond. I highly recommend Kwik Fit Romford for their outstanding service and genuine care for their customers.

24 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Eddie. Thanks so much for taking the time to share this brilliant review. We're delighted that you're impressed with the service from Elliot and the team, with thanks to how they eased the stress from you while you were in an unexpected situation. It's great that you found everyone to be helpful, friendly and quick, and their efforts to get you back on the road hasn't gone unnoticed. We really appreciate your kind words and for recommending the Romford team to others. Thank you.

Rated 5 out of 5 stars

Great service

Great service. Purchased tyres, had them fitted without stress, delays and leaving the house.

1 June 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this wonderful review. We're so pleased to hear you're impressed with the service, with thanks to how the team were able to ease the stress from you. Thanks so much for these kind words!

Rated 5 out of 5 stars

I visited Kwik Fit in Hounslow today to…

I visited Kwik Fit in Hounslow today to get tyres replaced on my car.
The customer service I received from the Branch Manager Leah was absolutely amazing.
Leah is very professional and highly knowledgeable.
I was also provided fabulous Customer service by the Area Manager, who visiting the Hounslow Branch. His name was Kevin derby and he really leads by example.
The tyres I required were not available and Devinder got in his car and collected the tyres from another Kwik Fit Branch.
Finally Romeo was the Kwik Fit Technican who installed my new tyres. Romeo did a excellent job.
This is Team Work in action.
Totally impressed and they all deserve the highest praise.
Thank you all for your outstanding Customer service.

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, thanks so much for taking the time to share your experience. We're so pleased to hear Leah and the team looked after you so well, while being so professional and knowledgeable. We really appreciate your kind words about Kevin and Romeo, too. Thanks so much!

Rated 5 out of 5 stars

Engineer called before hand

Engineer called before hand, turn up on time, done great job

17 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, Richard. Thanks so much for taking the time to share this fantastic review. We're so pleased to hear you're impressed with the communication from the team. Thank you.

Rated 5 out of 5 stars

Great service at my home address

Great service at my home address. Gent who came was very professional and friendly. Thanks.

17 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this brilliant review, Mark. We're delighted to hear you're impressed with the Mobile Fitting service, with thanks to how professional and friendly the team were. Thanks again!

Rated 5 out of 5 stars

I use kwik fit mobile service for the…

I use kwik fit mobile service for the fleet of vans in my branch. Always within time frame always quick and good job

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this excellent review, Jordan. We're so pleased to hear you've managed to make the most of our Mobile Fitting service, and you're happy with how prompt they are, as well as the quality of the service. Thanks so much, we really appreciate it!

Rated 5 out of 5 stars

Professional and helpful I'll be back

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this brilliant review, Carol. We're so pleased to hear you're impressed with how professional and helpful the team were, meaning you'd happily return in the future. Thank you!

Rated 5 out of 5 stars

Great service

Great service. Quicker than going to a garage. Very professional and customer focused engineer

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, thanks so much for sharing this brilliant review. We're so pleased to hear you're impressed with the service, with thanks to how professional and customer focused the team were. Thanks again!

Rated 1 out of 5 stars

Had MOT at Chadderton

Had MOT at Chadderton. Needed 2 parts changing. Quoted £85 for a drop link that cost on average £10 at most retailers, and £130 for a wishbone that costs £50 at most other retailers. Total quote for the parts and work £450. Upselling at Kwik fit is ridiculous. Will not be going back. On the upside the mechanic who did the MOT and showed me the issues was great.

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Alex. It's disappointing to hear you're feeling let down by the quote provided for the services you required. To get this looked into in more detail, please can you submit the following form with further information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will be in touch to offer further support. Thank you.

Rated 1 out of 5 stars

Web site crap

Web site crap. Search for tyres get I'm not a robot capthcar crap pops up! Feedback, captcha again!!
Never ever go to this site again for tyres. Why the hell does someone need to prove they not a robot or complete a captcha just to search for tyres and book it in.

God damn fed up of these useless captchas

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Jason. Thanks for taking the time to share your experience and we're sorry to hear you're feeling let down on this occasion. It's disappointing that you had issues with the website. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will then be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

Positive experience, highly recommended.

Extremely knowledgeable. Quick service on my driveway. Stress free experience.

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with the service and knowledge of the team, meaning you'd recommend us to others. Thanks so much, we really appreciate it!

Rated 5 out of 5 stars

Highly recommended; service and value.

I had new tyres fitted (mobile). Unfortunately, there was a defective valve. However, when I took it to the local Kwikfit, they sorted it out without hesitation. And at no cost. All-in-all, a great experience and thanks to all involved.

14 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this brilliant review! We're so pleased to hear you're impressed with our Mobile Fitting service, with thanks to value. It's great that the team were also quick to help with the issue with the valve, too. Thanks so much!

Rated 5 out of 5 stars

Technician was very informative and…

Technician was very informative and kind, excellent customer service. It was very easy to book in a tyre change for next day fitting. I will definitely use this service again.

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, Hannah. Thanks so much for sharing this brilliant review. We're so pleased to hear you're impressed with how informative and kind the team were. We really appreciate your kind words, thank you so much!

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