National Tyres and Autocare Reviews 84,786

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the booking process straightforward and appreciated the efficiency of the service, with some noting quick turnaround times for tyre replacements and other repairs. Reviewers often highlighted the helpfulness and professionalism of the staff, with several individuals receiving praise for their excellent customer service and informative explanations. The pricing was also a positive point for some, who found competitive rates and honored quotes. However, some people were dissatisfied with the product and service quality, citing issues like improper wheel balancing, unattached parts after service, and concerns about the accuracy of diagnostic assessments. A few other people also felt that the booking process was unreliable, with appointments being cancelled or not honored, leading to long waits. There were also mentions of inflated prices for certain repairs compared to other garages, and concerns about transparency regarding labor rates.

What people talk about most

Service

Users describe ambiguous interactions with service. While some customers praise the quick, efficient, and... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise the staff for being friendly, helpful, and... See more

Product

Reviewers mention negative feedback about product quality and service. Many customers report issues such as... See more

Price

Consumers find price to be ambiguous, with some reporting that prices are double that of local garages,... See more

Booking process

Customers report ambiguous experiences with the booking process. While some found online booking... See more

Based on these reviews

Rated 3 out of 5 stars

Booked on line for 4 new van tyres and tracking.Arrived before time which was ok but work carried out later than specified and being late on a Friday. Didn’t see damage to 1 wheel trim as all were sla... See more

Rated 4 out of 5 stars

I was quickly sorted with a pair of replacement tyres, thanks to Joseph and the two technicians who worked on my car. But, I had phoned earlier in the day and was told, to just turn up in the afternoo... See more

Rated 2 out of 5 stars

When booking a specific time slot, don't expect it to happen. Over 2 hours to fit two new tyre's ??? Unprofessional staff and management. Halfords should be ashamed of this part of their business. Po... See more

Rated 5 out of 5 stars

First time using National Tyres and found them to be knowledgeable, thorough and honest - couldn't have asked for more. Good communication and explanation of work that did - and didn't - need doing. G... See more

Rated 5 out of 5 stars

Arrived at National Tyres in Pontypridd 20 minutes early but attended to straight away. Manager explained why the job might take longer than expected but was out within 25 minutes, spare wheel neatly... See more

Rated 5 out of 5 stars

Had a concern about a slow puncture and took the car into National Tyres at Blackburn without an appointment Within an hour had a call to say they had checked the tyres and sorted the problem and... See more

Rated 5 out of 5 stars

I wasn’t sure what to expect as this is not my usual branch but I couldn’t wait to write my review! Everybody was extremely friendly, chatty and helpful. They went above and beyond also aligning my re... See more

Rated 1 out of 5 stars

Lied to me about my tyres being almost illegal to try and upsell a whole set. All tyres were completely legal and nowhere near needing to be replaced. Complete fabrication, Halfords style of selling u... See more

Rated 5 out of 5 stars

Booked a brake check at the Burton upon trent branch and a completely honest feedback on the brakes that they where still good for a few thousand miles and also spotted i had tyres fitted the wrong... See more

Rated 1 out of 5 stars

Absolutely non existent customer service. Booking online was quick and easy. I guess the work is ok, an mot, but as no-one discussed it with me I had no information or discussion about the conditio... See more

Rated 5 out of 5 stars

Got my tyres here as it was the cheapest place I could get the quality tyres I wanted next day, the man on reception told me about the warranty if you get a puncher, 10.50 a tyre, normally I never bot... See more

Rated 1 out of 5 stars

Manager seems a nice guy but I suspect that the quality of work depends on which technician you get. Mine failed to complete jobs, left parts unattached, left a mole wrench attached to the suspension... See more

Rated 1 out of 5 stars

Was national tyres but now Halfords auto garage, different name but same non service. pay for appointment and take after half an hour wait there is no tyres available despite online booking saying it'... See more

Rated 1 out of 5 stars

Purchased 4 new tyres from fort William branch. Wheel was damaged. Contacted the branch to be offered £50 "goodwill" gesture. Was then told the damage looked like and old repair. Absolute rubbish.... See more

Rated 5 out of 5 stars

I booked in November 2025 to replace tyres, picked the wrong size, but manager (Lee) phoned to notify about it, and helped to find correct size. When I came there, discovered that the same price tyre... See more

Rated 1 out of 5 stars

I drove this car this morning and it was fine. The fitter arrived, took my car keys and the wheel locking nut, told me I can go back inside, 30 mins later he's knocking on the door and showing me some... See more

Rated 5 out of 5 stars

A huge thank you for looking at my car at gone 5.30 pm when I pulled in with what sounded like my exhaust dragging on the floor. Problem sorted - not the exhaust but stones and debris caught under th... See more

Rated 1 out of 5 stars

Stay away told couldn’t do my alignment because of loose ball joint and clicking suspension strut I said the car is 100% just been checked get a phone call now they will do it took the car straight to... See more

Rated 5 out of 5 stars

I took my 18 yr old Honda Jazz in for it's MOT and the guys working there couldn't have been more helpful if they tried! Fantastic service (with smiles) and advice for someone who hasn't ever owned a... See more

Rated 5 out of 5 stars

I had a annoying slow punchure, expecting to be told a new tyre was needed. Warren and his team inspected the tyre to find out it was the pressure sensor which was caked in tyre sealer from the previo... See more

Rated 5 out of 5 stars

First class service at the Lancaster branch of National. The on line booking was simple, straightforward. The fitting was quick with no issues. Staff very professional and helpful. Cant wait to buy a... See more

Rated 5 out of 5 stars

Went to Dunfermline to do shopping yesterday and our car battery suddenly failed. We were stranded but after a push start we passed Gardener Street and I decided to stop in and asked for a price to fi... See more

Rated 5 out of 5 stars

They offered the best price for a full set of tyres booking through Halfords. Everywhere else were very expensive in comparison, also I paid less for a known branded tyre where the other tyre places w... See more

Rated 5 out of 5 stars

It has been brought to my attention whilst waiting for my mot that a lovely young lady behind the desk Sonia was very person centred with all costumers who came through the door . Her approach with cu... See more

Rated 5 out of 5 stars

Very professional and reliable garage. Thank you to all the staff for getting my car back on the road promptly! All the staff are very friendly, professional and efficient! Will be using this garage... See more

Rated 5 out of 5 stars

Went to National Tyres to assess tyre damage thru a loose screw embedded in my tyre. Advised the tyre was not repairable. Sourced a replacement and fitted two days later at National Tyres. All exce... See more

Rated 5 out of 5 stars

Always use this garage. They’re always incredibly helpful when just asking for a tyre check and have been having my car MOT’d here since 2012. Wouldn’t go anywhere else. Staff are always great

Rated 5 out of 5 stars

I needed some tyres swapping from alloy wheels to some chrome wire wheels. I was slightly worried about possible damage that might be caused. There was no need. Craig did a fantastic job swapping an... See more

Rated 5 out of 5 stars

Always had great service from Carmarthen National tyres. Very honest. Car passed MOT again, without any made up problems. Can't speak for the rest, but Carmarthen are honest👍

Rated 5 out of 5 stars

Staff are always polite and friendly. I took my car in for 4 new tyres. They suggested I wait in the cafe a few doors down which was excellent and they messaged me when they had done. Have been bac... See more

Rated 1 out of 5 stars

Avoid - if you make an appointment, it gets covered by Halfords. The issue is that the people on the telephone number only deal with halfords and the National order number isn't recongised by anyone... See more

Rated 5 out of 5 stars

Had Van booked in for replacement tyres, which I was told to purchase via their website.They cheaper that way,booked appointment online. Got them replaced by Craig who was soo informative and friendly... See more

Rated 1 out of 5 stars

Utter shambles - mobile fitting booked and TWICE the fitter (Halfords) called to tell me they didn’t have the tyres on the van. First time was because they’d stopped selling the brand (other tha... See more

Rated 1 out of 5 stars

Terrible service, or should I say lack of. Booked car in for tyres online, paid extra for time slot, that time slot was cancelled, second time slot cancelled, went in a third time but no luck. Not on... See more

Rated 5 out of 5 stars

I had a serious issue with my exhaust on an old beemer. Basically it was hanging down at the back so National put it up on the ramp and showed me... wear and tear had led ro a major failure.. a huge c... See more

Rated 2 out of 5 stars

They were quick and able to repair on the same day but were expensive at just under £254 to renew the right parking brake cable which took approximately an hour. For a franchise garage this should hav... See more

Rated 1 out of 5 stars

tbh honest I never used them because they cancelled the MOT I had booked ont he morning it was due. Fair enough, things happen but two things really annoyed me. First it was the call to cancel where t... See more

Rated 5 out of 5 stars

All the guys are fab, including Andy & Scouse. Good banter as well as brilliant service. Fitted my car in as an emergency as front driver side tyre had gone flat. Also sorted out the car brakes as... See more

Rated 1 out of 5 stars

Most unexperienced and unprofessional staff. Usually I don't leave any reviews, but this time I just want to let other people know to don't do the same mistake as me and choice this garage for there r... See more

Rated 1 out of 5 stars

Took advantage of having my brakes checked free of charge as per their offer, as I had a loud squealing noise coming from the back. Booked in ok. Seen on time and generally felt service was good. M... See more

Rated 5 out of 5 stars

Gary was excellent. he was able to assist me with special tyres. Helped me with my locking nut. went above and beyond. Beyond exceptional service.

Rated 1 out of 5 stars

I spent £900 on a full service, including track rod replacement, expecting my car to drive smoothly and reliably. Within a month, I developed steering problems. I took the car back, but I was tol... See more

Rated 5 out of 5 stars

I went into Newport Tyres last Saturday with a flat tyre. Richard and Courtney could not have been more helpful although they had no capacity that day to do the work on site. They gave me telephone nu... See more

Rated 1 out of 5 stars

I was offered an appointment for tyre change at the Ashburnham road, Bedford tyre centre and on the day was told that the tyre was'nt there but nobody bothered to call me and the personnel there (Seb)... See more

Rated 1 out of 5 stars

Disappointed with the pricing at my local center in Bridgend. My car failed its MOT and I felt I had no choice but to pay their inflated prices to get back on the road. £175 for a tie rod end and £55... See more

Rated 1 out of 5 stars

Had a booking at 1230 today for a free tyre check. On arrival was told had to leave the car for 2-3 hours! How utterly ridiculous to offer a booking system and then expecting me to leave my car and no... See more

Rated 1 out of 5 stars

Suspension noise. Was told I needed new front shocks and a rear spring as it was broken? 2 independent garages late just to ease my mind and told was nothing wrong! Won't be back thats for sure.. re... See more

Rated 2 out of 5 stars

Purchased 2 tyres at 'discounted price' £178.38... 3 days later the discounted price is £149.38? Also, I was compulsory charged £2 for a 'priority' booking which was meaningless as they took 1 1/4h... See more

Rated 5 out of 5 stars

My car suddenly gave a warning that two tyres needed checking. Because I frequently use a road that has lots of nasty potholes I feared the worst and pulled into a supermarket car park then walked to... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info


3.3

Average

TrustScore 3.5 out of 5

85K reviews

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Rated 1 out of 5 stars

I am disappointed with the service…

I am disappointed with the service received from Halfords.

On 10 January 2026, I had four tyres fitted. After one tyre was damaged by a pothole, I visited National Tyres and Autocare in Shrewsbury, where I was initially informed the tyre (with over 7mm tread) would be replaced under warranty and was given an appointment for 17 March 2026.

At the appointment, a different staff member charged me £143, stating I had to pay 35% as the tread was only 5mm. This contradicts the earlier inspection confirming over 7mm tread. I purchased all four tyres at the same time, and the remaining tyres still have over 7mm tread. I also contacted customer service, who stated the tyre was only 5mm. This is difficult to accept, as the tyre has covered less than 1,000 miles in two months.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Sort your website out !!!!

Sort your website out !!!!! I’m not able to pay you the £1300 for 4 new tyres because your website just crashes and keeps loading when I try and pay

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time or money on these…

Don't waste your time or money on these con artists. Took my car for an MOT and had it aborted in the first 5 minutes after claiming my car had a dangerous level of oil in it and that the head gasket was going (I've had the car 2 years and have never touched the oil or had any problems with this before or at previous MOTs) then claimed it would be several hundred pounds to get this fixed. Took it round the corner to AD's autos and they dropped the oil level and did the MOT and low and behold, my head gasket was completely fine and my car passed the MOT

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service, avoid.

Terrible service, or should I say lack of.
Booked car in for tyres online, paid extra for time slot, that time slot was cancelled, second time slot cancelled, went in a third time but no luck. Not once did I receive an apology. Had to request a refund and go elsewhere as needed the car for a long journey the next day. LTC tyres came to the rescue with a proper service. Will probably wait for a week for the refund to come through no doubt. Avoid!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Really Delighted!

I wasn’t sure what to expect as this is not my usual branch but I couldn’t wait to write my review! Everybody was extremely friendly, chatty and helpful. They went above and beyond also aligning my rear wheels, even though I just booked a front end. They all went to great lengths to explain everything they’d done, which was very interesting. I may well go back to the Bexleyheath branch as the experience was so great. Thanks guys. Extremely pleased and impressed!

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Serious Safety Risk – Avoid This Workshop

I will never use this workshop again.

After having my tyres replaced and wheel alignment done, my car pulled to the left, the steering wheel shook and was crooked, making it unsafe to drive home. The car is now completely undriveable, it creates a serious safety risk, and I am honestly afraid to drive it. The staff claimed everything was fine, even though the car worked perfectly before the visit, and the problem only appeared after leaving the workshop.

Because of this situation, I already had to take a day off work, and now I will have to take another day off just to fix their mistake somewhere else, which means even more inconvenience and extra costs.

This is already the second time I’ve experienced such a problem at the same workshop. These people are irresponsible and are putting others at risk.
The lack of responsibility, ignoring complaints, and downplaying dangerous issues is completely unacceptable.
I am surprised that Halfords partners with such garages.

I strongly do not recommend this place – a total waste of time, money, and a serious safety risk! Anyone who values their safety should avoid this workshop at all costs.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE.

DO NOT USE.
My daughter took her car to this garage for a MOT. She had recently had a full service at an independent garage and this was to be a routine MOT.

They very quickly quoted her an extautionate amount to fit front brake pads and tried to talk her into replacing further (advisory) items to a total bill of over £800. At this point we removed the car from the premises and a small independent garage fixed the brake pads for half the amount quoted by the above garage. They even tried to charge £37.50 for a MOT retest if we returned it.

Mechanic on reception offered no explanation when I collected the keys and gave me no break down or description to what faults they believed were wrong with the car.

Awful service and disgusting pricing.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently had my new car serviced at…

I recently had my new car serviced at the garage in Crewe. I paid for full diagnostic checks and a major service. The team picked up on a faulty steering system and with my permission sorted out the problem on the day including resetting the tracking. I was very pleased to drive away with peace of mind and would be more than happy to return in the future.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

You might be thinking that your new tyre fitting will be done at the allocated time you booked , but be prepared to waste at least 2 hours of your day waiting around for what should be a quick job as is done in most other places. My main issue however, is that they offered unsolicited advice advising me that a very expensive part of my car to replace was in a very bad state and about to imminently fail . The part in question had been replaced less than 2 years ago , but i also then got it checked by my mechanic friend who told me that there was nothing wrong with it. Reception are in on the scam and happy to relay these untruths to the poor customer. Lesson learned...avoid at all costs.

17 March 2026
Unprompted review
Rated 2 out of 5 stars

Questionable knowledge about different car’s needs

Purchased 4 tyres from Enfield Halfords/National tyres in July 2025. Wanted 4WD alignment but when I booked they weren’t able to do the 4WD alignment but could do the front wheels which I had done - took over 2 hours. This month - March 2026, I had to have the front tyres replaced as the alignment was out by quite a way. Both tyres had no tread on the inside but plenty on the outside. I went again to Halfords/National
and had them replaced. This time in Bangor. Again I asked for 4WD alignment. When I arrived I was told the alignment would be a long wait due to only having one ramp available. I had booked in for 8:30 and they couldn’t guarantee it would be done by 11:00. I declined and have had the alignment done elsewhere. Took an hour and a half to have two tyres replaced.
My concern isn’t that they couldn’t do the alignment but they didn’t once suggest my car might need the ADAS system resetting. Not through their booking/system or in person.
It did need resetting and the other well known company I used did suggest it and do it. Took an hour to test my alignment, adjust the alignment and reset and test the ADAS system.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Puncture repair

Really friendly bunch of guys. Ritchie, the manager, helped me with a puncture repair. He was very honest. Other tyre companies would have forced me into buying a new tyre, but Ritchie did his best to repair the existing tyre.
The other guys were chatty making everyone at home.
Couldn't have asked for me. Top place. Without doubt would go there again.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

They took my money for a booking 4 days away, the website offers a specific installation date and time, then two days later I am told they have no-one available, meaning I am left stranded and have wasted two days when I could have booked in with another provider.

I will never, ever use this service again. Do not take my money up front if you cannot act in good faith and deliver on a booking,

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Had noticed my passenger front tyre the…

Had noticed my passenger front tyre the tracking was out and needed sorting after fitting new tyres on the front, didnt want to have the same problem again. So I got in touch with National Tyres, and asked if they could sort the problem out, the lads there have been great and managed to get it booked it, checked and sorted by the time I finished my coffee. Great service, friendly, quick and they habe been happy to go out their way to get the job done, highly recommend them.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Needed tyres short notice on a…

Needed tyres short notice on a Saturday, most other tyre shops were closed, called into national tyres Inverness and they couldn’t have been more helpful great service and short wait couldn’t be happier

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Never again

Booked mobile tyre fitting on my car, 4 tyres and not a particularly low value purchase. Booked fitting which was re-scheduled, then re-scheduled again for the following day which was then cancelled at 16.49 after I’d waited in all day. They then re-scheduled for the following week. National can’t have been surprised when I cancelled and requested a refund. Disgusted really doesn’t adequately sum up my feelings on this hopelessly inept company. Once bitten, twice shy. Buyer beware……

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Chris, Davie, and Matt. All three staff members were very professional, kind, and informative. They went above and beyond to explain the issues in layman’s terms and recommended the best solutions. They also kindly helped by pumping up my tires that were low on air. The MOT service ran smoothly and was completed on time. I would highly recommend this branch. The team is doing a great job. Thank you very much!

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience after booking an MOT

Awful experience after booking an MOT, they called 12hrs before the MOT and left a message asking me to call them back but without any return number so when I turned up for my MOT they flippantly told me it had been cancelled and they had tried to call me, Mark gave the impression he really didn’t care about the inconvenience and made no attempt to resolve the issue or suggest any other options,

12 March 2026
Unprompted review

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