Kwik Fit Reviews 

The Kwik Fit Fitter - Alan went over and above as although I categorically gave the right tyre details to Audi the wrong tyre was ordered (front not rear) and my apt was for 3.50pm which left it late in the day for him to find a replacement and fit - he was fantastic. Waiting 3 days for the tyre for an Audi etron not so great.

Top quality and top customer service. They are quick and pro. Best value

The guy who attended was brilliant, I ordered 2 new tyres but he made sure the other two were balanced and at correct pressures without having to ask. Plus, home service for an extra £8 is a no brainer - will definitely use this service again

I had a fantastic experience at Kwik Fit Mallusk today. While taking a family member to an important appointment, I hit a pothole which punctured my rear nearside tyre. I called into Kwik Fit Mallusk to get the vehicle checked over and repaired as quickly as possible.

I explained the situation to Andy, the manager on reception, including the fact that I was under pressure to collect my family member after their appointment. Andy immediately put me at ease, assured me they would prioritise my car, and kept his word.

I also had my Cockapoo, Freddie, with me, and I was delighted to discover that Kwik Fit Mallusk is dog-friendly. The staff made a real fuss of Freddie and even had dog treats available, which was a lovely touch and much appreciated.

Mark and Hayden carried out the work on my car, fitting new tyres, replacing a track rod end and completing a wheel alignment. Everything was completed professionally, efficiently and to a very high standard.

The customer service I received from everyone was first class from start to finish. I can’t recommend Kwik Fit Mallusk highly enough and would have absolutely no hesitation in recommending them to anyone. Thank you to Andy, Mark, Hayden and the rest of the team for getting me safely back on the road so quickly. A truly five-star experience!

Brilliant service. So convenient. Good comms. Will use again.

The attention to detail was superb. Four new tires fitted. Wheel and hub mating faces and wheel rims cleaned. Then finished off using a torque wrench. Very impressive. Your fitter Adam was also superb.

We visited the Prenton Kwik Fit branch yesterday after developing a tyre problem just before setting off on a 370-mile journey to Cornwall. With such a long drive ahead of us, it was important that we could get back on the road as quickly as possible. We'd already tried four other places without success, so it was a huge relief when the team at Prenton were able to see us and help.

From the moment we arrived, everyone was friendly, welcoming and professional. They quickly identified the issue, repaired the tyre and got us safely back on the road with the minimum of delay.

What impressed me most was the attitude of the staff. They were calm, efficient and genuinely wanted to help. There was no pressure to have unnecessary work carried out – just honest, straightforward customer service.

We really appreciated how quickly and efficiently everything was dealt with. Once the repair was complete, we felt looked after and reassured that we could continue our journey with confidence. The overall service and value were excellent, and the team at Prenton are a real credit to Kwik Fit. I wouldn't hesitate to recommend this branch to anyone. Thank you again for your outstanding service.

One of the worst companies to deal with. When they eventually turn up after two no-shows. Then they did not have the correct tyres on the van. This has been going on for over 7 days now; absolute disgrace with regards to their service delivery
I made a complaint, and they didn't even bother calling me to discuss my issues with Kwikfit.
Poor all around; still trying to book a date

Waiting time was way too long. Was given. 9am-5pm slot and it turned out to be 5pm. However when the van turned up, the guy who fitted my tyre was brilliant, he apologised for the wait time, explained everything that he was doing and changed the time in super quick time. Couldn’t ask for more from him.

Fitting great but 1 day late. I was cancelled late on the original day

Booked mobile fitting service for tyres.

The engineer changed the appointment.

No notification, appointment just changed.

Had no idea until I called to find out where he was.

Shame, as the local garage are really good.

Got mobile car change at home - efficient, great comms, did it all within the hour - lovely service

I am extremely disappointed with the service I received at the Northampton kwikfit plus branch.

I booked a wheel alignment appointment three days in advance for 9:30 a.m. and arrived 15 minutes early to ensure I was on time. Despite having a confirmed appointment, I was left waiting until 11:00 a.m., and even then there were still several vehicles ahead of mine with no indication of when my car would actually be seen.

This completely defeats the purpose of booking an appointment. Customers book appointments because they expect their time to be respected. Instead, I wasted more than an hour and a half of my valuable time without receiving the service I had scheduled.

As a result of the excessive delay and lack of organisation, I eventually had no choice but to leave the branch without having my car serviced at all. I had arranged my day around this appointment, and your branch failed to provide the service despite my punctual arrival.

I have never experienced such poor organisation and mismanagement from a company of this size and reputation. If appointments cannot be honoured anywhere close to the scheduled time, customers should be informed in advance rather than being left waiting indefinitely.

My time is valuable, and this experience has been extremely frustrating and disappointing. Unfortunately, this has completely damaged my confidence in Kwik Fit, and I will not be returning to any Kwik Fit branch in the future, regardless of what work my vehicle requires.

I hope this feedback is taken seriously and that significant improvements are made to your appointment management and customer service so that other customers do not have the same experience.

Used their mobile service to replace a punctured tyre on my caravan. Service from the technician was fab, but took some time to book as needed help on phone. Would have given 5 stars if the website could cope with caravans...

Everyone I spoke to was pleasant and helpful and the tyres were fitted quickly and efficiently on my driveway. This would have been a five-star review if there hadn’t been a back office muddle over timings of the technician’s visit.

I booked my vehicle in for 08:30 specifically for a front brake pad replacement because the brake warning light was illuminated on my dashboard. When I arrived I informed the customer service staff member that the brake pads needed changing and that the warning light was on. Despite this, I was told they would carry out a “free brake check” first. Although I already knew the pads required replacement, I agreed.
I left the vehicle with the team and returned about an hour later, only to find that my car had not moved and no work or inspection had been carried out. When I asked whether the vehicle had been looked at I was told it had not been checked at all. I therefore asked for my keys back and left. The customer service staff member did say sorry, but no explanation was given.
Once home I contacted Kwik‑Fit customer service and was told the branch had booked it in as a brake check first. I explained that it shouldn’t have been, as I was very clear on the phone that the pads needed changing (can be checked if calls are recorded). They apologised and said the car brakes would have been checked and the pads ordered later that day. For a job that takes around 60 minutes, they expected to keep the car all day.
Not happy and will not use this branch again.

Your Engineer kept me up to date on the time he would arrive to change my tyre, I was able to track his progress.
He was very friendly and pleasant, changing my damaged tyre quickly and efficiently .
I could not fault the service at any point.

Kwik fit managed to make a mess of several wheel alignments following MOT works, on one of these occasions it made the car dangerous to drive due to excessive skidding which I discovered at high speed on a motorway! The car was never the same again and Kwik fit were difficult to deal with. Customer care in branch was very poor in fact they found the situation amusing, will never use them again.