Kwik Fit Reviews 

We visited the Prenton Kwik Fit branch yesterday after developing a tyre problem just before setting off on a 370-mile journey to Cornwall. With such a long drive ahead of us, it was important that we could get back on the road as quickly as possible. We'd already tried four other places without success, so it was a huge relief when the team at Prenton were able to see us and help.

From the moment we arrived, everyone was friendly, welcoming and professional. They quickly identified the issue, repaired the tyre and got us safely back on the road with the minimum of delay.

What impressed me most was the attitude of the staff. They were calm, efficient and genuinely wanted to help. There was no pressure to have unnecessary work carried out – just honest, straightforward customer service.

We really appreciated how quickly and efficiently everything was dealt with. Once the repair was complete, we felt looked after and reassured that we could continue our journey with confidence. The overall service and value were excellent, and the team at Prenton are a real credit to Kwik Fit. I wouldn't hesitate to recommend this branch to anyone. Thank you again for your outstanding service.

One of the worst companies to deal with. When they eventually turn up after two no-shows. Then they did not have the correct tyres on the van. This has been going on for over 7 days now; absolute disgrace with regards to their service delivery
I made a complaint, and they didn't even bother calling me to discuss my issues with Kwikfit.
Poor all around; still trying to book a date

Waiting time was way too long. Was given. 9am-5pm slot and it turned out to be 5pm. However when the van turned up, the guy who fitted my tyre was brilliant, he apologised for the wait time, explained everything that he was doing and changed the time in super quick time. Couldn’t ask for more from him.

Fitting great but 1 day late. I was cancelled late on the original day

Booked mobile fitting service for tyres.

The engineer changed the appointment.

No notification, appointment just changed.

Had no idea until I called to find out where he was.

Shame, as the local garage are really good.

Got mobile car change at home - efficient, great comms, did it all within the hour - lovely service

I am extremely disappointed with the service I received at the Northampton kwikfit plus branch.

I booked a wheel alignment appointment three days in advance for 9:30 a.m. and arrived 15 minutes early to ensure I was on time. Despite having a confirmed appointment, I was left waiting until 11:00 a.m., and even then there were still several vehicles ahead of mine with no indication of when my car would actually be seen.

This completely defeats the purpose of booking an appointment. Customers book appointments because they expect their time to be respected. Instead, I wasted more than an hour and a half of my valuable time without receiving the service I had scheduled.

As a result of the excessive delay and lack of organisation, I eventually had no choice but to leave the branch without having my car serviced at all. I had arranged my day around this appointment, and your branch failed to provide the service despite my punctual arrival.

I have never experienced such poor organisation and mismanagement from a company of this size and reputation. If appointments cannot be honoured anywhere close to the scheduled time, customers should be informed in advance rather than being left waiting indefinitely.

My time is valuable, and this experience has been extremely frustrating and disappointing. Unfortunately, this has completely damaged my confidence in Kwik Fit, and I will not be returning to any Kwik Fit branch in the future, regardless of what work my vehicle requires.

I hope this feedback is taken seriously and that significant improvements are made to your appointment management and customer service so that other customers do not have the same experience.

Used their mobile service to replace a punctured tyre on my caravan. Service from the technician was fab, but took some time to book as needed help on phone. Would have given 5 stars if the website could cope with caravans...

Everyone I spoke to was pleasant and helpful and the tyres were fitted quickly and efficiently on my driveway. This would have been a five-star review if there hadn’t been a back office muddle over timings of the technician’s visit.

I booked my vehicle in for 08:30 specifically for a front brake pad replacement because the brake warning light was illuminated on my dashboard. When I arrived I informed the customer service staff member that the brake pads needed changing and that the warning light was on. Despite this, I was told they would carry out a “free brake check” first. Although I already knew the pads required replacement, I agreed.
I left the vehicle with the team and returned about an hour later, only to find that my car had not moved and no work or inspection had been carried out. When I asked whether the vehicle had been looked at I was told it had not been checked at all. I therefore asked for my keys back and left. The customer service staff member did say sorry, but no explanation was given.
Once home I contacted Kwik‑Fit customer service and was told the branch had booked it in as a brake check first. I explained that it shouldn’t have been, as I was very clear on the phone that the pads needed changing (can be checked if calls are recorded). They apologised and said the car brakes would have been checked and the pads ordered later that day. For a job that takes around 60 minutes, they expected to keep the car all day.
Not happy and will not use this branch again.

Your Engineer kept me up to date on the time he would arrive to change my tyre, I was able to track his progress.
He was very friendly and pleasant, changing my damaged tyre quickly and efficiently .
I could not fault the service at any point.

Kwik fit managed to make a mess of several wheel alignments following MOT works, on one of these occasions it made the car dangerous to drive due to excessive skidding which I discovered at high speed on a motorway! The car was never the same again and Kwik fit were difficult to deal with. Customer care in branch was very poor in fact they found the situation amusing, will never use them again.

Easy clear booking process, timely appointment time confirmation, accurate tracking, honest assessment by a very pleasant and helpful fitter. All good!

I took my nissan micra to kwikfit sunday as the exhaust had a hole in it the checked it over and said the middle box was rusted and had a hole in it so i booked it in for monday 27th july i took her down there at 9 am they had given me two prices in case i needed the back box replaced 1 197 2 390 anyway i got a phone call at 1.30 to tell me my car was ready omg amazing the man i saw wish i know his name was so brilliant i could not of been happier 197 i paid the man could not have been kinder she is driving like a dream getting her serviced on Thursday thank you kwikfit so much

The guy who came to change my tyres was fantastic, nothing too much trouble, explained everything he was going to do and what he did. Very happy.

I was kept informed of arrival time of kwik Fit ,When Ali arrived he did a very good job obviously an experienced tyre fitter all done with good humour & on a very hot day .will use Kwik Fit again

I would like to give a huge thank you to Kemar Smith and his colleagues at Kwik Fit Anlaby for the outstanding service they provided when changing my tyre on 23 July 2026. The team was friendly, welcoming, professional, and completed the job quickly and efficiently. Their teamwork is truly outstanding—you can tell they work together seamlessly to deliver excellent customer service. It was a great experience from start to finish, and I highly recommend the team at Kwik Fit Anlaby. Thank you all for a job well done!

Stefan (Dorchester branch manager) what a gent and a rare find. I popped in with a vw T5 due to a loose handbrake. Within minutes he had it on the ramps, inspected it and showed me the issue. Not to be put off, he resolved it for me in less than 5 minutes. Can't thank him enough and with customer care like that....I will be back....

The technician who visited was very pleasant and friendly and quick.