The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that reall... See more
Company replied
I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together.... See more
Company replied
We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more
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Company details
Written by the company
JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!
Contact info
Ingate Works, 4 Ingate Place, SW8 3NS, London, United Kingdom
- www.jojomamanbebe.co.uk
4.7
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JoJo Maman Bébé
Hello Zoe,
Thank you so much for taking your time to share your feedback! Were so happy to hear that you was happy with the service and our clothing range.
Many thanks,
JoJo.
I ordered a maternity swimsuit for a…
I ordered a maternity swimsuit for a last minute spa day. The reason I ordered this on jojo maman bebe was because they advertised next day delivery to store. The order was placed on a Tuesday item needed for the friday.
The item was delayed and didn’t arrive on the Wednesday or Thursday. Now I have no swimsuit and it’s really frustrating because if the delivery was advertised as ‘in-store delivery within 7 days’ I obviously would not have ordered one and ordered from a different company. Now it’s too late to order an alternative.
Change the wording on your website so you are not disappointing customers.
1 October 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for taking the time to share your feedback with us. We know how valuable your time is and appreciate you bringing this experience to our attention.
We are truly sorry to hear about the frustration and disappointment regarding your maternity swimsuit order, and we sincerely regret that the delay left you without an alternative for your spa day. We understand how disappointing it is when expectations for a time-sensitive order are not met and we take all feedback seriously.
We’ve reached out to you via email—if you wish to discuss this further, please respond directly to that message so our team can look into this and assist you.
Thank you for giving us the opportunity to make this right.
Best Wishes,
JoJo.
I visited the Chiswick Jojo maman…
I visited the Chiswick Jojo maman today, Nicola was so helpful in helping me choose a lovely outfit! Such beautiful clothes that they have 😊
1 October 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share this lovely feedback!
We’re so glad to hear you had a great experience at our Chiswick store. Nicola will be absolutely thrilled to know how helpful she was in finding the perfect outfit for you.
We hope you love wearing your new pieces, and we look forward to welcoming you back again soon!
Best Wishes,
JoJo.
Wonderful store at Sevenoaks with…
Wonderful store at Sevenoaks with always smiling and helpful staff. Thank you :)
18 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share this wonderful review! We are thrilled to hear that our Sevenoaks team made such a great impression on you with their warm smiles and helpful service.
Your kind words mean the world to us, and we look forward to welcoming you back to the store again soon!
Best wishes,
JoJo.
Fantastic service at the chiswick…
Fantastic service at the chiswick store. Nicola was hugely helpful with sizing and deliveries.
18 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the wonderful feedback! We're thrilled to hear that Nicola made your experience at Chiswick so seamless and helped sort out your sizing and delivery details. We'll be sure to pass along your kind words to her and the Chiswick team. Hope to see you again soon!
Best wishes,
JoJo.
Unique designs that stand out
I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that really stand out. Boys’ clothes can often be so blue and boring, so it’s refreshing to find something different. Fantastic brand!
15 August 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the wonderful feedback! Hearing that our quality holds up wash after wash—and that the colors stay just as bright as day one—means the world to us.
We completely agree that boys’ clothing shouldn't just be a sea of plain blue! Adding fun, unique designs to bright colors is at the heart of what we do, so we’re thrilled to hear your son is loving his outfits.
We truly appreciate your support.
Best Wishes,
JoJo.
Security Tag left on
The Edinburgh store just off Princess street left the security tag on. I had to take a morning to go into the Glasgow store at the West End to get it removed. Except that store don't do security tags so couldn't take it off. That store were lovely and we swapped over the outfit over for the same outfit but without the tag. Luckily i had the recipient. 3 stars as the store alarm in Edinburgh clearly doesn't work and the lack of attention from the staff in that store. It's a shame as the quality of the little outfits are lovely. But you need a rounded service. Shout out to the lovely ladies in the Glasgow West End store for helping me out.
13 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share your feedback, and for your kind words about the quality of our children's outfits!
It is certainly frustrating to deal with an extra trip and an unexpected delay when you're looking forward to an item. We are so glad to hear that the team at our Glasgow West End store was able to look after you, exchange the outfit smoothly, and get everything sorted out. We will be sure to pass along your lovely shout-out to the Glasgow ladies—they will be delighted to hear it!
Feedback like yours helps us highlight where the customer journey can be smoothed out. We appreciate you bringing your experience at the Princes Street store to our attention so it can be reviewed internally.
Thank you again for your patience and for sharing your experience with us. We hope to welcome you back again soon!
Best Wishes,
JoJo
Great experience in Sevenoaks!!!
12 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the fantastic review! We are absolutely thrilled to hear you had such a great experience at our Sevenoaks store. Your support means the world to our team, and we hope to welcome you back again very soon!
Best Wishes,
JoJo
I've given them a few chances now, and kinda my package
I've given them a few chances now, and kinda my package was left out in the rain by the courier so I had to call them twice. Just a heads up for others.
12 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the delivery of your package and the trouble of having to call twice to get it resolved.
While our delivery partners manage the final drop-off of packages, we completely understand how frustrating it is to find your order left out in the weather. Your experience is certainly not the standard we aim for, and we are sharing this feedback directly with the courier service to ensure better care is taken with future deliveries.
If any of your items were damaged by the rain, please contact our support team directly so we can resolve this for you. We deeply value your feedback.
Best Wishes,
JoJo.
Lovely Balham store and kasia was very…
Lovely Balham store and kasia was very helpful!
10 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the kind review! Comments like this truly make our day! It’s fantastic to hear you loved the Balham store. Kasia is a wonderful part of our team, and I’ll definitely share your kind words with her. Thanks for stopping by, and we look forward to welcoming you back soon!
Best Wishes,
JoJo
Couldn't be more helpful especially…
Couldn't be more helpful especially Lyn. Absolutley amazing in the sevenoaks store! She really went above and beyond, finding us the right sizes and alternatives we hadn't considered.
9 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the wonderful review! We’re thrilled to hear that Lyn made your visit to our Sevenoaks store so special. She always goes the extra mile to make sure our customers find exactly what they need, and I’ll be sure to pass your kind words along to her—she'll be delighted! We hope to see you again soon.
Best Wishes,
JoJo
Consistently poor service and quality
Consistently poor service and quality. My first experience with Jojo was when I bought muslin’s when I was pregnant. I found a needle left in the stitching. Fortunately I found it before using the cloth so my baby didn’t come to harm but still, this company’s response to the incident was very underwhelming to say the least. I decided I would never shop here again however, my third child was given a tracksuit as a gift. After he had worn it once, the stitching became undone. Jojo would not help at all without proof of purchase, despite it being a jojo brand. For my third, I was also given a gift voucher for Jojo. I had to spend £4.95 of this voucher on next day delivery (the only option) and needless to say the delivery was delayed. I am a mother of three small children and don’t have time to be writing reviews but I wanted to make other mothers aware of the poor quality they may be spending a lot of money on.
8 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for taking the time to share your feedback with us. As a mother of three, your time is extremely valuable, and we appreciate you bringing these experiences to our attention.
We are truly sorry to hear about the frustration and disappointment you’ve experienced. We sincerely regret that these situations left you feeling let down and unsupported by our customer service team.
We have sent you an email—if you wish to discuss this further to resolve these issues, please respond directly to that message so our team can assist you.
We hope to hear from you soon.
Best Wishes,
JoJo
Sevenoaks staff very friendly and helpful
Sevenoaks staff very friendly and helpful for granddad buying for granddaughter. Large range of products to see.
7 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our Sevenoaks team and that our staff could assist you in finding the perfect items for your granddaughter.
It's wonderful to know you enjoyed exploring our large range of products, and we look forward to welcoming you back again soon!
Best Wishes,
JoJo
Cobham store super friendly and…
Cobham store super friendly and helpful. The staff really wanted to help and engage.
2 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for your kind words! We’re thrilled to hear that our Cobham store team provided you with such friendly and helpful service. Our staff truly enjoys engaging with our customers and making every visit a great one. We’ll be sure to share your feedback with the team!
Team JoJo
Reply from JoJo Maman Bébé
Thank you for your kind feedback!
We are so glad to hear that you enjoyed our service and that our staff were friendly and helpful during your visit. We truly appreciate you taking the time to share your experience with us.
We look forward to seeing you again soon!
Warm regards
Team JoJo
Brilliant shop in Lymington
Brilliant shop in Lymington. Helpful & friendly staff. Reserved me wellies! Beautiful clothes.
1 September 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words!
We are thrilled to hear that you had a brilliant experience at our Lymington shop. It's wonderful to know our staff were helpful and friendly, and we're so glad we could get those wellies reserved for you.
We'll be sure to pass your lovely feedback along to the team in-store. We hope you enjoy your new purchases and look forward to welcoming you back again soon!
Warm regards
Team JoJo
wellie shopping
Today we visited the Lymington store looking for wellies for my son and the retailer couldn’t have been more helpful. Friendly, informative and great with my son - thank you and will be back soon. So nice to have this shop on our high street
28 August 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that your visit to our Lymington store was such a positive experience.
Our team takes great pride in delivering friendly, helpful service, and knowing that we made shopping for your son’s new wellies enjoyable means the world to us. Having customers like you is what makes being part of the local high street so special.
We look forward to welcoming you and your family back again soon!
Best Wishes,
JoJo
I visited the Edinburgh store earlier…
I visited the Edinburgh store earlier this week and was disappointed in the choices available. The staff, who had be seconded from other stores, were very accommodating and helpful. In comparison my local store in Perth is so much better! The store is very well stocked, clean and inviting. The staff are also very friendly. Perth store will always be my first choice!
25 August 2026
Unprompted review
Reply from JoJo Maman Bébé
We are delighted to hear such wonderful praise for our Perth team! It is fantastic to know that your local store consistently delivers a clean, well-stocked, and welcoming experience, and we will be sure to pass your kind words along to the staff there.
At the same time, we appreciate your honest comments regarding your recent visit to Edinburgh. While we are glad the team on duty was accommodating and helpful despite being seconded from other branches, we are sorry to hear that the selection fell short of your expectations. Your feedback helps us identify where we need to make improvements to bring that store up to the high standards you enjoy in Perth.
Thank you again for your loyalty, and we look forward to welcoming you back to your Perth store again soon!
Best Wishes,
JoJo
Amazing customer service!!
Amazing customer service in the Sevenoaks store! So helpful and welcoming, lovely team 🤍
27 August 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the wonderful feedback! We are thrilled to hear that you had such a welcoming experience at our Sevenoaks store.
Our team takes great pride in delivering great service, and knowing they made your visit special means the world to us. I'll be sure to pass along your kind words to the Sevenoaks team—they will be delighted to hear them!
We look forward to welcoming you back again soon.
Best Wishes,
JoJo
Always kind
Always kind, helpful and professional. !!!! The Balham shop!!!
24 August 2026
Unprompted review
Reply from JoJo Maman Bébé
That is fantastic to hear! We love hearing such positive feedback about the team at our Balham shop.
We will be sure to pass along your kind words to the Balham staff—it will make their day. Thank you so much for taking the time to share your experience with us!
Best Wishes,
JoJo
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