Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I a... See more
Company replied
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe... See more
Company replied
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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Reply from The Insurance Factory (Motor)
We're glad you had a great experience. Thank you for your positive feedback; it means a lot to us. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that your experience was quick and easy. Thank you for your positive feedback; we appreciate it. Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you! Insurance factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us. Insurance Factory.
Super easy to get a quote and to get…
Super easy to get a quote and to get everything in place a great price and Ian was fantastic and talked through everything needed
26 June 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you found it easy to get a quote and arrange everything at a great price. We appreciate your kind words about the service you received. Insurance Factory.
Always easy and efficient to deal with
Very prompt,efficient and friendly service from this company. They are always great to deal with. Thanks to Steven on the car insurance Renewal Team for his help today as I struggled with my hayfever. If only hayfever were as easy to deal with the Insurance Factory.
26 June 2025
Reply from The Insurance Factory (Motor)
We appreciate your kind words and are so glad to hear about your positive experience with our services. We are happy that our team could provide prompt, efficient, and friendly assistance. We hope your hayfever eases soon! Insurance Factory.
General feedback on insurance following disqualification
Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful.
Not judgemental at all regarding convictions and good to talk to.
Katie, Alex, Ian, and Florina, all great representatives of your company. The only reason I didn't give 5 stars is because I had hoped to get the insurance cheaper ;-)
24 June 2025
Reply from The Insurance Factory (Motor)
We appreciate your feedback and are glad the team was helpful and professional. We acknowledge your hope for a lower insurance rate. Thanks for taking the time to share your experience. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that your experience was nice and quick, with a friendly person assisting you. Thank you for your positive feedback! Insurance Factory.
Honesty well accepted.
4 June 2025
Reply from The Insurance Factory (Motor)
thank you! Insurance Factory.
Friendly helpful went through…
Friendly helpful went through everything and made sure we understood
Great customer service
3 June 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that our team was friendly and helpful, ensuring you understood everything. We appreciate your positive feedback regarding our customer service! Insurance Factory.
Reply from The Insurance Factory (Motor)
We appreciate your recommendation and are happy to hear that you had excellent service. Thank you for your positive feedback! Insurance Factory.
I just wanted to pay my renewal
I just wanted to pay my renewal.
I was kept too long in your call handling system. Employ more staff.
14 May 2025
Reply from The Insurance Factory (Motor)
We regret that your renewal payment process took longer than expected. We appreciate your feedback and will review our call handling system. Insurance Factory.
Not the best of beginnings
You didn't contact me as I had expected when Clegg Gifford passed my details over to your
20 May 2025
Reply from The Insurance Factory (Motor)
We appreciate you bringing this to our attention. We're sorry we didn't meet your expectations following the referral. We'll review our communication process. Insurance Factory.
Pet insurance is awful!
This company took over the policy we'd had for many years through Petwise who were no longer covering senior dogs over 9 years old.
They doubled the premium the first year & then doubled it again the next year. Since our dog had a history we checked & couldn't find cover elsewhere so we accepted this increase as part of him growing older.
However he then needed some teeth removing costing £1200 & although we supplied all his vets history, none of which included dental, they gave every excuse possible to not pay out.
It finally took 9 months after before they agreed to pay out & this only happened after we forwarded documents to state our legal position. We have since cancelled renewing the policy & have decided to self insure. They are a disgrace to the insurance & specifically the pet insurance industry.
5 February 2025
Unprompted review
The lady with the lovely Bristol accent…
The lady with the lovely Bristol accent was very helpful. Katie, I just remembered her name. She was very helpful. I think she sensed my lac of tec knowledge.
20 May 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that our team member was so helpful and made your experience a positive one. We appreciate you taking the time to share your feedback. Insurance Factory.
the AI voice recognition struggled with…
the AI voice recognition struggled with my Welsh accent and my wife's voice .. and she is very clear in her diction .. once we got to a real person it went well
16 May 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your experience. We understand the AI voice recognition had difficulty with your Welsh accent and your wife's voice. We'll use this feedback to improve our system. Taxi insurer.
Great service and very helpful Talked…
Great service and very helpful Talked me through about my policy Highly recommended
19 May 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that our service was helpful and informative. Thank you for your recommendation! Insurance Factory.
The person I spoke to was polite
The person I spoke to was polite, very pleasant and very patient. A pleasure to do business with.
9 May 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had a positive experience. Thank you for taking the time to share your feedback! Insurance Factory.
Great to deal with, confidence in their services
Dealing with Oliver gave me complete piece of mind that I was getting the best deal and service. His professional approach was reassuring and will definitely be dealing with them again in the future.
30 April 2025
Reply from The Insurance Factory (Motor)
We appreciate your kind words and are thrilled to hear about your positive experience with Oliver. It's wonderful to know that he provided you with the reassurance and confidence you needed throughout the process. We strive to offer exceptional service and are delighted that Oliver exceeded your expectations. Insurance factory.
with the Insurance Factory…you can't go wrong
I've been with the Insurance Factory for a few years now and I have always found them very helpful to deal with. The people who work there are pleasant and lovely to talk to, they always find me good deals, this time they got me the same car insurance cover for £80 less than last year 😀
23 April 2025
Reply from The Insurance Factory (Motor)
Thank you for your kind words. We are thrilled to hear that you have had such positive experiences with our company. We are committed to providing our customers with excellent service and competitive rates. We are happy to hear that you are satisfied with the service you received and the savings you achieved. We appreciate your continued business and look forward to serving you in the future. Insurance Factory.
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