Amazing service, helpful going through my new insurance policy. High praises to Ian who helped get everything sorted fast.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
Company replied
David ,? Was very helpful and didn’t put me under any pressure.Insuring my car was easy . Everything was explained to me and any questions that I had were answered clearly.So that I could understand.... See more
Company replied
Excellent service easy to discuss my request with your staff and felt my needs were met with professional approach! thank you Noel
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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Car lnsurance Renewal
Excellent communication from the insurance staff.Straight service from all staff. Would happily recommend them.
12 January 2026
Reply from The Insurance Factory (Motor)
We're happy to hear that you received excellent communication and service from our staff. We appreciate your recommendation and thank you for your positive feedback! insurance Factory.
Good experience.The person who dealt with my enquiry…
The person who dealt with my enquiry was very helpful and explained everything carefully.
23 December 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that the person assisting you was helpful and thorough in their explanation. We appreciate you taking the time to share your positive experience! Insurance Choice.
Excellent service easy to discuss my…
Excellent service easy to discuss my request with your staff and felt my needs were met with professional approach! thank you
Noel
10 December 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you found our service excellent and your needs were met with a professional approach. We appreciate you taking the time to share your positive experience with us. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy you had a good, clear experience. Thank you for your feedback; we appreciate it! Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that you found our communication easy and helpful. Thank you for your positive feedback! Insurance factory.
Fantastic customer service
Spoke with Katie today. Very friendly, polite & informative. A credit to your company. Well done, keep up the great work.
18 November 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be friendly, polite, and informative. We value your feedback! Insurance Factory.
Very freindly and made applying so easy
4 November 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that the application process was easy and friendly. Thank you for your positive feedback! Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you for your review! Insurance factory.
Great service and excellent staff many…
Great service and excellent staff many thanks
3 November 2025
Reply from The Insurance Factory (Motor)
We appreciate your kind words! We're glad you enjoyed your experience with our excellent staff and service. Thank you so much! Insurance Factory.
Phone answered quickly
Phone answered quickly, staff easy to talk to. Good experience all in..
16 October 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had a positive experience and that our staff was helpful. Thank you for your kind feedback; we appreciate it. Insurance Factory.
Really friendly people to talk to have…
Really friendly people to talk to have been with them for years fantastic firm
7 October 2025
Reply from The Insurance Factory (Motor)
We appreciate your long-term support and are so glad to hear that you've had such positive experiences with our team over the years. Thanks for the fantastic feedback! Insurance Factory.
Knowledgeable and efficient staff
Knowledgeable and efficient staff, like Jessica who dealt with my insurance renewal well.
7 October 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had a positive experience with our knowledgeable and efficient staff. We appreciate you mentioning the handling of your insurance renewal. Insurance Factory.
Great customer service helpful and…
Great customer service helpful and polite would definitely recommend.
2 October 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We are happy to hear our team provided helpful and polite service! Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you for your review! Insurance Factory.
Reply from The Insurance Factory (Motor)
We're glad you're happy with the person. Thanks for your feedback; we appreciate it a lot. Insurance Factory.
The lady I spoke to was very helpful
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe had the wrong number. I checked for missed calls on mobile and landline- none. The lady I spoke to confirmed that both numbers you had on record were correct, so I'm not sure which numbers you were trying (if any). Also, when called initially I had the option of giving my D.O.B. and postcode to speed things up. After 5 minutes I gave up with that too so had to wait to speak to an actual person.
8 September 2025
Reply from The Insurance Factory (Motor)
We appreciate you bringing this to our attention. We're glad the agent you spoke with was helpful. We're sorry you experienced difficulties renewing your policy online and that there was confusion regarding the contact attempts. We'll investigate the issues you encountered with both the phone system and the incorrect contact attempts to improve our service. Thanks for your feedback. Insurance Factory.
Insurance made easy and possible!
4 September 2025
Reply from The Insurance Factory (Motor)
We are happy to hear that we made insurance accessible for you. Thank you for your positive feedback; we appreciate it. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that you found our team polite and helpful. Thank you for your positive feedback; we appreciate it! Insurance Factory.
Mr Quinn was awesome in his assistance…
Mr Quinn was awesome in his assistance and explanations
29 August 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback. Insurance Factory.
A great reliable company that is…
A great reliable company that is reputable and trustworthy to work with you on your insurance requirements. Helpful and professional service providers.
1 August 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our services helpful and professional, and that you consider us reputable and trustworthy. Insurance factory.
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