Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful. Not judgemental at all regarding convictions and good to talk... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I a... See more
Company replied
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe... See more
Company replied
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.5
Excellent
4K reviews
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Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you found our service excellent and professional, and that we were able to provide you with a quote significantly lower than your renewal. It's always our goal to offer the best value to our customers.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you for your review. We're glad to hear you might be having a better experience than expected.
If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Very helpful with changes required
Very helpful with changes required. Good explanation provided.
12 May 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind feedback. We're glad to hear that you found our assistance helpful and the explanations clear.
If you have any questions regarding your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words! We're delighted to hear you enjoyed our great prices and friendly staff.
If you need any further assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you for review. We are happy to hear that your renewal by phone was completed satisfactorily.
If you have any further questions or need assistance with anything else, please don't hesitate to get in touch. We're here to help!
Kind regards,
Michelle @ Insurance Factory
Jason was really good when he called me…
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options.
I wish all insurance companies had a Jason. A credit to his company.
29 April 2026
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Jason provided you with such efficient and friendly service during your car insurance renewal. We agree—Jason truly is a credit to Insurance Factory.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help.
Kind regards,
Chris @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and found our team both professional and friendly.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Insurance Factory
great service
17 April 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind words! We're delighted to hear you had a great experience with Insurance Factory. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Everyone I had dealings with were well…
Everyone I had dealings with were well informed.
28 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind feedback. We're delighted to hear that everyone you dealt with was well informed. We strive to provide excellent service and knowledgeable support to all our customers.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Very happy with The Insurance Factory
Very happy with The Insurance Factory, good price and easy to deal with.
24 April 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind words and positive feedback. We're delighted to hear you found our service easy to deal with and that you are happy with the price. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ The Insurance Factory
Very helpful and pleasant experience.
23 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you had a very helpful and pleasant experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words and for being a loyal customer with us for so many years. We truly appreciate your recommendation.
If there is ever anything we can do to assist you further, please don’t hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you had a great experience with our staff. Your feedback means a lot to us and motivates our team to continue providing excellent service.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Brilliant service very helpful and very…
Brilliant service very helpful and very easy to change my car insurance over
10 April 2026
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our service helpful and the process of changing your car insurance easy. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Great professional lady
10 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. I’m delighted to hear that you found the service professional and helpful.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help.
Kind regards,
Michelle @ Insurance Factory
All simple and grest effort afforded by…
All simple and grest effort afforded by possibly mike to accommodate all needs
31 March 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind words and positive feedback. We're delighted to hear that Mike provided excellent service and was able to accommodate all your needs. Your satisfaction is very important to us.
If there is anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Chris @ Insurance Factory
Very understanding & helpful agents
Very understanding & helpful agents.
Polite and they returns calls & emails.
Easy to get hold of when you need to speak to them!
4 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words and positive feedback.
We're delighted to hear that our agents were understanding, helpful, and easy to get hold of when you needed assistance. We strive to provide excellent service, and it's wonderful to know we met your expectations.
If you need any further help, please don't hesitate to reach out.
Kind regards
Chelsea @ Insurance Factory
Stephen was exceptionally helpful and…
Stephen was exceptionally helpful and very knowledgeable. I enjoyed doing business with him and he is a great representative for your company.
1 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for taking the time to share your positive experience. We're delighted to hear that Stephen was exceptionally helpful and knowledgeable, and that you enjoyed doing business with him. He is indeed a valued member of our team and your kind words will be shared with him.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you found our service great and friendly. If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We’re delighted to hear that you found our service professional, polite, and to the point. If there’s anything else we can assist you with regarding your policy, please don’t hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
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