Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more
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8 Piries Place, RH12 1EH, Horsham, United Kingdom

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Amir was very friendly and helpful. I’m from Australia and we don’t get service like that at home!
Well I opened a live chat with Will the agent as my account was still stating that it was suspended and Will had it removed within minutes. I can't fault the whole company's customer service, billing and reconnection team from start to finish they have all been very polite, very friendly, very helpful and give me a time everything would be up and running again and I would definitely recommend them

Reply from Home Telecom
Daniel was extremely helpful and supportive throughout the process. He made setting up everything really easy and was always happy to help. Really appreciate his excellent service!

Reply from Home Telecom
I spoke to Amir and he was very informative and was easy to hold a conversation with. He made me feel more relaxed about moving into my new home by giving me information on the cheapest service providers to join. I had an amazing experience and would recommend to everyone else

Reply from Home Telecom
Corey’s customer service was absolutely first class. It’s evident that he really cares about providing the best, most cost effective deal for customers and he was very pleasant and a a pleasure to speak to. Thanks for a great experience Corey!

Reply from Home Telecom
I had Will helping me to resolve my issue. Thanks again Will

Reply from Home Telecom
I had a really positive experience with Diego, who helped me with both my broadband and electricity. He was friendly, professional and really easy to talk to. He took the time to understand what I needed and recommended the packages that best suited me, rather than just trying to sell me something.
I really appreciated how helpful and knowledgeable he was throughout the process. I’d definitely recommend Diego to anyone looking for help with their broadband and energy services. Great customer service! ⭐⭐⭐⭐⭐

Reply from Home Telecom
Amir was very friendly, he spoke clearly and helped with all my queries regarding electricity tariffs, funny also.

Reply from Home Telecom
Allow third party providers using there service to harass customers. Service is as advertised.
Really happy with the service from Goodlord. I was contacted by Corey while sorting out my house move, and he was really helpful from start to finish. He took the time to explain everything clearly and managed to get me a really good deal on my energy.
Corey was friendly, professional and made the whole process really easy. Would definitely recommend Goodlord, especially if you’re moving house and want someone to help take the hassle out of sorting your utilities.

Reply from Home Telecom
Good to deal with, remains to be seen how good they will be long term.

Reply from Home Telecom
Had a lovely chat with Kebbis , he was supremely helpful and reallly kind and patient in explaining the energy usage and everything there in with the move . Highly recommmend speaking with him for any queries .

Reply from Home Telecom
Kebbis was efficient, friendly and extremely polite. Hope to speak with him again.

Reply from Home Telecom

Reply from Home Telecom
Corey was very helpful when helping me set up broadband. His colleague was also very helpful over another phone call. Overall they were a brilliant team to support me.

Reply from Home Telecom
My experience with Corey during our conversation was conscise, polite and respectful. He explained to me very well.

Reply from Home Telecom
Guy was very helpful and useful and helped me to find the cheapest and best deal, thank you very much

Reply from Home Telecom
Valentin Valeanu was very helpful. Thank you for your assistance 😊.

Reply from Home Telecom
Will was efficient and clear communicator. Job well done.

Reply from Home Telecom
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