Home Telecom Reviews 

Jordan was extremely helpful and friendly. Would highly recommend

Ben was very attentive and helped me set up my WiFi and electricity and it was a very smooth process.

Lovely, easy and efficient experience today, sorted all of my bills in no time! Shout out to Jordan who assisted me, super lovely and helpful chap :)

Corey was really helpful in setting up the energy and internet when I moved in to new property

Amir was great, very helpful and knowledgeable.

The customer service advisor was very professional and direct. They explained all the details in an easily understandable way.

Matt Turner was friendly and helpful when I was trying to cancel my wifi, making the whole thing uncharacteristically streamline for a wifi cancellation.

Very personable customer service from Harry. Attentive, understanding and able to clarify any points I raised.

'Speedy service is what we want!' absolutely smashed it mate, bish bash bosh! fastest broadband setup in history. lol cheers cory

Corey was really helpful and friendly on the phone!

Friendly, professional, and extremely helpful

I lost my broadband service for a week. Its now back up but with less than 0.50 MBps. I am told the only way to fix this is to switch to Digital. However, I am also told that the old system is not yet fully redundant. Therefore there should be no reason why my service cannot be fixed to the level that it should be at. If the old system was about to be made redundant the company failed to inform me. The earliest that the company can book a date for me to switch to Digital is 19 days away. I am told that I will be charged for this switch even though I did not ask for it and even though I have been a customer since the company took over from the Bulldog Service/ Pipex some 14 years ago. Home Telecom's customer service is appalling and clearly they think very little of their loyal customers.

Panna was an amazing help for me and super friendly - got the issue sorted so quickly for me! Thank you for your help

Spoke with Rinade to help set up my broadband and electricity, he was very helpful and thorough. Would highly recommend.
Thanks

Diego was really helpful and patient getting me set up with a gas supplier. Appreciate the help!

Good description of digital service offered and answered questions.
Long hold time on phone call

Mia was brilliant. She explained everything to me very clearly, I felt like I've known her for years. Very good service and very good employee. Thank you Mia!

I did used the live chat and spoken to Will and he helps me so fast with my problem with Internet connections. He quickly respond my inquiries. I was worried not to fix quickly as my children needed but thanks for the quick response and it solved my problems.

Amir was very helpful and explained the services well and clearly, and when the time comes this will save a lot of stress.