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Home Telecom Reviews 

20,024
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,995 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through utility setups. Customers highlight the clear communication, friendly attitude, and smooth process provided by the team during relocations. Reviewers note that the overall service quality makes managing energy and broadband accounts easy for first-time movers. However, some people mentioned experiencing frustrating communication gaps and unhelpful customer service responses during unexpected technical problems. A few other people also felt that sudden service suspensions, poor communication, and long waiting times made resolving issues difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that calls are answered quickly and... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional support when setting up... See more

User experience

Consumers find user experience to be very positive, highlighting smooth and straightforward processes with... See more

Customer communications

People report ambiguous experiences with contact. Some consumers expressed concerns when the business... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more

Company replied

Rated 5 out of 5 stars

Jade was incredibly helpful in setting up all the utilities for my new home. I was worried it would be complicated since I’d never done it before, but she made the whole process smooth and straightfor... See more

Company replied

Rated 5 out of 5 stars

Diego was extremely patient and helpful throughout the call. He took the time to answer all my questions clearly and made sure I understood my options and what was best for my new home energy and gas... See more

Company replied

Rated 5 out of 5 stars

I had a very helpful and informative chat with Mia McGowne from the Home Telecom team who gave me good advice on different utility options which has made things a lot easier for me and stress free. Sh... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

About Home Telecom

Written by the company

Sky TV Offer

Written by the company

Flexible Sky TV offers exclusively through Home Telecom
Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.

Flexible contracts guaranteed!

From 30 day rolling to 18 months, we've got the perfect contract for you

As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.

Contact info

Promotion box for Home Telecom

Switch to us today!

Superfast WiFi & Unbeatable Reliability

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,024)

4,974 reviews in the last 12 months

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Rated 5 out of 5 stars

Amir went through everything I needed…

Amir went through everything I needed to know and didn’t make me feel silly for all my little questions. 10/10 experience.

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Diego was so helpful and explained…

Diego was so helpful and explained everything in details for me
He is so patient and kind

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Mathew sorted us out a great deal

Mathew sorted us out a great deal. I can honestly recommend this company and defo ask for Mathew.
From Tracy and Russell

17 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Jordan was very helpful and friendly

Jordan was very helpful and friendly, setting my energy up quickly and hassle-free. Everything was sorted and Jordan went over everything very efficiently.

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Easy and quick

Daniel was very helpful and easy to organise things with. Thank you!

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir was extremely helpful and guiding…

Amir was extremely helpful and guiding through the entire process. Couldn't recommend him more for this process

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Corey was brilliant

Corey was brilliant

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

As the person I spoke to in the phone…

As the person I spoke to in the phone the morning helped me a lot and a appreticed it as well I got all the help I wanted getting sorted with my internet threw these thx you home Telecom

19 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Ali solved problem quickly..

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Daniel was excellent

Daniel was excellent. Very informative and professional. Thank you

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Spoke to Ben who was incredibly helpful…

Spoke to Ben who was incredibly helpful and made things easy to understand!

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Great service

Mia was very helpful with the setup of our new house. The friendliness I experienced over the phone was exceptional and made the process so much easier. Thank you for your great work

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amazing customer service

The lady on the phone was very helpful. Panna took us through every step helping us along the way and answering any questions. We were struggling with our WiFi connection but she sorted it out within minutes. She made sure we knew what to do and how to get things moving again. Give this woman a pay rise for her patience and understanding!

19 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Open With Caution

Guy - top man very friendly and patient 5/5

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Ben was very helpful and set it all up…

Ben was very helpful and set it all up for me simple fast and very professional would recommend to anyone thanks Ben

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Excellent communication and patience.

Excellent communication and patience.
Took time to explain what each energy company brings to the table.
Thank you Mr Daves.

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Professional

Professional

17 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

James brown helped me sorting out my…

James brown helped me sorting out my WiFi for the moving

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Very helpful

Spoke to Guy, he helped me sort out my utilities after moving. Great help.

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I spoke to a lovely rep

I spoke to a lovely rep! His name was Amir and he was very helpful, was very patient while i fiddled with my technology, and helped me figure out the best deals!

18 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

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