They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more
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All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more
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Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from hmv (UK)
Hi Jason
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything was quick and easy from…
Everything was quick and easy from ordering on the website to the collection in store
27 June 2026
Reply from hmv (UK)
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hello mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I still haven't received the items…
I still haven't received the items thanks to the incompetent royal mail, they've been lying about delivery updates since yesterday afternoon. Clearly nobody is in our area so why lie! Every time you order something online only to find out they are the courier you're heart sinks. Utterly garrented rubbish service!
27 June 2026
Reply from hmv (UK)
Hi Jacob,
Thank you for your email.
We can see that your order was dispatched on 26/06/2026 and was delivered successfully on 30/06/2026.
Whilst we are unable to see the reason for the unsuccessful delivery attempt on 29/06/2026, we can see that this was rectified the following day and your order arrived within the expected 5 working day delivery timeframe.
We are glad that your item has now arrived and hope you enjoy your purchase.
Delivery of CD's the next day.
30 June 2026
Reply from hmv (UK)
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Mr&Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
VERY efficient
VERY efficient
Online check out process a bit clunky , so a 4 instead of 5
27 June 2026
Reply from hmv (UK)
Hi steven
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK)
Hi Lincoln
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent product good delivery.
30 June 2026
Reply from hmv (UK)
Hello C.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
THE WOKING HMV STAFF WERE VERY FRIENDLY…
THE WOKING HMV STAFF WERE VERY FRIENDLY AND EFFICIENT AND MY ORDER ARRIVED SAFELY AND QUICKLY. THE PACKAGING WAS GOOD QUALITY AND THE PRODUCTS WERE IN PERFECT CONDITION. GOOD PRICES TOO, SO ALWAYS HAPPY TO SHOP WITH HMV.
30 June 2026
Reply from hmv (UK)
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi glyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Email Address Change
When I ordered a vinyl in store for home delivery the email address was put down wrongly, when I phoned to ask about it, they took no time at all in changing it to the correct email address and the woman on the phone was extremely helpful in doing so and I got my shipping details sent straight to the correct email address soon after I finished the phone call.
27 June 2026
Reply from hmv (UK)
Hi Kodi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
In store ordering was fast and easy and…
In store ordering was fast and easy and efficient. Order arrived within a few days ready for in-store collection. Fast pick-up and order was securely packaged.
29 June 2026
Reply from hmv (UK)
Hi Satisfied
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Problem free ordering and delivery.
28 June 2026
Reply from hmv (UK)
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast turnaround of order
The order of 4 DVD box sets was on it's way within half a day of being placed and very securely packaged. A great service as usual.
30 June 2026
Reply from hmv (UK)
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Totally Useless I have a warped un…
Totally Useless I have a warped un usable Record and your service is appalling .
I require a replacement not an On Line Night mare .
Where in heavens name is the service here .
30 June 2026
Reply from hmv (UK)
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived good details re delivery
27 June 2026
Reply from hmv (UK)
Hello Consumer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Exclusive release signed by the Artist
Exclusive release signed by the Artist. Bought online and picked up in store for free postage. Delivered to store for release date. In store staff friendly and helpful as always.
26 June 2026
Reply from hmv (UK)
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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