hmv (UK)Reviews 

152,000
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31,382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, with many items arriving quickly and often before or on the release date. The products are frequently noted for being well-packaged, arriving in excellent condition, and matching online descriptions. The ordering process is generally described as easy and straightforward, with a good selection of products available. However, some people mentioned issues with delivery times being slower than expected, even for paid services, or items being dispatched later than anticipated. There were also occasional concerns about packaging being damaged during delivery, leading to broken cases or worn items. A few other people also felt that the staff sometimes made errors with orders or were not always aware of customer presence for collections.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Product

People report positive experiences with product, often finding items as expected from online photos and... See more

Order

Users describe positive interactions with order, highlighting the ease of making online orders and the smooth... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, swift, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more

Company replied

Rated 5 out of 5 stars

Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more

Company replied

Rated 5 out of 5 stars

All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more

Company replied

Rated 5 out of 5 stars

Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

152K reviews

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4.6

All reviews

(152,000)

29,647 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The business

Easy to find what I wanted on the website, good price too,10 out of 10 .

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Jason

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Considerate and competitively priced

Considerate and competitively priced. Recommended

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi John

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Everything was quick and easy from…

Everything was quick and easy from ordering on the website to the collection in store

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Louise

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Prompt service and delivery

Prompt service and delivery, good value for money

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello mark

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 1 out of 5 stars

I still haven't received the items…

I still haven't received the items thanks to the incompetent royal mail, they've been lying about delivery updates since yesterday afternoon. Clearly nobody is in our area so why lie! Every time you order something online only to find out they are the courier you're heart sinks. Utterly garrented rubbish service!

27 June 2026
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Reply from hmv (UK)

Hi Jacob,

Thank you for your email. 

We can see that your order was dispatched on 26/06/2026 and was delivered successfully on 30/06/2026. 

Whilst we are unable to see the reason for the unsuccessful delivery attempt on 29/06/2026, we can see that this was rectified the following day and your order arrived within the expected 5 working day delivery timeframe. 

We are glad that your item has now arrived and hope you enjoy your purchase.

Rated 5 out of 5 stars

On time

On time, just what we wanted

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mr&Mrs

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 4 out of 5 stars

VERY efficient

VERY efficient
Online check out process a bit clunky , so a 4 instead of 5

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi steven

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

speed of delivery

speed of delivery

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Lincoln

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

THE WOKING HMV STAFF WERE VERY FRIENDLY…

THE WOKING HMV STAFF WERE VERY FRIENDLY AND EFFICIENT AND MY ORDER ARRIVED SAFELY AND QUICKLY. THE PACKAGING WAS GOOD QUALITY AND THE PRODUCTS WERE IN PERFECT CONDITION. GOOD PRICES TOO, SO ALWAYS HAPPY TO SHOP WITH HMV.

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mr

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service, quick delivery.

Lovely shop and staff.

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi glyn

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Email Address Change

When I ordered a vinyl in store for home delivery the email address was put down wrongly, when I phoned to ask about it, they took no time at all in changing it to the correct email address and the woman on the phone was extremely helpful in doing so and I got my shipping details sent straight to the correct email address soon after I finished the phone call.

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Kodi

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great service

Great service

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Peter

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

In store ordering was fast and easy and…

In store ordering was fast and easy and efficient. Order arrived within a few days ready for in-store collection. Fast pick-up and order was securely packaged.

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Satisfied

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast turnaround of order

The order of 4 DVD box sets was on it's way within half a day of being placed and very securely packaged. A great service as usual.

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello customer

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Totally Useless I have a warped un…

Totally Useless I have a warped un usable Record and your service is appalling .
I require a replacement not an On Line Night mare .
Where in heavens name is the service here .

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi John, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Exclusive release signed by the Artist

Exclusive release signed by the Artist. Bought online and picked up in store for free postage. Delivered to store for release date. In store staff friendly and helpful as always.

26 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Andrew

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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