They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more
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Review summary
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Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more
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All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more
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Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from hmv (UK)
Hi Gary
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Got what I ordered two days late.
26 June 2026
Reply from hmv (UK)
Hello Sid
Thanks for taking the time to leave us a 4-star review!
We are sorry to hear that your order did not reach you in time for its intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date, and for this, we offer our apologies.
We hope to earn that last star from you soon.
Many Thanks,
hmv
Reply from hmv (UK)
Hi Julie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very happy with my pre-order…
Very happy with my pre-order experience. The item arrived on the day of release (I anticipated it would be dispatched that day) so it was a pleasant surprise.
20 June 2026
Reply from hmv (UK)
Hi Kendal,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Bex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I had a notification saying deliverd …
I had a notification saying deliverd to the post office on friday after i had redirected my parcel to my home adress.I contacted a friend who works in the post office who told me it had not arived.i am currently unsure on the whereabouts of my parcel
28 June 2026
Reply from hmv (UK)
Hi Lucy.
We are sorry to hear that you have not received your parcel. As you you have manually amended the address with the courier, we would advise contacting the courier in the first instance to ascertain if they can advise on the parcel's whereabouts. Please contact our Help Centre, if the courier cannot assist and we'll be happy to advise. Thanks again for your feedback and I hope the parcel is recovered.
Reply from hmv (UK)
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
good service except for missing perfume
the service was good but there was no perfume with the purchase although the website said it would
28 June 2026
Reply from hmv (UK)
Hi Mrs Attwood,
Thanks for taking the time to leave us a review.
We're sorry to hear of the confusion regarding what was included with your purchase. The title of the album you purchased was Taylor Swift's The Life of a Showgirl: Sweat and Vanilla Perfume, but this doesn't include any actual perfume I'm afraid. It does have some great extras though like collectible front and back cover art and a double-sided poster, which we hope you're enjoying!
DVD arrived promptly and well packaged.
28 June 2026
Reply from hmv (UK)
Hi Dolina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Prompt Service
Pre-ordered 3 versions of an album and it arrived first thing on the day of release! You can always rely on them to send things well packaged and promptly.
28 June 2026
Reply from hmv (UK)
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Email from DPD stating it tried to…
Email from DPD stating it tried to deliver but nobody was in. 2pm at a Glasgow HMV store!
28 June 2026
Reply from hmv (UK)
Hi Annabelle
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Good service quick delivery and good…
Good service quick delivery and good quality and seeing as it was a vinyl well packed loved it❤️
28 June 2026
Reply from hmv (UK)
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
availability of product
availability of product, easy ordering process, timely safe delivery
27 June 2026
Reply from hmv (UK)
Hi Mari
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Glenn
Thank you for leaving a review! We pride ourselves on offering our customers the best experience and we hope the issue mentioned previously has now been resolved. If you need any further assistance please feel free to contact us at support.hmv.com.
Vinyl order
Ordered 6 vinyl albums. Easy to order, emailed to confirm order,emailed to confirm dispatch. Arrived when they said they would. They were packaged securely and all albums received were in perfect condition. Really pleased.
22 June 2026
Unprompted review
Reply from hmv (UK)
Hello Steve
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Elsa pulled 🔥from Lorcana winter spell
Quick delivery, easy and hassle free.
Ordered some Disney Lorcana and opened the packs and pull 1 of the 2 cards I wanted so very happy 🔥
25 June 2026
Reply from hmv (UK)
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I never have any problems with HMV
I never have any problems with HMV , they always have what I'm looking for . They deliver a Great service 👏 and always have .
28 June 2026
Reply from hmv (UK)
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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