They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more
Company replied
All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more
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Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
30 June 2026
Reply from hmv (UK)
Hi teddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK)
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service!
27 June 2026
Reply from hmv (UK)
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
delivered quickly
30 June 2026
Reply from hmv (UK)
Hello Mike
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK)
Hello Philip
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was served quickly and politely by…
I was served quickly and politely by the assistant. I was kept informed of the status of my order.
30 June 2026
Reply from hmv (UK)
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always on time
Always on time , always packaged perfectly , always arrives in exceptional condition
30 June 2026
Reply from hmv (UK)
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Terence
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The system made it easy to arrange…
The system made it easy to arrange delivery of the merchandise to the local HMV store. Convenient to then pick it up from there. Simple.
11 June 2026
Reply from hmv (UK)
Hello Colin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hello olivia
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The kings lynn team was great
The kings lynn team was great. The order was quick and reliable.
29 June 2026
Reply from hmv (UK)
Hi david
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The sales staff was very helpful
The sales staff was very helpful. I couldn't find the box set I needed he, was serving someone else so he help us both same time.
Ordering the item and having it posted out for me was fine, I shall be back sometime in July to order another box set if the Bath shop doesn't have it in. I have only purchased from HMV .
28 June 2026
Reply from hmv (UK)
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always happy dealing with H M V
Always happy dealing with H M V, orders always arrive with good protective Packaging and free shipping on orders over £20.00.
29 June 2026
Reply from hmv (UK)
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good
Good price, on time delivery, good packaging, friendly and efficient staff.
All good!
29 June 2026
Reply from hmv (UK)
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Always a pleasure to shop there.
29 June 2026
Reply from hmv (UK)
Hi Gordon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Couldn’t find the album we were after…
Couldn’t find the album we were after asked a very polite assistant for his help they hadn’t got it in stock so he ordered it for me and it arrived very quickly
26 June 2026
Reply from hmv (UK)
Hi Jon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Impressive service
Very quick delivery of the ordered item, and, more importantly, it arrived via Royal Mail on the day HMV said. Easy purchase too on the website.
29 June 2026
Reply from hmv (UK)
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived on time and not damaged.
26 June 2026
Reply from hmv (UK)
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and professional
Easy to order. Had what I wanted in stock. Notification of purchase and all emails, communication was easy and simple. Order tracking from store to home .simple as pie.😊
29 June 2026
Reply from hmv (UK)
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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