hmv (UK) Reviews 151,959

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31,382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, with many items arriving quickly and often before or on the release date. The products are frequently noted for being well-packaged, arriving in excellent condition, and matching online descriptions. The ordering process is generally described as easy and straightforward, with a good selection of products available. However, some people mentioned issues with delivery times being slower than expected, even for paid services, or items being dispatched later than anticipated. There were also occasional concerns about packaging being damaged during delivery, leading to broken cases or worn items. A few other people also felt that the staff sometimes made errors with orders or were not always aware of customer presence for collections.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Product

People report positive experiences with product, often finding items as expected from online photos and... See more

Order

Users describe positive interactions with order, highlighting the ease of making online orders and the smooth... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, swift, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more

Company replied

Rated 5 out of 5 stars

Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more

Company replied

Rated 5 out of 5 stars

All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more

Company replied

Rated 5 out of 5 stars

Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

152K reviews

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Asks customers to review

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4.6

All reviews

(151,959)

29,581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff where super helpful and the…

The staff where super helpful and the items where delivered quickly and in perfect condition

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi teddie

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Excellent

Excellent service

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Paul

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fantastic service!

27 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Chris

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

delivered quickly

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Mike

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

I was served quickly and politely by…

I was served quickly and politely by the assistant. I was kept informed of the status of my order.

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mr

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Always on time

Always on time , always packaged perfectly , always arrives in exceptional condition

30 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Andrew

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great prices

There are bargains to be had across a great range of titles

22 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi James

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The system made it easy to arrange…

The system made it easy to arrange delivery of the merchandise to the local HMV store. Convenient to then pick it up from there. Simple.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Colin

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 4 out of 5 stars

i love my cds!!

i love my cds!!! just one tip: more kpop albums

17 April 2026
Unprompted review
hmv (UK) logo

Reply from hmv (UK)

Hello olivia

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

The kings lynn team was great

The kings lynn team was great. The order was quick and reliable.

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi david

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The sales staff was very helpful

The sales staff was very helpful. I couldn't find the box set I needed he, was serving someone else so he help us both same time.
Ordering the item and having it posted out for me was fine, I shall be back sometime in July to order another box set if the Bath shop doesn't have it in. I have only purchased from HMV .

28 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Always happy dealing with H M V

Always happy dealing with H M V, orders always arrive with good protective Packaging and free shipping on orders over £20.00.

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Graham

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

All good

Good price, on time delivery, good packaging, friendly and efficient staff.
All good!

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Michael

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff. Always a pleasure to shop there.

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Gordon

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Couldn’t find the album we were after…

Couldn’t find the album we were after asked a very polite assistant for his help they hadn’t got it in stock so he ordered it for me and it arrived very quickly

26 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Jon

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Impressive service

Very quick delivery of the ordered item, and, more importantly, it arrived via Royal Mail on the day HMV said. Easy purchase too on the website.

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Quick and professional

Easy to order. Had what I wanted in stock. Notification of purchase and all emails, communication was easy and simple. Order tracking from store to home .simple as pie.😊

29 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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