Halfords Mobile Expert Reviews 

22,133
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,248 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, polite, and extremely helpful during convenient mobile home appointments. People consistently mention that the pricing is very reasonable and that scheduling appointments online is quick and simple. Many consumers emphasize that the overall service is efficient, saving them considerable time and hassle. Some reviewers were not happy with technical installation issues or instances where technicians were unable to complete the requested work. A few consumers also noted encountering unexpected mechanical challenges or post-service vehicle complications that required additional attention. These occasional setbacks show areas where experiences occasionally fell short of expectations despite the generally positive feedback.

What people talk about most

Service

Customers had positive experiences with service, noting that the online booking process was quick and easy.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Booking process

Clients share ambiguous opinions on booking process, reflecting both satisfaction and frustration. Many... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While some consumers... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates for products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got dash cam fitted with them. All service was fine overall, just the wiring it self could be better and the wires not hanging around. The person was nice and friendly.

Rated 5 out of 5 stars

Booking was very easy and the price was less than I had imagined it would be. The technician was on time, professional, friendly and very clear in his explanations of the problem, the solution and the... See more

Rated 5 out of 5 stars

Nearly booked on line, but had something I wanted to check, so I rang their mobile tyre fitting number. I spoke to someone who was very helpful, answered my question and then offered to put the tyre... See more

Rated 5 out of 5 stars

I had a blowout on Sunday evening and managed to limp home. That evening I was able to book Halfords to come out on Tuesday to visit me at home and replace my wrecked tyre. Their price was (in compari... See more


Company details

  1. Tire Shop
  2. Auto Air Conditioning Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Car Service

About Halfords Mobile Expert

Written by the company

Halfords Mobile Expert is the efficient and convenient way to stay on the move. We cover 80% of the UK and our fully trained technicians can come to you at home or work, offering fitting on tyres, batteries, dash cams, tow bars and more. Head over to our website to view our full range of efficient mobile services.

We’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.

You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free or upgrade to premium membership and instantly gain access to exclusive offers and discounts.

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(22,133)

1,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service , very professional and knowledgeable with a super courteous manner

Also great price that NOBODY else could get near to matching.

Will have ALL my business in future

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Wheel trim fell off car as soon as we…

Wheel trim fell off car as soon as we started driving following new tyres being fitted. Had to call out a a garage as the steering wheel was shaking as we went faster than 50mph. Wheels were totally out of balance

27 June 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

I am sorry to hear that the wheel trim fell off and the wheels were not balanced. I have passed your feedback on to the management team to help improve our services. I am sorry for the inconvenience caused.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

Very easy and convenient way of fixing car issues

Booking was very easy and the price was less than I had imagined it would be. The technician was on time, professional, friendly and very clear in his explanations of the problem, the solution and the work that he needed to do. I know nothing about cars and he was very good at explaining without being patronising. I will certainly use Halfords again based on this experience.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

So easy to get tyres sorted!

Having wasted too many minutes trying to sort this with other tyre websites...

...Halfords was a very simple process to find the best tyres for the job at a competitive price, book the mobile fitter, and get the job done with minimal hassle - the fitter was punctual, well presented, polite and competent.

Well done Halfords, i'll be using you again and recommending your services!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Experience

I did not have a good experience with Halfords' tyre fitting service. I asked if they could swap the front and rear wheels, but they refused, even though it would only take around five minutes. I've never been turned down for this at any other tyre fitting service, and many garages do it free of charge as a courtesy. As a customer, I expect this level of convenience and service. Unfortunately, because of this experience, I won't be using Halfords again and will be taking my car to a garage that offers this service without any hassle.

6 July 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

Thank you for leaving a review. I am sorry to hear about the issues you have faced with our services. Unfortunately, we cannot rotate tyres without this being booked, due to our allocated time slots for each appointment. I have noted your feedback and passed it on to the relevant people. I am sorry for the inconvenience caused.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

I had a great experience with my tyre…

I had a great experience with my tyre change. The technician was very polite, friendly, and completed the job quickly. He was also really informative and pointed out that another tyre would need replacing soon, which I wasn't aware of. Thanks to his advice, I'll be ordering a replacement this weekend. Excellent service all round!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Slightly more expensive. BUT the convenience more than outways that. No hanging around. Allowed me to get on with other things and just get back for the agreed time. Will definitely book again.

4 July 2026
Unprompted review
Rated 4 out of 5 stars

An efficient auto engineer

An efficient auto engineer, but he was given a 2 man job so I had to assist. This should have been picked up by the office when the booking was made and installation advice given to the engineer before attending. It was not possible to complete the job in the 1 hour time slot and took almost 2 hours.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst customer experiences I…

One of the worst customer experiences I have ever had.
I purchased car tyres through Halfords' website. I had actually found the same tyres cheaper on Blackcircles, but I decided to pay extra because Halfords offered mobile fitting. That turned out to be a huge mistake.

A friend warned me beforehand that they often fail to turn up for Sunday appointments and that the excuse is always, "The mechanic has called in sick." I thought surely that couldn't be true.
It was.
The first red flag was a text message claiming they had tried to contact me but that I was unavailable. That was completely untrue. I called them immediately, navigated through an endless maze of automated options, only to be told that the mechanic had "called in sick."
What a surprise.
I asked the operator how I could make a formal complaint. She told me they would send me an email explaining the situation. That email never arrived.
This is a completely unacceptable and deeply frustrating experience. I have wasted two days waiting around, and now I have to take time off work and leave my car unused for several more days because of their failure to deliver the service I paid for.
The whole experience feels misleading, disorganised, and completely disrespectful of customers' time. If you can't provide the service you advertise, don't take people's money and leave them stranded.
Without question, this is one of the worst customer experiences I have ever had.
I will never buy anything from Halfords again—not even a single bolt.

5 July 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

Thank you for leaving a review. I am sorry to hear about the issues you have faced with your appointment being unable to be attended due to a technician's sickness. I have passed your review on to the management team to ensure our services are improved.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

Easy to recommend

The tyre fitter arrived on time and was pleasant and hard working.The booking process was easy,the pricing was good,the reminders were useful and tracking on the day was accurate.Excellent service which we'll use again in a couple of weeks for our 2nd car.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Owen was very professional and friendly. He explained timescale precisely and reported back when the work was completed (4 new tyres fitted). Whole job only took 40 mins. Would not hesitate to recommend. Thank you

2 July 2026
Unprompted review

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