Halfords Autocentres Reviews 

Crewe Autocentres, Excellent customer service from Halfords. The response was always quick, and the staff guided me through the whole process, explaining everything clearly and making it easy to understand. Fantastic service from start to finish, and a huge thank you to Mike for making the experience so easy.

Halfords in Fenton, Stoke on Trent were outstanding in both advice and service provided, as always.
Thanks to Josh and all the team!

National auto centre Christchurch Given a one star as can't given zero
Rude unhelpful member of staff

Ask if they could refit wheel back to original position asi t had been moved due to odd tyres on vehicle BLANK GOT TOLD NO!!! even ordered to pay. STILL NO (to be clear brought 3 tyres mid range)

WHICH AS NOW LEFT VEHICLE WITH ODD TYRES PATTERN ON FRONT AXLE

DO NOT USE THERE ARE BETTER TYRE VAYS IN THE AREA LESSON LEARNED

Reply to Halfords you don't expect to have to take your vehicle to Kwik fit after it's been to a Halfords auto centre to get sorted

Just very good service and the staff were very good

Had to get two new tires fitted in an emergency and the guys were super friendly and helpful.

Easy to book, work completed quickly and on time. Staff really friendly and helpful. Discounted MOT due to motoring club membership is a bonus.

Professional service delivery, timely and friendly staff team. Will recommend

Took advantage of the free MOT, but when my car failed they tried to oversell parts and labour to the tune of £1400 for work that was only advisory. They said I wasn't allowed to drive my car (which was not true) and they were extremely reluctant to let me collect my car and take it to another garage

Went to Weymouth auto centre for a repair to window washer reservoir.
WELL! The guys down there have restored my faith in human nature.
GREAT GUYS, GREAT JOB. Many Thanks.

Am Currently experiencing issues with halfords in grays..my car was there for servicing and they came up with issues they saw on my car and it was meant to be done within a day or 2days max. After 2 days they came up with another fault ,its been over 1 week of stress of how to move around with my children and no yet no update on my car..I have contacted the complaint team since Saturday and today, all I hear is wait and someone will get back to you with 7 days..if I don't hear anything by next Tuesday I will take further action..very terrible people working in grays garage..rude and liars.. my car was with zero fault before taking it there for servicing. I will never recommend them to my worst enemy. First time customer and am very disappointed 😞

I never normally leave bad reviews, but I feel I have to in this case... Halfords swapped my old wheels for alloys I'd just had refurbished and fitted them with tyres. In doing so, they chipped the wheel finish on 3 out of 4 of the new wheels, even completely taking the powder coating off on at least one wheel, so now the bare metal is exposed.

It's been over a month now, and in that time I've experienced some of the worst customer service in my life.

After the first chat assistant didn't even pass my case along, I eventually got someone to help. However, they required me to attend an appointment at one of their garages to assess the damage. As I'm about half an hour from the nearest Halfords garage, this was not ideal, but I went anyway to get the issue resolved.

There, the staff member we spoke to was very defensive and essentially accused us of lying, saying that the wheels weren't powder-coated (they definitely are). After making him check the wheels again, he concluded that we were telling the truth and he changed his tune. However, we were already very stressed and upset at this point, and the appointment was not a nice or supportive experience.

After this, we were told we'd hear back from someone else, and likely they would arrange to have the damage fixed. Fast forward two days, and I received an email saying that "Unfortunately, you did not attend this appointment, so we have not been given the opportunity to inspect the wheels ourselves." and essentially shut down the case.

Since then, I've spoken to them via email and over the phone but have got no closer to a resolution. I keep being passed between different staff members (about 5 at this point), and none of them seem to have communicated with each other, so I keep having to re-explain things.

Finally, today I've had an update (from someone else again) repeating a misunderstanding and saying they didn't cause the damage. Well, I have photos of the wheels in the back of my car just before I dropped off the keys in perfect condition. Yet, when I picked the car up, the wheels were damaged. So tell me how else the damage could have happened?? Somehow, even with photographic evidence, they're still trying to shirk the blame!

I went out of my way to book with Halfords because I thought they were a leading, trusted company, so I'm very shocked at the level of service and customer care I've received. I will not be using Halfords again and would not recommend them to anyone. If you do have an appointment with them, take before-and-after photos just in case! Though be warned, they may still try to fob you off anyway.

**AVOID HALFORDS LIARS**
Booked to have 4 tyres fitted and paid extra for a fitting time slot. Arrived on the day at the paid for time slot, just to be told they can't do it and don't have the tyres.
Two days later they called to say they have the tyres and assured me they would fit them straight away if i went there. I was 10 mins away so went straight there (arrived 12.45pm), Told them i had an urgent appointment at 2pm. They said no problem and took the car straight in. An HOUR later I'm still waiting, they kept pretending someone was doing it. which was a LIE as I could see into the workshop and nothing was going on. ANOTHER HOUR later at 3pm they finally fitted the tyres. **HALFORDS BLATANTLY LIE** to customers. BEWARE..

Top team at the Nuneaton branch. My wife & i have been customers for years & will continue to be. We trust them & have full confidence in their abilities, MOT's, Services & repairs are no problem to them. Although Halfords can be a bit pricey, they will always have my loyalty.

Prompt, reliable & courteous service. Very local and affordable.

Great staff

Absolutely disgusted with the incompetence of the harlow hub who were supposed to send an engineer out to perform a service on my car - of which I paid an extra £5 for the privilege of a specific time. Completely screwed up the appointment - no communication and incompetence when trying to resolve the situation. Rebooked me for another day and didn’t turn up then either. Will never use Halfords again. Harlow hub completely useless. Totally unimpressed

Maidstone centre MOT was fast and efficient and results and cost explained fully to me. Staff were brilliant. Would have given five stars if the work to fix issues such as a tyre change could have been done on the same day or car left overnight. However I was booked in quickly that same week to fix the issues with very helpful friendly staff.

After 10 years of going to various branches of Halfords Auto Centres as my job took me around the country, yesterday was no different. The annual MoT test and service were carried out with the usual speed and courtesy.
The service guidebook recommended that the spark plugs should be replaced at this mileage (which I was happy to do) but the technician checked my history and reminded my that they were changed for an unrelated reason two years ago - this saved me £80 +.