Halfords Autocentres Reviews 

Technically fine, but bad customer service. They charge you extra for certain times lots and then you wait for 2 hours for them to change a couple of tyres.

We had 4 matching tyres with one puncture, so decided to swap out the back two for new tyres and asked them to move the good back tyre to the front as the tread depth matched better than what was currently there. They fobbed my wife off with some story about how it will upset the sensors, which is nonsense on our vehicle. I assume they were following a script designed to avoid providing that service, wasting our decent tyre instead.

What an absolute joke. I am in Preston and need a tire replacing preferably this evening. Halford said they are open till 8 pm. Ring Halfords and they tell you how wonderful they are and that they have retail sales garages and mobile. First time chose mobile and it didn’t get through to anybody other than the same choice as previously. Second time tried garages and it said that they were all closed and put the phone down. It is a myth. You could spend a good couple of hours going round in circles on the phone with all the shit that is called customer service.

You can have the best technicians but in reality it’s all about the person behind the desk when you arrive.
If they are professional, friendly, helpful and entirely customer focussed then all is good
Russ at Halfords Bridgnorth is all these and more, going out of his way to get your problem sorted. Treats women with the same respect which means a lot too.
Sorted us today in his usual helpful manner - just first class, faultless service.
Halfords - you’d be lost without him.

Having booked an appointment 5 days ahead, receiving a text confirming by booking AND checking it was all ok online before I left, I arrived to be told that they couldn't do the job as "...all of the technicians were on holiday. " The explanation given (wholly unsatisfactory) is that bookings are made centrally and not by the branch. Obviously they don't communicate with each other. V disappointing. Rubbish booking process.

Aylesbury store. Served by Patrick. Needed 2 new number plates and fitting. Done super quick and super polite. Will return. Thanks Patrick

Efficient and friendly staff. Fair price. Would recommend.

The entire experience was a nightmare! I came to Hallfords Wigan for a MOT my car had initially failed and so I went and repaired all the work needed. When I came back for the retest I over heard the mechanic doing the test say to the person on reception and I quote “I will fail it just be a prick” when I asked about why they would say this it was brushed off and made to make me feel as if I was in the wrong. I then was told that my car had failed on parts that was fitted band new. The parts I failed on had also only been checked after the comment and my conversation with them happend. While I was still waiting for the test results I called Hallfords customer support and when I was on the phone I explained how the way I was treated and the comments made was unacceptable and that I had booked in for an MOT which was not conducted correctly and in which I was always going to fail. I was then told a ticket was raised in which I got confirmation over email and was told to wait up to 7 days this was over 7 days ago now and I have still had no response in the end I had to take it to another garage which it passed without me having to change anything on the car. And I still had to pay for an MOT I never had any chance of passing. I would never recommend coming here the customer service was the worst I’ve ever seen!

The manager, Ian English, booked my car in at short notice and immediately detected and rectified my problem.

Unprofessional and rude
Not worth having your MOT done at the Newton Abbot garage. Hand break failed the MOT which is fine but they send me to away to get it fixed since they could not do it so went to my local garage and they done the repair work for £45 - 1/2 hrs wait. So a waist of time - dropped of my car to reinspect which was fine and returned to collect my car. No one in the office but my key was on the desk in front of me so I picked it up but waited until someone arrived to show them that I got the key. The young guy said mate don't pick up the key very rudley ?? so I said why do you leave the key on the desk for anyone to take it? They also make you feel like you should be grateful the work they done not realising I am a paying customer???

I booked my Tesla in for an MOT through Halfords, with the test being carried out by the National Tyres branch in Truro.

When I first attended two weeks ago, I explained that the passenger door had developed a fault and that Tesla had already arranged for a mobile engineer to repair it. I was told the MOT couldn't go ahead because access to the cabin via all doors was required. While this was disappointing, I accepted the explanation and the appointment was rearranged for two weeks later.

Tesla repaired the door as planned, and I returned today expecting the MOT to be completed. I left the car with the garage, only to receive a phone call around 40 minutes later saying they couldn't carry out the test because my car was too wide for their lift and they couldn't test it safely.

They said they would try to find another garage within the group that could fit me in, but they were unable to do so. What was most frustrating was how casually this was handled. I was told they are a relatively new MOT centre and hadn't tested an electric car before.

The obvious question is: why wasn't this identified at my first appointment two weeks earlier? They already knew the make and model of the vehicle. Had they told me then that they didn't have suitable equipment or experience, I could have booked the car into another MOT centre and would likely have had a valid MOT by now.

Instead, I've lost another two weeks and have been unable to use my car because the MOT has expired. This situation was entirely avoidable.

The staff were polite throughout, and I appreciate that they attempted to find another appointment. However, the lack of planning, the failure to identify that the vehicle couldn't be tested before asking me to return, and the inconvenience caused have left me extremely disappointed.

My feedback to Halfords and National Tyres is simple: if a branch doesn't have the equipment or capability to test certain vehicles, that should be identified when the booking is made or, at the very latest, at the customer's first visit—not after they've waited another two weeks.

Initial greeting upon arrival when dropping the car off for a free break inspection was somewhat cold. However, factors are always present in such a busy environment so I'm not too concerned. My brakes were/are squealing so took car in. Left car with them. Got a phone call suggesting that nothing is wrong and brakes in excellent condition. Common on this vehicle. Brake responsiveness is excellent and it just passed mot so not worried. Guy was helpful and friendly.

Went for an mot which passed at Halfords/Mconechys garage in Kirkcaldy, mot report advised discs scratched not excessively and pads wearing thin, quoted £264 for replacement discs &£65 for pads alone so £300 in total for discs and pads, 6 x the cost of buying them myself, invoice stated discs excessively scored and pads contaminated with grease brake fluid or Oil,well wouldn’t that be an mot fail then,you don’t even take the wheels
off to check, talk about catastrophising, now under new management obviously sales targeted, oh and only £51 for discs and pads from Halfords store & no labour if I do it myself, if fitting during service then why charge an extra £200 for labour if buying parts at trade cost, not happy with this, caught red handed, I’m an ex tyre and brake fitter from some years ago, anyone else might be frightened and feel pressured to pay on the spot for the work to be done there and then, the mechanics are great, boys are 1st class but the new office boys, well, stop catastrophising.

We take our car to Halfords for brake pads, discs & tyres. We recently booked in for brake pads only 18/07/26 but due to a miscommunication between the Halfords team the discs were also changed. Kurt the manager at our Poole branch was excellent in resolving this issue for us and the outcome was more than satisfactory. We also had a new tyre fitted this Saturday 25/07/26 and unfortunately upon removal of the tyre a crack was also discovered on the alloy. Rob who was dealing with our vehicle was again excellent in offering advice and local contact details so we could resolve this issue, greatly appreciated. They ensured our vehicle was safe to use for the weekend and the issue was resolved today 27/07/26. Excellent service from Halfords Poole.

I went today for my scheduled appointment at 08:30am. I was there at 07:30am and waited until the store was open. I approached the Staff and informed him that I am booked for complimentary service today with Reference Number 159210929. I asked him how long it would be but he shrugged his shoulders and told me that he does not know.

I told him that my car had 2,000 miles and as per contract it needs to have its first service check after 2,000 miles or 2 months whichever comes first. However, he told me that it was a waste but he never completed his statement.

I told him that I can show him the service book so that I can show him the instructions. But he said it does not matter. I confirmed with him that it is inside the car. Then I gave him my car key and he asked me to enter my Vehicle Registration Number for parking purposes. He also confirmed my contact number.

I left the store at 08:30am. I was expecting a call or text message from the staff however, I did not receive either. Therefore, I decided to go back to the service centre at 03:00pm to check the status of my car. However, the Staff told me that they will not provide the service and advised me to return the car back to the Suzuki Dealer.

At first, I felt unwelcome by the staff and it made me feel that I was just wasting his time. Moreover, I wasted my time because no one informed me from their team that they would not provide the service. If I did not take the initiative to go back to the service centre to check the status of my car I would not know that they were not giving the service and waited for nothing. I felt there was a lack of professionalism and they disrespect my time.

Ordered from them on 7th July, not received my parcel. DHL keep saying they can't access my property ( Twice now) Contacted Halfords today to ask when I'm going to receive it & had an email back saying Case is Closed.
Shocking treatment from a large company like this

Thank you Emily. I have already reported it using your link. This is the problem. It has been ignored do far. Terrible. Wish I had not used Halfords - they make life needlessly difficult!

I contacted the complaints team. And complained in store. No response. Awful. They do not care and it is very dangerous having work done there.

Dear Complaints Team,

Formal Complaint – Incomplete Brake Inspection, Poor Workmanship, Poor Communication and Vehicle Care

I am writing to raise a formal complaint regarding the service I received from your garage following work carried out on my Mazda 3 (2015).

I am extremely disappointed with both the quality of the service and the way my concerns have been handled.

I paid for my brake discs and pads to be replaced, together with a brake inspection that the garage confirmed had been completed. However, when I collected my vehicle and paid for the work, nobody was able to tell me the condition of the front brakes or how much brake pad material remained. This is basic information that should have been readily available if the inspection had genuinely been carried out.

I contacted the garage several times afterwards, but despite repeated promises, no one returned my calls. I eventually raised the matter with the Centre Manager, Jack. His proposed solution was for me to leave my vehicle with the garage again for a further two hours so they could perform the inspection that should already have been completed in the first place.

This is completely unacceptable. Brakes are one of the most important safety-critical components on any vehicle, and this experience has left me questioning whether the inspection was carried out at all. As a result, I felt I had no option but to take my car elsewhere for the brakes to be checked independently.

The entire experience has significantly damaged my confidence in Halfords. It gives the impression that vehicles are processed quickly rather than inspected thoroughly and with due care. My vehicle was with your garage for a total of four days, yet I was still unable to obtain basic information about the condition of the braking system.

In addition, I found the interior of my vehicle had been left untidy, with personal items moved and not returned to their original positions. While this is secondary to the safety concerns, it reflects a lack of care and respect for customers' property.

Overall, I am disappointed by:

* An inspection that appears either not to have been completed or not properly recorded.
* The inability of staff to provide basic information about the work carried out.
* Repeated failures to return my calls despite several promises.
* The suggestion that I should inconvenience myself further to have work completed that should already have been done.
* The poor care taken with my vehicle while it was in your possession.

The lack of communication, accountability and attention to safety has been extremely disappointing. I have lost confidence in the quality of the work performed and, based on this experience, I cannot recommend this garage.

I would appreciate it if you could investigate this matter thoroughly and advise what action Halfords intends to take to resolve my complaint. I look forward to receiving your response and bringing this matter to a satisfactory conclusion.

Thank you for your attention.

Kind regards,

Gregory

Unbelievably rude staff. I asked why it would take so long to change the tyres that I had a slot booked for, and they said I should “do it yourself if you think you can do it quicker”. I queried why they were so rude and just got a mouthful of abuse.

Had van booked in for over 3 weeks while we waited for the part to get a phone call day beforehand to say the mechanic was on the sick so they couldn't complete the works terrible service surly they have more than 1 mechanic

I took my Childs bike to the Redhill store and a very helpful man named Graham adjusted handle bars ,seat, pumped up the tyres and checked the bike over. I was really pleased with the service. Thank you

Took my car into Shrewsbury for an MOT and a full service. The team delivered great customer service and kept my informed all the time.