Halfords in Newhaven were efficient and professional. My MOT and service were carried out quickly, there were no hidden costs or any attempt to have me agree to get work completed that was not deemed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car was booked in for a service and MOT, which I had booked and paid for online. Upon arrival I was advised when the car was expected to be available for collection. I was contacted by phone later... See more
Company replied
Staff were uninterested and unhelpful answering basic questions, like how long the work would take. No updates and no answer on the phone after waiting a few hours so we had no idea if to wait or go.... See more
Company replied
I booked on-line to have 4 new tyres fitted at my local Halfords, giving almost a weeks notice to ensure getting a time slot to fit in with other appointments. The booking was confirmed by email and... See more
Company replied
Company details
- Car Service
- also in
- Auto Air Conditioning Service
- Auto Repair Shop
- Car Inspection Station
- Car Repair and Maintenance
- Tire Shop
About Halfords Autocentres
Written by the company
Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.
Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.
We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).
You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.
Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.
We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).
You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.
Contact info
United Kingdom
- www.halfords.com/mot
3.1
Average
137K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shambolick shameful gaslighting.
York Road Leeds
Shambolick shameful gaslighting.
Full service Saturday AM.
Couldn't give me a vehicle report as their IT had frozen, failed to tell me my battery is a "major area of concern that needs addressing immediately". That came from Halfords in writing.
Saturday late PM I get home to see the report above.
Sunday 3 hours online chat with Halfords customer services, asking for a mobile fitter to come to me with a battery. The best they could do is, get someone to phone me within 7 days (which actually took 8 days). Also gave me a phone number for customer services which is open on sunday, ummmm not it isn't, it's closed.
Booked a battery with KwikFit paid up front.
Monday AM Peter the branch manager phoned and apologised, offered a discount battery. Too late. I already bought one. Peter agreed I need to pursue head office for a partial refund.
Several emails later including an email apology that I was not told about urgent repairs. Halfords got a bit shit*y and emailed to say the advice was for the battery to be addressed in colder weather and is not urgent and the car is roadworthy. Funny that, their email stated "major areas of comcern that need addressing immediately". So, which is it??!! They also failed to tell me my puncture repair kit had expired.
Final insult... they then backtracked in an email and said they told me about the faults in their autocentre when I collected the car. Hmmmmm so i picked up my car, drove it all afternoon with no tyre repair kit and a stop start battery that could fail. Then spent 3 hours on Sunday begging for their help. As if! Gaslighting at it's best.
I tried to go to the ombudsman but quelle surprese.... Halfords do not have any independent arbitration memberships. Aka "we can and will do what we want, what are you gunna do about it".
Absolutely avoid.
12 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve the service we deliver. We understand how disappointing it is that we did not meet our high standards on this occasion and we would love to put things right.
If you would like to discuss this further, please contact us using the following link, including any helpful information like booking reference, email address, etc. This will help us ensure we can resolve your issue quickly: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us
We hope to hear from you soon.
Outstanding service at Oldbury Halfords…
Outstanding service at Oldbury Halfords never had a problem
29 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Andrew the Manager was great
Andrew the Manager was great, the best
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Seamless booking & fitting
A seamless booking and fitting experience end-to-end
28 September 2026
Unprompted review
Reply from Halfords Autocentres
We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.
It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.
Halfords in Witney
Halfords in Witney performed my MOT.
All on time with appointment and great service on the desk.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Great service and very polite staff
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Excellent garage
Very trustworthy garage always had a great experience which isn’t always the case for women I’d highly recommend.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
The Havant Halfords Autocentre was…
The Havant Halfords Autocentre was where my car was serviced. I was kept fully informed and as there was additional work required they were able to complete everything and ensured I knew the additional costs involved. The staff were helpful and courteous.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Excellent garage services …
Very helpful and friendly staff and great quality of workmanship so quick and professional
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
All members of staff at Halfords
All members of staff at Halfords , were very courteous, friendly, .
Made the customers feel at ease, and informed the customer when required, exceptional team of people who care about their customers.
Jane Littler...
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Reply from Halfords Autocentres
We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.
It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.
Friendly staff great service
Friendly staff. Kept well informed. Never try to sell and give realistic honest advice when asked.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
The garage you can trust
Never used Halfords before but would certainly recommend them to anybody. thank you to the great staff at Crystal Peaks.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Despite being short staffed and very…
Despite being short staffed and very apologetic, staff still seemed to give above and beyond service. Highly recommend these lads.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Simple and clear process booking my car…
Simple and clear process booking my car in for an MOT on a date and time that suited me. Staff were friendly and courteous and ensured I was kept up to date with the progress on my car.
26 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
I can only comment on what I…
I can only comment on what I experienced being the first time using this MOT service for my wife’s Mini and albeit the MOT failed due to a dangerous defect on a Tyre which I got replaced and the retest a few days which then passed later today was very efficient and friendly service! A1 service received!
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Used the Darlington branch as excellent service.
Used the Darlington branch for mot and service. Go there every time for last 20 odd years. Always friendly helpful service. Anthony and Peter always keep you up to date on transaction. You know your going to get good service and not get ripped off.
24 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Really great service from start to…
Really great service from start to finish. I booked my car in for its MOT and everything was super efficient. The staff were friendly and provided excellent customer service, and the whole thing was completed in under an hour. Really impressed with how quick and easy the experience was — and the fact my car passed was an added bonus! 😂 Would definitely recommend.
25 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
From dropping my car off to picking my…
From dropping my car off to picking my car up the staff at reception where first class explaining what would happen to how long it would take. Also the repairs that where done were first class. Super friendly staff
24 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Good customer services experienced at…
Good customer services experienced at Maidtone Autocentre.
27 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.