Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
Company replied
Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I've ordered several items from this…
I've ordered several items from this group of companies... Always great value and great service
9 August 2026
Reply from Goldsmiths
Hello Paul,
Thank you for your wonderful review!
We're delighted to hear that you've ordered several items from our group over the years and have consistently received great value and great service. Building long-term relationships with our clients is incredibly important to us, so it's fantastic to know we've continued to meet your expectations time and time again.
Thank you for your continued support and loyalty. We truly appreciate your kind words and look forward to helping you with many more special purchases in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Keith,
Thank you for your wonderful review!
We're delighted to hear that you love your beautiful ring and that it arrived so quickly. We know how exciting it is to receive a special piece, so it's fantastic to hear that both the ring and the delivery experience met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your ring for many years to come.
Best wishes,
Kiera
Thanks a very good jewlery shop with…
Thanks a very good jewlery shop with great prices
9 August 2026
Reply from Goldsmiths
Hello Chris,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with us and found great value in our jewellery. Providing quality pieces at competitive prices, along with excellent service, is what we strive for every day.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Prompt efficient service
5 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review!
We're delighted to hear that you received prompt and efficient service. Providing a smooth and seamless experience for our clients is something we strive for, so it's great to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Poor customer service
We recently went to use our voucher towards purchasing our wedding rings, only to discover that it had expired. Neither of us had realised that the voucher was only valid for six months, and I completely accept that it was our responsibility to read the T&Cs carefully.
What I’m finding really frustrating, though, is the lack of customer service and communication. I have emailed twice to ask whether the voucher could possibly be extended, but haven’t received a response. I then spoke to someone on the phone who was unable to tell me whether anything could be done and, unfortunately, wasn’t particularly helpful.
I tried calling again last week and was left on hold for over an hour, only for the call to eventually be ended with a message saying that no one was available.
I understand that the expiry date is ultimately our responsibility, and I’m not expecting special treatment. However, given that this voucher was intended to go towards such an important purchase as our wedding rings, I would have hoped for at least a response or someone willing to properly look into the situation.
It’s not the fact that the voucher has expired that has left me disappointed - it’s the fact that I’ve made several attempts to contact customer service and simply cannot seem to get anyone to help.
4 August 2026
Unprompted review
Reply from Goldsmiths
Hello Hannah,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and completely understand your frustration. While we appreciate that you acknowledge the voucher expiry date and its associated terms and conditions, it's disappointing to hear that your attempts to contact us regarding the matter have gone unanswered.
We understand that this voucher was intended to contribute towards the purchase of your wedding rings, making it particularly important to you. Although we cannot comment on the outcome of any request to extend an expired voucher via this channel, we would expect all enquiries to receive a response and we're sorry that this has not been your experience.
We're also sorry to hear about the difficulties you've faced contacting our team, including the lengthy wait times and unsuccessful calls. We appreciate how frustrating this must have been, especially when trying to resolve a time-sensitive query.
Please contact our Client Experience team at client.experience@thewosgroup.com, quoting any previous correspondence and voucher details, and we will ensure your enquiry is reviewed.
Thank you again for bringing this to our attention, and we apologise for the disappointment caused.
Best wishes,
Kiera
The bracelet is absolutely gorgeous
The bracelet is absolutely gorgeous and the experience of buying it was really easy and enjoyable. I couldn’t believe how quickly it came m, it was perfect for my Wedding day!
2 August 2026
Reply from Goldsmiths
Hello Elanor,
Thank you for your wonderful review!
We're delighted to hear that you love your bracelet and that the whole purchasing experience was easy and enjoyable. It's especially lovely to know that it arrived so quickly and in time for your wedding day.
Thank you for choosing us for such a special occasion. We hope your bracelet was the perfect finishing touch and that your wedding day was everything you dreamed it would be.
Best wishes,
Kiera
Amazingly quick delivery and arrived in…
Amazingly quick delivery and arrived in great condition & packaging.
8 August 2026
Reply from Goldsmiths
Hello Emma,
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly and that you were pleased with the condition and packaging of your purchase. We take great care to ensure every item is securely packaged and presented beautifully, so it's fantastic to know this made a positive impression.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Jason,
Thank you for your wonderful review!
We're delighted to hear that you found the team at our Norwich showroom so helpful and caring. Providing a welcoming, attentive, and personalised experience for every client is something we take great pride in, so it's fantastic to know that our team made such a positive impression.
Thank you for taking the time to share your feedback. We truly appreciate your kind words and look forward to welcoming you back to the showroom again soon.
Best wishes,
Kiera
Product was small and disappointing for…
Product was small and disappointing for the price so had to return
7 August 2026
Reply from Goldsmiths
Hello Louise,
Thank you for taking the time to share your feedback.
We're sorry to hear that the product did not meet your expectations and that you felt it was smaller than anticipated for the price. We understand how disappointing this can be, particularly when purchasing online where judging size and scale can sometimes be challenging.
We appreciate your comments and apologise that the item was not the right fit for you. We're pleased to hear that you've been able to arrange a return and hope we'll have the opportunity to help you find something more suitable in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Bobby,
Thank you for your wonderful review!
We're delighted to hear that you've received excellent service once again from Goldsmiths. Providing consistently high standards of service is something we take great pride in, so it's fantastic to know we've continued to meet your expectations.
Thank you for your continued support and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Very easy to purchase
Very easy to purchase, next day free delivery. Item arrived faulty so once sent back I received new watch within 5 working days although they say it could take up to 14 days. Very pleased.
8 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found the purchasing process easy and enjoyed our next day delivery service. While we're sorry that the original watch arrived with a fault, we're pleased that the return and replacement process was handled smoothly and that your new watch was with you much sooner than expected.
Providing a quick and hassle-free resolution when things don't go to plan is very important to us, so it's fantastic to know that you were pleased with the outcome.
Thank you for taking the time to share your feedback. We hope you enjoy your new watch and look forward to welcoming you back again in the future.
Best wishes,
Kiera
Very helpful and easy to deal with
Very helpful and easy to deal with.
Dropped one star due to the difficulty getting through to a customer service person through the call helpline.
7 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review.
We're delighted to hear that you found our team helpful and easy to deal with. Providing a smooth and positive experience for our clients is always our goal, so it's great to know this was reflected in your experience.
We're sorry, however, to hear about the difficulty you experienced getting through to our team by phone. We appreciate your feedback and understand how frustrating this can be. Your comments will be shared with the relevant team as we continue working to improve our service.
Thank you for taking the time to share your feedback, and we hope to welcome you back again soon.
Best wishes,
Kiera
Super fast and efficient service
Super fast and efficient service, my wife will be very happy as it is a surprise.
8 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you received super-fast and efficient service. It makes it even more special knowing that your purchase is a surprise for your wife, and we hope she's absolutely thrilled when she receives it!
Thank you for choosing us and for taking the time to share your feedback. We hope the surprise is a great success and look forward to welcoming you back again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found your experience absolutely faultless and that our team provided prompt and professional service throughout.
Delivering excellent service and ensuring a smooth experience from start to finish is what we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
i recently purchased a watch online as…
i recently purchased a watch online as a gift for my boyfriend and it turned out to be out of stock, but the team was so good, they helped me find a watch available for next day delivery, helped me in selecting the right watch and also w the price match. My special shoutout to Tiago, he was an absolute gem, helping me through the entire process on call. I called them as a very upset customer but left the call happy so thankyou!!!
8 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that, despite the initial disappointment of your chosen watch being out of stock, our team was able to help find the perfect alternative and ensure it was available for next day delivery.
A special thank you for recognising Tiago. We're thrilled to hear that he was able to support you throughout the process, assist with selecting the right watch, and help with the price match. Turning a stressful situation into a positive experience is exactly the level of service we strive to provide, and we're so pleased that you finished the call feeling happy and confident in your purchase.
We'll be sure to pass on your kind words to Tiago, who will be delighted to receive your feedback.
Thank you for choosing us for such a special gift, and we hope your boyfriend loves his new watch!
Best wishes,
Kiera
Fantastic
Excellent service. My delivery arrived 2 days after ordering. The earrings are gorgeous and in some lovely gift boxes. I would highly recommend.
8 August 2026
Reply from Goldsmiths
Hello Debbie,
Thank you for your wonderful review!
We're delighted to hear that you received excellent service and that your earrings arrived so quickly. It's fantastic to know that you're pleased with both the quality of the earrings and the presentation in our gift boxes.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support and hope to welcome you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy, the delivery was quick, and that you love your purchase.
Providing a seamless shopping experience from start to finish, alongside beautiful products, is exactly what we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Ordered at 3pm and received at 8.30 am…
Ordered at 3pm and received at 8.30 am the next day, boxed in a fancy box and purchased at the right price.i wouldn’t shop anywhere else for my watches, I’ve bought three here in the last 12 months and the aftercare is second to none!
7 August 2026
Reply from Goldsmiths
Hello,
Copilot said:
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly and that you were pleased with both the presentation and value. Receiving your watch less than 24 hours after ordering is exactly the level of service we strive to provide.
It's especially rewarding to hear that you've chosen us for three watch purchases over the last 12 months. Your loyalty means a great deal to us, and we're thrilled that our aftercare service has continued to meet your expectations.
Thank you for your continued support. We look forward to helping you with your next timepiece and welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Julie,
Thank you for your wonderful review!
We're delighted to hear that you appreciated the advice you received and that you felt supported throughout your visit. We believe in helping our clients find the right piece for them, with honest guidance and no pressure, so it's fantastic to know that came across in your experience.
Thank you for taking the time to share your feedback. We hope to welcome you back again soon.
Best wishes,
Kiera
I was so pleased with the amazing…
I was so pleased with the amazing ordering and delivery. It was prompt on time and delivered next day.
7 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you were so pleased with both the ordering process and the delivery of your purchase. It's fantastic to know that everything arrived promptly and exactly as expected with next day delivery.
Providing a smooth and efficient experience from start to finish is what we strive for, so your kind feedback is greatly appreciated.
Thank you for choosing us, and we look forward to welcoming you back again in the future.
Best wishes,
Kiera
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