Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
Company replied
Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Disappointed
Disappointed
These earrings arrived in a small cellophane packet with no identification in relation to the product ordered. They could have been any pair of diamond studs. The gold looked very flimsy and slightly discoloured.
No impressed at all, going straight back. The website images are totally misleading.
7 August 2026
Reply from Goldsmiths
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your purchase. We understand how important presentation and quality are when ordering jewellery online, so it's disappointing to learn that the earrings did not meet your expectations upon arrival.
We're particularly sorry to hear your concerns regarding the packaging, the appearance of the gold, and that the product did not reflect the impression given by the website imagery. We appreciate how frustrating this must be when you're looking forward to receiving a special purchase.
Please contact our team on client.experience@thewosgroup.com so we can look into this further for you. We apologise for the disappointment caused and regret that the earrings were not right for you.
Best wishes,
Kiera
A quality watch reasonably priced…
Order of my watch was processed and delivery extremely quickly. My watch looks to be of quality workmanship.
7 August 2026
Reply from Goldsmiths
Hello Peter,
Thank you for your wonderful review!
We're delighted to hear that your order was processed and delivered so quickly. It's fantastic to know that you're pleased with your watch and that the quality and workmanship have met your expectations.
Providing a seamless shopping experience alongside exceptional products is what we strive for, so your kind feedback is greatly appreciated.
Thank you for choosing us, and we hope you enjoy your new watch for many years to come.
Best wishes,
Kiera
Delivered as quoted and keen price .
7 August 2026
Reply from Goldsmiths
Hello Andrew,
Thank you for your wonderful review!
We're delighted to hear that your order was delivered as promised and that you were pleased with the value you received. Providing excellent products at competitive prices, alongside a reliable delivery service, is something we strive for every day.
Thank you for taking the time to share your feedback. We hope you enjoy your purchase and look forward to welcoming you back again soon.
Best wishes,
Kiera
Exactly as the website simply stunning
7 August 2026
Reply from Goldsmiths
Hello Angela,
Thank you for your wonderful review!
We're delighted to hear that your purchase was exactly as described on our website and that you found it simply stunning. There's nothing better than knowing a piece exceeds expectations when seen in person.
Thank you for taking the time to share your feedback. We hope you enjoy your purchase and look forward to welcoming you back again in the future.
Best wishes,
Kiera
Excellent service product arrived when…
Excellent service product arrived when promised
7 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you received excellent service and that your order arrived exactly when promised. Providing a smooth and reliable experience from purchase through to delivery is something we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again in the future.
Best wishes,
Kiera
I am extremely disappointed with my…
I am extremely disappointed with my experience with Goldsmiths.
I purchased an expensive watch on 24 July as part of a promotion that included a £250 gift card. The watch arrived, but the gift card was missing. I have checked the delivery documentation and there was no sign of the gift card.
What has made the situation far worse is the complete lack of customer support. I have tried repeatedly to contact you to resolve this issue. On two separate occasions, I spent around an hour waiting on the phone after being placed ninth in the queue, only for the call to be disconnected just as I reached the front. The recorded message simply told me to try again later. I have also sent emails and received no response.
This level of service is unacceptable and demonstrates a serious lack of professionalism and respect for customers. If a £250 gift card is advertised as part of a purchase, customers should receive it without having to spend hours chasing your company. Failing to deliver a promised promotional item creates the impression of misleading advertising and reflects very poorly on your brand.
26 July 2026
Reply from Goldsmiths
Hello,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and the frustration caused. We understand how disappointing it must have been to purchase a watch as part of a promotion and then believe that the advertised £250 gift card was missing from your order.
To clarify, promotional gift cards are issued electronically and are typically issued within 28 days of the delivery date. As they are not included within the parcel, there would be no reference to them within the delivery documentation.
We're equally concerned to learn about the difficulties you experienced when trying to contact us. Waiting for extended periods on the phone only to be disconnected, along with not receiving a response to your emails, is not the level of service we aim to provide, and we sincerely apologise for the inconvenience this has caused.
If more than 28 days have passed since your order was delivered and you have not received your gift card, please contact our team at client.experience@thewosgroup.com with your order details so that we can investigate this for you.
Thank you again for bringing this to our attention, and we apologise that your experience has fallen short of the standards you rightly expected from Goldsmiths.
Best wishes,
Kiera
Polite
Polite, courteous staff enabled my wife too make a decision to purchase the item she wanted. We were offered complimentary refreshments in the time we were there. A special mention to Rebecca, a very pleasant young lady. Next day delivery was excellent.
7 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you and your wife had such a positive experience with us. Providing a welcoming and relaxed environment is important to us, so we're pleased that our team's polite and courteous service helped make the decision process enjoyable.
It's also great to know that the complimentary refreshments and next day delivery added to the overall experience. A special thank you for recognising Rebecca. We'll be sure to pass on your kind words, and we're sure she'll be delighted to hear them.
Thank you for choosing us, and we hope to welcome you both back again soon.
Best wishes,
Kiera
Good service all round
Easy to order, having visited their shop first to confirm the correct ring size (they were very helpful) and next day delivery was as promised and on time. Very pleased with both items ordered. The option to see what a ring would look like on your own hand before ordering was really helpful.
6 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that our showroom team was able to help you confirm the correct ring size before making your purchase. It's great to know that your next day delivery arrived as promised and that you're so pleased with both of your items.
We're especially pleased that you found the virtual ring try-on feature helpful. We aim to make shopping for those special pieces as easy and enjoyable as possible.
Thank you for taking the time to share your feedback. We hope you enjoy your purchases and look forward to welcoming you back again in the future.
Best wishes,
Kiera
Lovely earrings even better when you…
Lovely earrings even better when you see them for real, easy to order and delivered within the time slot 😀 many thanks 👍
7 August 2026
Reply from Goldsmiths
Hello Maggie,
Thank you for your wonderful review!
We're delighted to hear that you love your earrings even more in person. It's always fantastic to know that a piece exceeds expectations when it arrives.
We're also pleased that you found the ordering process easy and that your delivery arrived within the expected time slot. Thank you for taking the time to share your feedback.
We hope you enjoy your new earrings and look forward to welcoming you back again soon.
Best wishes,
Kiera
Inaccurate measurement
Unfortunately returning the item as the there nowhere near 15mm (barely making 12mm diameter) hence they are to small.
7 August 2026
Reply from Goldsmiths
Hello Aleksandra,
Thank you for taking the time to share your feedback.
We're sorry to hear that the item wasn't suitable for you and that the size did not meet your expectations. We understand how disappointing it can be when a piece isn't quite as described or doesn't look as expected in person.
We appreciate you bringing this to our attention and apologise for any inconvenience caused. We hope your return is processed smoothly and that we'll have the opportunity to assist you in finding the perfect piece in the future.
Best wishes,
Kiera
Quick delivery!
7 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly. Providing a fast, efficient service is something we take great pride in, so it's fantastic to know your experience met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Great service
Great service - although I had issues connecting customer services on the phone they did respond in the chat function
7 August 2026
Reply from Goldsmiths
Hello Pamela,
Thank you for your review!
We're pleased to hear that you received great service and found our chat team helpful and responsive. While we're glad we were able to assist you through the chat function, we're sorry to learn that you experienced difficulties reaching our team by the phone.
Your feedback is appreciated, and we'll ensure it is shared with the relevant teams as we continue to improve our clients experience.
Thank you for choosing us, and we hope to welcome you back again soon.
Best wishes,
Kiera
Quick efficient delivery
7 August 2026
Reply from Goldsmiths
Hello Claire,
Thank you for your review!
We're delighted to hear that your order was delivered quickly and efficiently. We always aim to provide a seamless shopping experience from checkout to delivery, so it's great to know we hit the mark.
Thank you for choosing us, and we look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Mary,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with both the beautiful items and the value they offered. It's also fantastic to know that your order arrived promptly and that our delivery service met your expectations.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to welcoming you back again soon.
Best wishes,
Kiera
I ordered a man’s Boss bracelet for a…
I ordered a man’s Boss bracelet for a gift and it came within two days.
I’m very pleased with it, as is the recipient
5 August 2026
Reply from Goldsmiths
Hello Lynda,
Thank you for your review! We're delighted to hear that your Boss bracelet arrived quickly and that both you and the recipient are pleased with it.
It's wonderful to know that the gift was well received, and we're pleased that the delivery experience met your expectations. Thank you for choosing us for such a special purchase, and we hope to assist you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Sheena,
Thank you for your review! We're delighted to hear that you found the ordering process easy, that your item arrived well packaged, and that you were pleased with the fast delivery.
Providing a smooth and reliable experience from purchase through to delivery is exactly what we strive for, so it's wonderful to know we met your expectations. Thank you for choosing us, and we hope to welcome you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that the packaging did not meet your expectations. We understand that presentation is an important part of the overall experience, particularly when purchasing a special item, and we're disappointed to learn that we fell short on this occasion.
Your comments are appreciated and will be shared with the relevant team as we continually review and improve our packaging standards. Thank you again for your feedback, and we hope to have the opportunity to provide a better experience in the future.
Best wishes,
Kiera
Prompt delivery product exactly what we…
Prompt delivery product exactly what we ordered
6 August 2026
Reply from Goldsmiths
Hello Alison,
Thank you for your review! We're delighted to hear that your order arrived promptly and that the product was exactly as expected.
Providing a smooth shopping experience, from ordering through to delivery, is always our goal, so it's wonderful to know we met your expectations. Thank you for choosing us, and we hope to welcome you back again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your review! We're delighted to hear that you were pleased with the quality of your purchase and that it arrived quickly.
Providing exceptional products alongside a seamless delivery experience is something we strive for, so it's wonderful to know we met your expectations. We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes,
Kiera
Lovely staff
Staff are so friendly and always make you feel welcome in store .
Normally deal with sophia as she is very helpful and knows her stuff.
Love the last purchase my hubby purchased for my birthday
1 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review! We're delighted to hear that you always feel welcome when you visit our showroom.
It's especially lovely to hear your kind comments about Sophia. She is incredibly passionate about what she does, and we're thrilled that her knowledge and helpfulness have made such a positive impact on your experience. We'll be sure to pass your feedback on to her.
We're also so pleased that you love your latest birthday gift from your husband. Thank you for your continued support, and we look forward to welcoming you back in showroom again soon.
Kind regards,
Kiera
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