Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
Company replied
Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Very good quality service was top as…
Very good quality service was top as well your next day delivery was great .
8 August 2026
Reply from Goldsmiths
Hello Robert,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with both the quality of your purchase and the service you received. It's also fantastic to know that our next day delivery service helped make your experience an even better one.
Providing exceptional products alongside a seamless shopping experience is what we strive for, so your kind feedback means a great deal to us.
Thank you for choosing us, and we look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Simon,
Thank you for your wonderful review!
We're delighted to hear that you received great service during your experience with us. Providing exceptional service and ensuring every client feels valued is what we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
A no quibble price match
A no quibble price match. Posted the same day and delivered the next. Kinda flawless.
9 August 2026
Reply from Goldsmiths
Hello David,
Thank you for your fantastic review!
We're delighted to hear that you were able to take advantage of our price match service and that everything was handled quickly and smoothly. It's great to know your order was dispatched the same day and delivered the very next day.
Providing excellent value alongside fast, reliable service is exactly what we strive for, so it's wonderful to hear your experience was, in your words, "kinda flawless."
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Great service
Great service. Bracelet looks amazing even better than the photos. Super quick delivery 👌
9 August 2026
Reply from Goldsmiths
Hello David,
Thank you for your wonderful review!
We're delighted to hear that you received great service and that your bracelet looks even better in person than it did in the photos. There's nothing better than exceeding expectations when your purchase arrives.
It's also fantastic to know that you were pleased with the speedy delivery. Thank you for taking the time to share your feedback.
We hope you enjoy your beautiful bracelet and look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Mike,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the communication you received throughout your experience. Keeping our customers informed every step of the way is something we strive for, so it's fantastic to know that our communication met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Everytime I call the Centre or live…
Everytime I call the Centre or live chat can never get through!! I have sent numerous emails and also emailed the client experience team and neither have the courtesy to contact me!! The shop cannot help me I need to speak to online how can I do that when no one answers nor has the decency to contact me???
31 July 2026
Unprompted review
Reply from Goldsmiths
Hello Yvonne,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the difficulties you've experienced trying to contact us. We understand how frustrating it is when you've made several attempts through phone, live chat, and email without receiving the support you need.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and disappointment this has caused. We appreciate that being directed back and forth between teams without a resolution only adds to your frustration.
Please contact our team at client.experience@thewosgroup.com, including your order details and any previous correspondence references, and we will ensure your enquiry is reviewed. We have also noted your comments regarding the lack of response from both teams.
Thank you for bringing this to our attention, and we're sorry that your experience has fallen short of the standards you rightly expected.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Sarah,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with your bracelet and that you enjoyed both our service and delivery experience. It's fantastic to know that your order arrived smoothly and that you're happy with your purchase.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your lovely bracelet and look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your review!
We're delighted to hear that your order was received on time and that your delivery experience met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your purchase and look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Dave,
Thank you for your wonderful review!
We're delighted to hear that you found our website easy to use and that your order was dispatched so quickly. We work hard to make the online shopping experience as smooth and convenient as possible, so it's great to know everything went seamlessly for you.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Nick,
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that your order arrived so quickly. Providing a seamless online shopping experience, along with fast and reliable delivery, is something we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Excellent service
Excellent service. Fast shipping. Easy to use website and great pricing
9 August 2026
Reply from Goldsmiths
Hello Jack,
Thank you for your wonderful review!
We're delighted to hear that you found our website easy to use, enjoyed our competitive pricing, and received excellent service throughout your experience. It's also fantastic to know that your order arrived quickly and met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We truly appreciate your support and look forward to welcoming you back again soon.
Best wishes,
Kiera
Good quality product
Good quality product, beautifully packed. Free next day delivery. excellent service.
9 August 2026
Reply from Goldsmiths
Hello Jane,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the quality of your purchase and the beautiful presentation. It's also fantastic to know that you enjoyed our free next day delivery service and that everything arrived as expected.
Providing excellent products, carefully packaged and delivered with outstanding service, is exactly what we strive for, so your kind feedback means a great deal to us.
Thank you for choosing us, and we look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Graham,
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly. Providing fast and reliable delivery is something we take great pride in, so it's fantastic to know that your purchase arrived the very next day as expected.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
I've ordered several items from this…
I've ordered several items from this group of companies... Always great value and great service
9 August 2026
Reply from Goldsmiths
Hello Paul,
Thank you for your wonderful review!
We're delighted to hear that you've ordered several items from our group over the years and have consistently received great value and great service. Building long-term relationships with our clients is incredibly important to us, so it's fantastic to know we've continued to meet your expectations time and time again.
Thank you for your continued support and loyalty. We truly appreciate your kind words and look forward to helping you with many more special purchases in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Keith,
Thank you for your wonderful review!
We're delighted to hear that you love your beautiful ring and that it arrived so quickly. We know how exciting it is to receive a special piece, so it's fantastic to hear that both the ring and the delivery experience met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your ring for many years to come.
Best wishes,
Kiera
Thanks a very good jewlery shop with…
Thanks a very good jewlery shop with great prices
9 August 2026
Reply from Goldsmiths
Hello Chris,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with us and found great value in our jewellery. Providing quality pieces at competitive prices, along with excellent service, is what we strive for every day.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Prompt efficient service
5 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review!
We're delighted to hear that you received prompt and efficient service. Providing a smooth and seamless experience for our clients is something we strive for, so it's great to know we met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
Poor customer service
We recently went to use our voucher towards purchasing our wedding rings, only to discover that it had expired. Neither of us had realised that the voucher was only valid for six months, and I completely accept that it was our responsibility to read the T&Cs carefully.
What I’m finding really frustrating, though, is the lack of customer service and communication. I have emailed twice to ask whether the voucher could possibly be extended, but haven’t received a response. I then spoke to someone on the phone who was unable to tell me whether anything could be done and, unfortunately, wasn’t particularly helpful.
I tried calling again last week and was left on hold for over an hour, only for the call to eventually be ended with a message saying that no one was available.
I understand that the expiry date is ultimately our responsibility, and I’m not expecting special treatment. However, given that this voucher was intended to go towards such an important purchase as our wedding rings, I would have hoped for at least a response or someone willing to properly look into the situation.
It’s not the fact that the voucher has expired that has left me disappointed - it’s the fact that I’ve made several attempts to contact customer service and simply cannot seem to get anyone to help.
4 August 2026
Unprompted review
Reply from Goldsmiths
Hello Hannah,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and completely understand your frustration. While we appreciate that you acknowledge the voucher expiry date and its associated terms and conditions, it's disappointing to hear that your attempts to contact us regarding the matter have gone unanswered.
We understand that this voucher was intended to contribute towards the purchase of your wedding rings, making it particularly important to you. Although we cannot comment on the outcome of any request to extend an expired voucher via this channel, we would expect all enquiries to receive a response and we're sorry that this has not been your experience.
We're also sorry to hear about the difficulties you've faced contacting our team, including the lengthy wait times and unsuccessful calls. We appreciate how frustrating this must have been, especially when trying to resolve a time-sensitive query.
Please contact our Client Experience team at client.experience@thewosgroup.com, quoting any previous correspondence and voucher details, and we will ensure your enquiry is reviewed.
Thank you again for bringing this to our attention, and we apologise for the disappointment caused.
Best wishes,
Kiera
The bracelet is absolutely gorgeous
The bracelet is absolutely gorgeous and the experience of buying it was really easy and enjoyable. I couldn’t believe how quickly it came m, it was perfect for my Wedding day!
2 August 2026
Reply from Goldsmiths
Hello Elanor,
Thank you for your wonderful review!
We're delighted to hear that you love your bracelet and that the whole purchasing experience was easy and enjoyable. It's especially lovely to know that it arrived so quickly and in time for your wedding day.
Thank you for choosing us for such a special occasion. We hope your bracelet was the perfect finishing touch and that your wedding day was everything you dreamed it would be.
Best wishes,
Kiera
Amazingly quick delivery and arrived in…
Amazingly quick delivery and arrived in great condition & packaging.
8 August 2026
Reply from Goldsmiths
Hello Emma,
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly and that you were pleased with the condition and packaging of your purchase. We take great care to ensure every item is securely packaged and presented beautifully, so it's fantastic to know this made a positive impression.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Best wishes,
Kiera
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