Get Connected Reviews 523

Don't trust the head office use the shop the head office do not no what they are doing. I was told by adam from the head office I was due a free upgrade he got it wrong it was for my wife's phone three charge me £360 for ending my contract early I have only been paid £120 back from get connected so out of pocket by £240 I will never use again
So you are still trying to blackmail me in to taking a another contract out to get the money you owe me all this is your incompetence Not My FAULT

We went to Brecon on the 18th of March to purchase a new i Phone and arrange a payment plan . Michelle could not have been more helpful and we would recommend anyone to visit .
We were so pleased we got her some flowers when in Brecon the next time .
Thank you , Michelle

Went into the store in Wellington Somerset and was served by KAMIL , who was extremely helpful and knowledgeable. He diligently dealt with my requirements and the setting up of my mobile . Many thanks Kamil.I would recommend using this store

Appalling company with no moral values or consideration for their customers. Convinced an elderly (86 yr old) and vulnerable relative into signing up for an expensive contract which was not wanted or needed and in fact they did not know they had even signed up for. Looking at other online reviews, this seems to be a common occurance at Get Connected. Head office refuse to consider that their staff do anything wrong. If you have any problems then accept that you will ignored and be offered no help whatsoever. I wouldn't recommend this company to anyone.
UPDATE:-
The company offered £24 in compensation for the shop being consistently shut over a period of several weeks, which meant we were unable to discuss the matter in person.
Customer services now refuse to discuss the mis-selling of the contract - insisting that their employee had done nothing wrong. This employee only just started working in the shop and left the employment a short time later. So, it's highly possible they either 'made a mistake' or deliberately mis-sold to elderly and vulnerable customers.
A basic replacement device was asked for, yet a complete contract was sold. This was neither wanted nor required. The cost of the services element of the contract is £379.
None of the paperwork/contract was given to the relative. Having finally received a copy (after asking several times), we see it contains false information which is misrepresenting the facts and is fraudulent.
Customer Services are unable to provide any evidence to back-up their claims that the relative knew what he was doing yet we have clear evidence to the contrary. They have made a decision not to uphold our complaint based on opinion not facts.
The people in this company have a total lack of consideration for their customers and I sincerely hope that this kind of thing never happens to their elderly relatives. Only then might they realise how appallingly they have behaved.

Thank you Whitchurch branch for your time and expertise this afternoon I really appreciated your help. 😊

Wonderful help & patient support fromJon,now at Chepstow,& Lee at Whitchurch.this was uodating my mobile.i am 81 & find all this difdicult

Having had my e-mail hacked I went to Get Connected’s store in Oswestry. Simon spent over 2 hours helping me deal with the problem. It was comforting to have someone who understood the problem and provided professional support. I have visited this store when I have had problems in the past and Tim has sorted them out for me. Customer care is not just a slogan here but a genuine commitment.

Wonderful service from Dom and John at the Abergavenny store. I needed to replace my broken phone and they took a lot of time to talk me through the different options and explain how the contracts work. They set up the phone for me and gave me advice on using the phone abroad. So helpful and patient, with excellent knowledge of how the various contracts and phones work and compare with each other. It's great to be able to know I can go into a local store and speak to someone in person if I have any issues. Excellent customer service.

Visited the Porthmadog shop today with a friend who wished to purchase a new phone and get everything transferred into it from her old phone. David was superb! He showed immense patience and, without his help, my friend and I would not have a clue what to do. Thanks, David. Highly recommended

I had an upgrade a couple of months ago and it's great to have a store in CREDITON, DEVON, where you can just go in and ask.... obviously I wanted everything swopped over to my new phone....I have to say that Andy in Crediton was ACE... Definitely worth 5 🌟... He was knowledgeable, patient and did everything for me... I have been in since and nothing is too much trouble if you need help.. felt reassured that I could go in at any time, to answer my queries...

David was very helpful i got exactly what I needed and made the prosses easy. Thank yiu

David in Porthmadog was extremely helpful in renewing my contract for my phone, I'm not very tech savvy and he was very friendly,patient and for once someone you could understand what they were saying as so many sales people talk so quickly and expect you to know as much as they do, so thank you David it was a pleasure doing business with you.

"Upgrade my mobile" is part of the company "get connected" comes through on a mobile or swansea code number! DO NOT USE! they have tied me into a contract which I cancelled after 1 hour after agreement. They told me nothing had gone through but I received a new mobile a few days later, I returned the phone without opening but started receiving threatening calls, emails and texts from three mobile advising I had an outstanding bill and debt collection and risk of credit rating was imminent if I didn't pay the bill. I was advise by "upgrade my mobile" to ignore threats as would ho away once cancellation cleared, however, this has continued for 6 weeks! I'm still getting threats and not use a new phone or contract with three. I'm stressed and upset and have received no empathy or even a response from the 3rd party or three. Three have since blocked my number so I can't call for advise but they are still continuing to threaten me with debt collection and credit rating being affected.

Claire at the Monmouth branch was outstanding today.
After a completely useless experience at the EE shop where I was told no you can't on several occasions she sorted everything and went the extra mile

Louis , was extremely helpful , explained things in layman's terms so easy for me to understand & he was very pleasant and patient.

Lewis was amazing. Calm and fastidious. Found my
phone through Google track.

Eddie in the Aberdare was very helpful. He provided excellent customer service. Would highly recommend.

Aaron was very helpful in the haverfordwest branch, helping me get a great price on my new contract! Very happy with the service provided, highly recommend visiting!

The lady at the brecon store went above and beyond to help me

Haverfordwest Branch. Bridge Street
With serious problems with a mobile phone that I needed for business, Aaron stepped in to resolve all my issues and get me operational very quickly.
As I was not upto dealing with the technology, he did not baffle me with techno-speak, he just poked and prodded to get things sorted.
The Haverfordwest Branch is highly recommended.