Get Connected Reviews 521

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, often highlighting their ability to explain complex information clearly and without being condescending. The service provided is frequently described as excellent, with many people appreciating the efficient transfer of data to new phones and the personalized support received. Reviewers also commend the exceptional customer service, noting the friendly and professional approach that makes them feel confident in returning for future needs. However, some customers also noted issues with misleading information regarding contracts and pricing, with a few feeling they were unknowingly placed into more expensive plans. There were also reports of unprofessional staff behavior and concerns about the lack of 5G coverage being disclosed, leading to dissatisfaction with the overall experience.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising employees for being helpful, patient, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding competitive and affordable rates... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has a 'help everyone' policy, everything is carefully explained without being patronising, we are not all tech wizards!! Josh has just sorted out a new phone for me, transferred everythin... See more

Rated 5 out of 5 stars

I wanted to change my mobile phone contract and had used Abergavenny Get Connected previously. Robert was the employee working today. What an asset to the firm. He was knowledgeable, kind and extremel... See more

Rated 5 out of 5 stars

Big shout out for Alex at Newport, Shropshire shop. We always get our phones and accessories from him and he’s a wealth of information and advice. Nothing is too much trouble. Great bloke and popular... See more

Rated 5 out of 5 stars

David at Craven Arms was so helpful when I was changing my contract, he explained everything that was going to take place & insisted that I go back to see him if I had any problems. Thank you so much... See more


Company details

  1. Cell Phone Store

Information provided by various external sources

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

521 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

An excellent professional service was…

An excellent professional service was received from Jack at the Leominster branch.
Extremely helpful, nothing too much trouble in our enquiries to upgrade and change networks, his friendly approach clearly explaining each step of the way made the whole process stress-free and reassuring
Cannot rate the professionalism and excellent service highly enough.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Visited Josh again today to organise a new phone contract. I wish more retail staff were like Josh, always cheerful and helpful. He is never condescending, always willing to explain technical matters to make sense to non technical customers . Highly recommended.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Three years of satisfied customers

We've been customers of Get Connected in Church Stretton since we moved here almost three years ago and have had nothing but excellent service at all times. Josh and his colleagues have been helpful, professional, and efficient in every transaction, from updating phones and changing networks to help and advice on the smallest of problems that tend to crop up now and again. The shop has been our communications lifesaver, and we couldn't be happier.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Brad glade was really helpful

Brad glade was really helpful at showing me the best options I could go for as I was due a new upgrade on my phone, 10/10 would recommend going to him directly for a new phone. Cracking lad

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Michelle in the Brecon branch was…

Michelle in the Brecon branch was extremely helpful patient and nothing was too much trouble for her. She is a great asset to the company and if I have phone problems in the future I will definitely go to her.
VH

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Transfer of contracts

I know little or nothing about the technicalities of mobile phones. David completed the transfer from my old phone to a new one quickly and professionally,and with no glitches. Thoroughly recommended.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Was served quickly and efficiently by…

Was served quickly and efficiently by brad. And given the most competitive rate for a phone that suited my personal business needs the most. Great customer service, will definitely recommend get connected in Hereford for anyone looking for a new phone

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Jon from the Chepstow (Monmouthshire)…

Jon from the Chepstow (Monmouthshire) branch of Get Connected has been most helpful, extremely patient and highly knowledgeable during two successive visits I have made to the shop in order to resolve router and mobile telephone-related connectivity issues - a first-class, friendly and informative service on both occasions I visited the Chepstow branch.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Alex at Get…

I would highly recommend Alex at Get Connected in Newport shropshire. He helped me change my phone contract and gave me a fantastic deal . Im no good with technology at all so Alex has been very helpful and patient with me showing me how to use my new phone. I have been to Alex numerous times for his help with my new phone. I have also witnessed Alex's customer service with alot of the older generation in Newport. For a young man his customer service is absolutely fantastic. Would definitely recommend Alex at Get Connected in Newport if you need to change your phone contract or need any help with your mobile. Thank you so much Alex for all your help .

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Well done Get Connected Blackwood!

Justin in the Blackwood store was very helpful. I have used Get Connected previously and have recommended it to friends. I feel confident that if I have any questions or queries about my phone I would receive good aftercare from the company!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Phone upgrade

Michael in the Cardigan shop was great! He was very helpful when it came to upgrading my phone. He managed to sort out both mine and my brothers phone the same time. Very friendly, professional and explained everything thoroughly.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Top man

Top man! Thank you very much with all your help very helpful definitely recommend you to my family and friends much appreciated

26 May 2026
Unprompted review

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