Get Connected Reviews 523

Got a great phone deal and he was very helpful with all the problems that came up.
Sorted everything out, all stress free
Thank you very much
Highly recommend

Excellent customer service from their Welshpool store. It was quick and easy to order an iPhone for our business. Thank you so much!

Visited the Porthmadog store to upgrade my Phone, the Manager David was exellent and transfered all my old data to my new phone,the phone was old and required all of David's knowhow to complete the task. Thank you very much David

Excellent service from Danny in Market Drayton,Branch even if he is a Liverpool supporter. He was very patient with my husband and i and helped us to renew our contract, which was soon due. A gem
Thank you
Brenda and David

Please be aware when you upgrade your phone that although “Get connected “ state on their website that you have 14 days to change your mind for whatever reason, this is not in face the case. I was allegedly told that there was a no returns policy and somewhere on the paperwork that I didn’t scrutinise word for word before signing, it said the same. I don’t think I am the only one getting caught out in this way, I feel I was mis sold.

I don’t think it is good practice or fair to have conflicting policies within the same company. Please beware if upgrading in these smaller businesses as the customer is certainly not viewed as “always right”.

I wanted to change my mobile and the Manager in the Porthmadog Branch, was very helpful and explained all the options. When I made my decision he transferred everything from my old phone to the new. I was treated with patience and courtesy and was assured if I need any further advice he was there to help.

I found Simon in the Whitchurch branch most helpful. My previous mobile unable to speak to someone, with Get Connected any problems just visit the branch/Simon and get it sorted. Most helpful thankyou.
Rosemary Poole

Best shop in town i m very happy with my phone and the service received .

Kamil at the Wellington branch of Get Connected is consistently helpful if ever I need help with my phone.
Great after sales service - much appreciated.
Would recommend this shop to anyone.

Fantastic service at Get Connected Porthmadog. I would strongly recommend to any potential customers. Thanks David

Matt in the Ludlow branch was fantastic yesterday. After dropping my phone into water and then not able to do anything with it because the screen and back of the phone was cracked beyond worthwhile repair he set up a new phone and migrated all of my info across despite me not being able to remember a single password or PIN number and all done without making me feel stupid! Can’t rate the excellent service highly enough.

David always gives a clear guidance and assistance. I'm grateful that he does so through the medium of Welsh. I'm a novice when it comes to dealing with technology but I never feel awkward to call in and ask for any help.
He is smartly dress, pleasant in his manner and takes his times to explain and ensure that I understand how to use my phone. David is a credit to your company.

Jack at the Leominster branch can always be relied on to provide an extremely helpful, friendly and professional service.
I needed advice on an upgrade and he explained clearly the best option for my needs and use and set this up for me.
It is so reassuring to know that I can rely on Jack to resolve any issues I may have. Highly recommend!

Changing our contract was made so much easier with the help of David at the Porthmadog store. I am in my late 60's and don't really understand how phones work today, he explained & helped me so much. He is a credit to the company and my husband & myself need be able to go and see someone who can understand our frailties in this mad world. Please carry on the good work.

Great friendly service phone was broken tried everything to fix it ended up getting a new phone and transferred over all my information to the new. Great service from David at Porthmadog store

I represent a vulnerable 88 year old, on his behalf I sourced a pay as you go mobile from Get Connected in Tewkesbury, Gloucestershire. The handset was overpriced compared to other retailers of the same unit but the gentleman was prepared to pay extra for same day set up and point of contact in a store. However, there were issues with the handset which rendered it no good so a refund of £120 was promised. The store manager was unable to replace the unit into the box properly and was responsible for the box being damaged but said the refund was being processed. When I phoned a few days later to report the refund had not been received, I was told to go to the shop and collect the phone as the refund was now not being issued because the box was damaged. On entering the store he shouted and swore at me in a very aggressive tone and banged the phone down on the counter shouting "there's your F'ing phone, now F off out of my shop" (full swear words used). I refused to be bullied out of the store even though I was by now shocked and intimidated so he threatened to lock me in! I pointed out that's false imprisonment! Members of the public gathered and the police were called. Long story short, I had to repeatedly ask Head office for refund and drive to another town to take the phone back as the branch I had been dealing with now closed. I was not refunded for fuel and received no apology for being threatened and abused on their premises by their staff. Absolutely appalling response to an 88 year old man being ripped off and a lone 60 year old woman being abused. They should rebrand themselves GET CONNED. Dreadful company, do not trust them. The response to my review is that a staff member from next door disputes my account. I am taking legal advice about this and have several witnesses who heard him booming swear words at me. I will not accept their response as it is not true. I urged them to view their cctv but conveniently it’s not working and they said there could be no investigation- I myself will now visit store staff in neighbouring stores but it is disgraceful that my integrity is being attacked after having already been abused and received no apology. I am in contact with our MP, that’s how strongly I feel about this and it reinforces that they are not an honest company

One of the most helpful people I have come across. I had a problem with my phone on holiday in Lampeter. Called into the shop not far from closing time but Karl went out of his way to help me and solved the problem. Thank you. Jean Chinn MBE

So I was having problems with my phone for a while and knew I would need a new phone and my contact was up.
The very Nice young lady called Lauren in Port Talbot helped me and found me a contact which I was very happy with and also set up my new phone because I am not vey good at this stuff she stayed late to get it done as I couldn’t remember a lot of passwords which took even longer.

She was so helpful throughout she did stuff so I could have everything from old phone to new one which I would never been able to do.

I will be back there when my contract ends.

I went in to get a quote on a Three sim only contract. My husband persuaded me to have a new phone contract. I asked if it was true they are now both Vodaphone and Three combined and she confirmed they were. I said I wanted a Three contract. She gave me a quote for an IPhone 13. She said she would transfer all the data over for me and that I needed to take out a new contract. That was obvious because my old contract was sim only. She took 3 hours to transfer the details! I explained that I needed WhatsApp because I use it daily with my friends and grandchildren. She confirmed all was done. I got home, went into WhatsApp to let the children know I had a new phone. All my messages were there but no names just telephone numbers. I phoned the shop and was told to go back up to the shop. I had to do this on my mobility scooter! She phoned someone then took the app off and reinstalled it. After this, all but some really old messages up to 2023 were gone. Including messages from my younger sister who had passed away. She said she’d texted WhatsApp to phone her and she’d phone me. She had also given me a Three sim which she said she’d phone me to tell me to put in. A few days later I found that I’d had no phone calls or texts from anyone. I then had a text from three saying they had terminated my contract. A few days later my phone would not let me phone anyone. Phoned the shop on my landline and was asked if I’d put in the new sim. No because I was waiting for her to tell me as agreed. She told me she was very busy. I then discovered she had put me on a new contract with vodaphone then days later moved me over to Three. I made it clear at the outset I wanted a Three contract. She told me she’d refund 1 months subscription back into my bank account. Nothing has been received from them. I was left with the vodaphone temporary telephone number in my phone. I keep getting messages all the time from Vodaphone asking me to go into my account which I don’t have! I had to phone Three to explain and they told me how to take it out of settings. At the shop they could see I’m disabled, nearly 70 years old, and not very IT savvy. I feel duped just for her commission. Addition : The area manager arranged to meet me and my husband for a coffee to discuss what went wrong. He kindly tried to restore WhatsApp but there was a risk that I could lose what little WhatsApp I’d managed to start off again so we left it at that. He checked the rest of the phone and removed me from Vodaphone messages. He could not have been genuinely more apologetic. He has now refunded one month charge as agreed before AND goodwill compensation. I’m really happy with the service he gave and have amended my star rating accordingly.

If 0 stars was an option
3 different members if staff from March to June have each messed up, pure incompetence, and disregard. Ended up trebling my monthly bill. "Complanits" don't even bother responding via email, email because I can't fet through on the phone. Stay well away, bloody useless!!