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Fred. Olsen Cruise Lines Reviews 

14,810
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and exceptionally friendly, always going above and beyond. The overall service, including dining and housekeeping, is frequently described as excellent, contributing to a high-quality and relaxing holiday. Many people enjoyed the diverse and high-quality entertainment, along with well-organized trips and picturesque destinations. However, some customers noted that certain itinerary aspects, such as walking distances to attractions or specific tours, did not always meet expectations. A few also mentioned that some entertainment options, like certain cast performances or music styles, were not always to their taste.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as attentive, excellent,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their experiences as lovely, relaxing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Location

Users describe ambiguous interactions with location, with many praising the scenic tours and the great choice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no... See more

Rated 5 out of 5 stars

Food better than last few cruises. Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general serv... See more

Rated 5 out of 5 stars

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences... See more

Rated 5 out of 5 stars

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fa... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,810)

8,495 reviews in the last 12 months

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Rated 5 out of 5 stars

A more refined experience in every…

A more refined experience in every way...all staff made us feel welcome and with being sight impaired registered did all that they could to make things more comfortable...I have a real problem with bright light so they made sure I had a table more shaded. Service was first class

4 August 2026
Rated 5 out of 5 stars

The food was absolutely amazing I could…

The food was absolutely amazing I could argue it made the cruise, there’s so much to do on board, crafts, art, dance classes, sports, gym classes, game shows, bingo! The staff were exceptional, so so helpful and there’s so many around to help. I am 24 and went with my grandad and there was so much for both of us!

4 August 2026
Rated 4 out of 5 stars

Not quite up to the usual very high standards

I've cruised with Fred Olsen since 1980, mostly with my late wife, more recently on my own or with other friends. This was a trip on my own, which is always a risk; this time, for some reason, I was on my own a lot of the time on the ship, which is disappointing. But the trip to Monet's house and gardens at Giverny more than made up for it; it was somewhere Ali and I had long wanted to go, so I went for both of us.

25 July 2026
Rated 5 out of 5 stars

Fabulous cruise experience with Fred Olsen

We had a fabulous cruise on board Bolette which is a beautiful ship offering traditional service but never stuffy or over formal!
The inside cabin we had was perfect, always spotlessly clean and the beds the most comfortable I’ve had on a holiday!
The food was always of the highest standard and plentiful but not over facing! Absolutely outstanding!
The ship was spotless, pool areas stunning and viewing areas just amazing. I would recommend Fred Olsen to anyone! They are outstanding in every way!
The service at Liverpool including check in and check out the smoothest and most stress free travel experience you could hope for. Staff were attentive but also followed the guidelines in terms of timings for boarding. Everyone had to stick to their check in times. We witnessed fabulous service to the more vulnerable people on the cruise( those in wheelchairs, elderly or travelling alone) . We also saw families with children, couples and extended families travelling together with little stress boarding.

Entertainment was of a good quality and never imposing. This is a relaxing cruise experience which you can make what you want it to be. Perfection!

4 August 2026
Rated 5 out of 5 stars

The wonderful crew absolutely made my cruise

The crew from waiters bar staff to cabin maid absolutely made my cruise. Such enthusiasm and effort to provide the best service. Such a professional team providing top notch service. I continue to be impressed with Fred Olsen's quality product - particularly Food and drink offering.

4 August 2026

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