Cunard Line Reviews 3,379

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of their holidays, highlighting the attentive and friendly staff who make them feel special. People frequently mention the amazing food, the beautiful and elegant ships, and the wide array of activities and entertainment available, all contributing to a memorable and relaxing experience. However, some customers also noted occasional issues, such as a decline in service quality as a cruise progressed, or concerns about specific amenities like window cleanliness or small portions in dining rooms. A few people also felt that some aspects, like the spa or certain cabin locations, did not meet their expectations for a luxury line.

What people talk about most

Holidays

People report positive experiences with holidays, particularly enjoying cruises. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service, often highlighting exceptional staff,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being amazing,... See more

Quality

Consumers generally express high satisfaction with the quality of various aspects. Many praise the amazing... See more

Location

Reviewers highlight positive aspects of location, often praising the elegance and beauty of ships like the... See more

Based on these reviews

Rated 5 out of 5 stars

We love cruising and Cunard took our experience to the next higher level. It’s not for everyone but we love dressing formal some evenings and loved seeing the majority participating. Everyone looked... See more

Rated 5 out of 5 stars

Being aboard an Ocean Liner Queen Mary 2. There is no other ship that will ever match her. In her appointments, ships company and WhiteStar Service. Queen Mary 2 is an 8th Wonder. My wish that her p... See more

Rated 5 out of 5 stars

Just come back from an Eastern Caribbean cruise with Cunard on the Queen Elizabeth. Our third cruise with Cunard and it did not disappoint. I think we will always use Cunard now. Previously we had bee... See more

Rated 5 out of 5 stars

Just completed a voyage on Queen Anne between Cape Town and Singapore. Brilliant service and modern clean ship. Fourth cruise with Cunard and best yet. Upgraded to Princess Grill for next voyages as s... See more

Rated 5 out of 5 stars

Another legendary cruise on our favourite, Queen Victoria. The grills experience was excellent in every way as always, and all the staff from the table and wine waiters to the professional courtesy of... See more

Rated 5 out of 5 stars

Just back from a wonderful 2 weeks on Queen Victoria. Lovely comfortable balcony stateroom. Excellent service from all the crew. Superb food in main restaurant. First rate speakers and crew. Interesti... See more

Rated 5 out of 5 stars

Queen Elizabeth is such a beautiful ship the elegance makes you feel special the moment you step on board. The staff are amazing, Makes you feel special, they are so friendly personable and profes... See more

Rated 5 out of 5 stars

I have just returned from a 12 night Caribbean cruise on the Cunard Queen Elizabeth ship. Having vowed NEVER to cruise, I was absolutely blown away by my experience. Everything far exceeded all of my... See more

Rated 5 out of 5 stars

The whole experience was sheer joy from start to finish. The rooms are beautiful, activities, entertainment, spa and shops enjoyable. For us it was the level of service and the food on board that elev... See more

Rated 1 out of 5 stars

We had booked a 14 day Mediterranean cruise on the Queen Victoria for June 2026. We were booked on Emirates. Due to the unrest in the Middle East we wanted to change our trip. We were prepared to ch... See more

Rated 5 out of 5 stars

Queen Elizabeth is a beautiful ship, perfect size, staff friendly and helpful, made me feel relaxed. As a solo traveller felt very safe, soon made friends, found open dining and sharing a table very e... See more

Rated 5 out of 5 stars

Loved our cruise with Cunard on the Queen Elizabeth. The liner was clean, nice decor and our steward always had our room looking immaculate. Staff very friendly and helpful. Would certainly book Cuna... See more

Rated 5 out of 5 stars

An elegant and beautiful ship with very attentive and helpful staff. Fantastic choice of food and beverages and wide choice of activities. Enjoyed the sea days just as much as shore days . Will defini... See more

Rated 3 out of 5 stars

The food was stunning, probably the best on a cruise I've had. Service deteriorated as the cruise progressed. Zip line adventure was dangerous, on 2 occasions I had to remind the ranger to attac... See more

Rated 5 out of 5 stars

Just had a fantastic half world cruise on the Queen Mary 2. It was my first time on board but I hope it won’t be my last. Everything was better than I imagined, from the quality of the food and... See more

Rated 5 out of 5 stars

Just completed our first cruise with Cunard on the Queen Anne. The service was excellent. Our stateroom was clean and comfortable. The food was of a good standard, we did try the specialty dinning,... See more

Rated 1 out of 5 stars

Beware ….. We had to cancel our cruise over New Years 2026 at the last minute due to a health of a close family friend. We didn’t have much hope they would give us any portion of our fare in future cr... See more

Rated 1 out of 5 stars

We recently did 4 cruises with Cunard. Whilst the cruises themselves were fine, I have an outstanding balance of $US 586.38 that Cunard won't pay me! I have sent 22 emails since December and they w... See more

Rated 5 out of 5 stars

This ship is incredible and an absolute delight! We have travelled on Queen Victoria before and will do so again. Everything is special! Food great, entertainment good, service out of this world, f... See more

Rated 5 out of 5 stars

Cunard Queen Victoria is an amazingly beautiful ship with a lovely friendly crew. Service and food is wonderful and the entertainment we experienced on our Norway cruise was the best we have ever se... See more

Rated 5 out of 5 stars

Love Cunard. There is a problem though, now we had done 3 trips with Cunard we cant go on any other cruiser line as they just all fall short. QM2 is the best, Queen Anne is new so ...different and a... See more

Rated 5 out of 5 stars

We have been on over 30 cruises and Cunard is now our favorite. The Queen Elizabeth is an elegant, luxurious, beautiful ship, very serene.

Rated 5 out of 5 stars

Our first experience on Queen Anne on a half world cruise. Exceptional from start to finish just wished we could have done the whole world! A great ship with great facilities and staff.

Rated 5 out of 5 stars

Sailed on Queen Elizabeth and found the experience enjoyable and the entertainment was top class, as were the guest speakers. Afternoon Tea is reminiscence of the old days, with attentive waiters a... See more

Rated 1 out of 5 stars

I booked a cruise with Cunard on the morning of 24th February on Queen Anne, and the package clearly included a drinks package at the time of booking. Later, I called to confirm parking arrangemen... See more

Rated 5 out of 5 stars

The cunard ships are all beautiful,the food and entertainment is excellent.My wife and I love sailing and have been on all the cunard ships over the years.We hope to continue for many years to come.

Rated 1 out of 5 stars

A few of the Dance hosts in Queens were choosing the same ladies continuously. I was told to sit in the front seat if I wanted to be asked to dance. The front seats are always taken. I felt the dance... See more

Rated 5 out of 5 stars

The QM2 is a magnificent ship and the 8 night winter crossing to NYC was a comfortable and memorable experience. The ship had no problem dealing with rough seas and despite our forward cabin we weren... See more

Rated 5 out of 5 stars

Just returned from a 21 day cruise on the Queen Elizabeth to the east and western Caribbean. Beautiful Art Deco ship with every luxury you could want. Wonderful accommodation, we had a balcony cabi... See more

Rated 5 out of 5 stars

Had a great time on a classy ship with vibes of a bygone age. Food was wonderful and special diets were easily accommodated. Wonderful friendly atmosphere with plenty of space to accommodate all the... See more

Rated 1 out of 5 stars

The gym was lacking ventilation and when l reported the faulty air con to the Spa manager , he was rude and aggressive to me. I walked away as it was my first morning on the ship and the las... See more

Rated 5 out of 5 stars

Wonderful time on Queen Victoria, Special thanks to Matthew, Gina, Ronaldo, Pheu, Seb and Chompoo the people that made it really special

Rated 5 out of 5 stars

Many years ago to book a cruise. We had absolutely no idea what to expect but the decision was made to use Cunard as we wanted to experience the Transatlantic route from Southampton to New Yo... See more

Rated 5 out of 5 stars

It is always an absolute privilege to step back in time and absorb the style and beauty of the iconic Queen Mary 2. I will not step onboard any other cruise ship, it would almost seem to be disloyal.... See more

Rated 5 out of 5 stars

I just finished 30 plus days on board Queen Mary 2 traveling to Australia, New Zealand, Hong Kong, Vietnam and Singapore. I don't believe there is a more enjoyable way to travel.

Rated 5 out of 5 stars

Our cruise on the Queen Elizabeth was just what we needed after a wet and cols UK winter. The staff and service were exceptional as they have been on all the Cunard cruises we have been on/

Rated 5 out of 5 stars

This is our 4th Cunard cruise. Absolutely loved it. Queen Mary2 is awesome. Tried other lines and no comparison.. Got 2 more already booked..

Rated 5 out of 5 stars

Amazing Ship and Friendly Service. Arrangements were well communicated and executed from booking through overnight stay, transfers, embarkation, cruise, disembarkation and return. Good food lovely cr... See more

Rated 5 out of 5 stars

Cunard World passenger, great overall experience, excellent food and service. Shows a bit repetitive but great quality. Tours expensive but felt herded, probably do private tours next time. Did no... See more

Rated 5 out of 5 stars

Cunard Line is based on a long seafaring history. It's an excellent way to experience a bygone era with modern flare. Guaranteed to be about the most relaxed vacation anyone could wish for. Everyt... See more

Rated 5 out of 5 stars

Fantastic holiday, relax and enjoy your cruise from the minute you board the ship. Nothing was too much trouble the crew were a credit to Cunard !! Well done!

Rated 5 out of 5 stars

Queen Victoria Princess grill suits always fist class particularly the restaurant which is constantly to a high standard Cunard on the whole always impresses.

Rated 5 out of 5 stars

We thoroughly enjoyed our East and West Carribean cruise onboard Queen Elizabeth. 10/10 experience. The ship is majestic, food devine and entertainment phenomenal. Will definitely cruise again with Cu... See more

Rated 5 out of 5 stars

Cunard has luxury in abundance in all aspects of cruising. I will always go with Cunard in the future. Thankyou

Rated 5 out of 5 stars

Just completed my first "serious ' cruise. From the booking to the reluctant disembarkation I enjoyed every single moment. The Queen Annevisca beautiful ship. Staff couldn't have been more welcoming... See more

Rated 3 out of 5 stars

Queen ELIZABETH Ship itself is stunning. But once you get our to sea outdoor decks are too small for 2000+ people. Deck stewards are not following rules whether through backhanders or laziness so the... See more

Rated 1 out of 5 stars

Just got back from cruise on Queen Anne from Southampton to Cape Town not again give cabin number 1015 directly beneath disco some nights music going on to 01:30. Spoilt the cruise totally.

Rated 5 out of 5 stars

We have had the most wonderful holiday thanks to the care & attention of the Cunard staff.

Rated 3 out of 5 stars

The Ship was starting to show its age. Everything was great onboard except the Spa. It was like a cheap run-down spa. Not worth the high prices they charge. No one showed you around. The people behind... See more

Rated 5 out of 5 stars

Love the ships, the tradition and the service. A few areas of cutting corners, but I guess that’s the limit we now live in. I’d still choose Cunard to sail with as it’s a great all round brand for my... See more

Rated 5 out of 5 stars

You just can't beat Cunard. You could but you would have to pay a lot more. The service is excellent, the ships are beautiful and the food great. There is something for everyone in particular if you e... See more

Rated 2 out of 5 stars

Stuffy attitude - seldom greeted in the morning by waiter service staff. Repetitive buffet offerings. Very small portions in Britannia dining room. Nickel and dimed for everything. Good stateroom serv... See more

Rated 4 out of 5 stars

Wonderful relaxing holiday. Most of the crew are friendly and helpful and work hard. The entertainment is excellent. Loads of things to do onboard so you never get bored. Something for everyone to do... See more

Rated 1 out of 5 stars

WARNING TO ANYONE BOOKING A CRUISE WAY IN ADVANCE. I booked a half world cruise with a flight to Australia, sailing back to the UK on the Queen Anne. I paid for the cruise in... See more


Company details

  1. Cruise Line Company

Information provided by various external sources

Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 1 out of 5 stars

Carnival SHARP Pricing Policy AND TIPPING?

My wife and I have been married 55 years in 2027. To celebrate the anniversary we thought I would be nice to go on a Cunard cruise,In January 26 I booked a holiday on the Queen Mary 2 for three weeks M705.I booked through Bolsover Cruise Club The Price quoted was £7200, a lot of money, as it was our 55th anniversary and I will be 82 years old we decided to go for it. Bolsover gave us a discount of £100 taking the price to£7100. I had to pay a deposit of £1089.This was our first holiday with Cunard.
Just a few days later I was made aware that Cunard had dropped the price for the same grade cabin to £6300 with a £200 deposit. Whilst I was in the process of booking the holiday some person at Cunard was planning to reduce the price by hundreds of pounds.
I accept that prices do go up and some prices go lower.
On the 15 April 26 I looked at the prices again The price of the same grade cabin had been reduced to £5450 with a deposit of £100. From £7200 to £5450, Plus the very large deposit taken from me.
A large number of Cunard (carnival) passengers had booked before I booked in January so must have paid the higher price. Remember Cunard motto " BOOK WITH CONFIDENCE"?
As this is my first holiday with Cunard I was unaware of the tipping policy they have in place. After booking I was informed that I would be required to pay up to $40 a day in tips to behind the scenes staff.( $840 in tips for three weeks.) who rely on these tips because their wages are so low. So having taken an extra £1550+ £43 Cunard made in interest from my deposit ( compared to the April price) I am supposed to top up the wages of low paid staff employed by Cunard
Carnival CEO Josh WEINSTEIN recently proudly reported "An all time high financial results with a net income (profit) of $1.9billion for the third quarter of 2025. marking the strongest financial performance in its history"
I do wonder how much of Mr WEINSTEIN,S $1.9 BILLION net income for that quarter is down to paying his staff low wages(which are topped up by the passengers) and Cunard:s sharp? pricing policy.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Holiday of a lifetime

This was my first Cunard voyage & I can now see why people are so loyal to the line. We sailed on the Queen Elizabeth and she took my breath away. We were lucky to be in the Grills and this took the experience to a whole new level - literally with access to 2 more decks, a beautiful bar and exquisite dining. The thing that impressed me the most though was the crew. The customer service is outstanding. The crew work so hard but are always warm, friendly & accommodating. They really do make you feel like royalty. I can’t wait to book our next trip.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

A magical cruise on the Queen Elizabeth

Our first voyage with Cunard aboard the Queen Elizabeth - a 12-day Eastern Caribbean cruise - was, quite simply, a magical experience from beginning to end.

From the moment we stepped on board, the ship itself made a striking impression. The décor is beautifully executed in a refined art deco and classical style, creating an atmosphere of understated elegance throughout. It feels far removed from the brashness sometimes associated with modern cruising.

The service was consistently excellent. Our stateroom steward, in particular, maintained the cabin to an impeccable standard, with twice-daily service that felt both attentive and unobtrusive. Small touches such as fresh towels morning and evening made a real difference.

The entertainment exceeded expectations. There was high-quality live music across the ship and the theatre performances were especially impressive - polished, engaging and genuinely enjoyable. Afternoon tea was a daily highlight: a wonderfully traditional and indulgent experience. The food overall was good, though the speciality coffees could certainly be improved. The tea, however, was excellent.

The complimentary breakfast in bed was a particular delight, with the scent of fresh coffee and pastries providing a perfect start to each day.

The itinerary was thoughtfully designed and offered a superb introduction to the Caribbean, with calls at San Juan, Antigua, St Lucia, Barbados, St Maarten and Tortola. The beaches in Antigua, Barbados and the British Virgin Islands were particular standouts.

On board facilities were very good. The gym is well equipped, and the Lido pool area is a pleasant and sociable space, especially during the lively sail-away parties at each departure. The Caribbean style BBQ was a highlight.

The library deserves special mention: it is a calm, elegant retreat with an excellent selection of books - ideal for a quiet morning or afternoon at sea.

The onboard photographers also produced some wonderful keepsakes from the voyage, although this service is somewhat pricy.

The spa, while very good in terms of quality, is priced at a level that feels excessive and we only used it once for that reason.

One of the most memorable aspects of the trip was the people. We met a delightful mix of fellow passengers, primarily from the UK, the US and across the Anglosphere, which contributed greatly to the convivial atmosphere on board.

As a gay couple in our 30s, we had wondered beforehand whether we might feel out of place on Queen Elizabeth, given its somewhat older demographic. In reality, this concern proved entirely unfounded. We were made to feel genuinely welcome by both staff and fellow guests, and the atmosphere was warm, inclusive and enjoyable throughout.

We had initially questioned whether 12 days might be too long for a first cruise; in fact, the opposite was true - we were genuinely sorry when it came to an end.

This was our first cruise, and it will certainly not be our last. Cunard has set a very high standard, and we would not hesitate to sail with them again.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Out of this world

Cunard's Queen Victoria is out of this world for ambience, comfort, staff and service. We felt they all wanted to ensure we had the best time. Nothing was too much. Food was wonderful. Hygiene practices were superb. Ship spotless. Decor superb. Activities plentiful and entertaining. Magnificent shows every night. Fabulous spa treatments. Watching the senior crew so professionally go about safety checks around the ship every day, made us feel we were in the best hands. There were three Masters with qualified captain status on the senior team, with decades of experience piloting ships all around the world in all types of weather. We learned that they take environmental issues very carefully and have an amazing recycling process onboard. This was our 4th cruise but first with Cunard. Talking to other seasoned cruisers, most of them never cruised with anyone else after going Cunard. This is exactly what we now feel and are already looking at Queen Mary Atlantic Crossing.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

We had the most amazing cruise on the…

We had the most amazing cruise on the splendid cunard queen victoria and the elegance of the interior of the ship 🚢 food was absolutely amazing and plentiful. Our stateroom 1084 on deck 1 was very nice and quiet and we had plenty of wardrobe space.

5 April 2026
Unprompted review
Rated 4 out of 5 stars

I love Cunard

I love Cunard. It’s elegant beautiful and unique . Even in Britannia grade it’s really good. We like princess grills if just me and my husband which we love. ❤️ but just done Britannia with family for my daughter 50 Th birthday. 🎂 enjoyed the experience as much as but some cruises only want upgraded level. Please keep your standards up.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Cunard is my favourite cruise line

Cunard is my favourite cruise line. I am in my early 60’s and love the sense of occasion that you experience on their ships. I have been on all the Queens with the exception of Anne, which we will be experiencing in December. I like the fact that the passengers dress up and really enjoy the gala evenings. I appreciate that this wouldn’t be for everyone, but there are plenty of cruises where there is no necessity to dress up. I hope Cunard keep this tradition.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

The star of the seas. Cunard

When travelling with Cunard, you are assured of two things: that you will be treated like a King/Queen and that you will become a part of a different world, where style and elegance reign supreme, and good manners and dressing up for dinner are de rigeur. The experience will stay with you forever, and you will be coming back again and again.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

We cruise regularly with Cunard

We cruise regularly with Cunard and the Ships, staff and food are wonderful. This year we saw Come from Away for the first time at sea; it was brilliant. Dressing up, enjoying life’s luxuries and mixing with interesting people are the man reasons we travel with Cunard.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

It has been eight years since we last travelled on Queen Victoria and were glad to see the quality of service, food and entertainment were still exceptional

4 April 2026
Unprompted review
Rated 5 out of 5 stars

First time cruisers

First time cruisers, we had an amazing time. The ship is beautiful & the staff are amazing always smiling and willing to help. Will definitely cruise with them again

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Cruising

Cunard Ships are very exclusive Theatre, dancing, nice to dress up, very clean state room . Great trips out . Thoroughly enjoyed it .

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful ship

Beautiful ship, great staff
Need to improve on food choices and offer wider variety. Cater to a cultural and diverse audience. Offer and have available Halal food options

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company and great people

Queen Elizabeth is such a beautiful ship the elegance makes you feel special the moment you step on board.
The staff are amazing, Makes you feel special, they are so friendly personable and professional. All ways a smile and a greeting.
The food is amazing all throughout the ship and the choices are great.
We did a behind the scenes tour, which is a must.
Can't wait for our next cruise on the Queen Mary 2

12 March 2026
Unprompted review

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