After over 25 years cruising with different cruise lines we tried Fred Olsen for the first time in July 26. My overall feeling was why on earth did we wait so long! The service, food and just overall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff were wonderful. Nothing was ever too much trouble, particularly in the main Borealis restaurant. I don't eat meat but there were always many alternatives from the extensive menu. Boreali... See more
Excellent cruise, lovely, clean boat, amazing, friendly staff who seemed respected, happy in their work and looked after by their company although they seem to still work incredibly long hours wit... See more
July's one week cruise around Ireland was very relaxing and we were well looked after both in our premier suite, at meals and around the ship. As this was a short cruise we did not take any organise... See more
Company details
About Fred. Olsen Cruise Lines
Written by the company
Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.
On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.
Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.
At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.
With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.
Contact info
Ipswich, United Kingdom
- +44 (0) 1473 742 424
- guest.services@fredolsen.co.uk
- www.fredolsencruises.com
Remarkable Moments Start Here
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff
Lovely staff, lovely cabin, lovely food, interesting location (Norway). Perfect holiday.
29 July 2026
Excellent service & cruise with Fred Olsen
Right from the start, when booking the cruise at Fred Olsen travel agents in Colchester, we were given great service & advice. The on-line account was very easy to use to book excursions & look up information about the cruise.
When the cruise day arrived everything was very well organised from arrival, collecting our luggage & check in. On board all the staff were very friendly, hardworking, happy & couldn’t do enough. The food, drinks, waiter service, house keeping, entertainment, activities etc., were excellent. The ship was always clean & tidy. Fred Olsen have thought of everything & we couldn’t fault anything. We had an amazing time on our first cruise! 😊
16 July 2026
There was nothing onboard that I could…
There was nothing onboard that I could fault
Arranging my trip Fred Olsen and with the added support ofSurrey Trips made for total peace of mind
9 July 2026
As usual an enjoyable cruise with FOCL
As usual an enjoyable cruise with FOCL. There is a noticeable difference in the restaurants since the introduction of included wine/ beer at lunch and dinner. It is disappointing that the extra work involved in this has fallen to the existing waiter and assistant waiter rather than re-introducing wine waiters as were in place in the past. The dedicated wait staff never complained but they were very stretched with this change.
14 June 2026
Norwegian Fjords July 2026
Sailed on Borealis- Excellent quality of service, ship, crew,entertainment, cabin and destination experience.
29 July 2026
An amazing experience
An amazing experience. Nothing too much trouble for the ship's staff. Food to die for and never had to queue for a table. Plenty of activities and entertainment. Already booking for next year. Small ship cruising is the way to go.
29 July 2026
All round feedback
From check in to disembarkation the organisation was excellent. The itinerary, staff attentiveness and cleanliness all round were excellent. The food was extremely good and very plentiful. The only negative was the smell of fuel on lower decks frequently. This would not put me off cruising again. We thoroughly enjoyed our first cruise experience.
29 July 2026
Very customer focused
Very customer focused. Polite and friendly staff. Food and accommodation are excellent and there are lots of things to do onboard.
16 July 2026
The staff on board
The staff on board, there was never any hassle, staff were always very polite. It was a very relaxing holiday, thank you
Beautiful places to visit in Norway, highly recommended.
Would not hesitate to recommend Fred Olsen.
29 July 2026
Fantastic, unforgettable cruise with Fred
This was our first cruise. We have nothing but praise for Fred Olsen. The customer service, quality of food ,quality of entertainment and excursions was excellent. We visited Norway, during fantastic weather and would definitely recommend this cruise to regular cruisers or first timers.
17 July 2026
The crew were brilliant
The crew were brilliant, cheerful, caring and good humoured. This lead to the passengers developing the same attitude to each other and thus a very happy ship where people were relaxed and enjoying the cruise.
29 July 2026
Great Staff well trained.
The staff especially Joe and Mark at dinner table 58 and the lovely girl who looked after our cabin 3415.
16 July 2026
It was perfect from start to finish
It was perfect from start to finish. Fantastic staff, excellent service, delicious and plentiful food. Lots of entertainment throughout the day, including evening cabarent. Very well organised shore tours. Will definitely use Fred. Olsen Cruise Lines for future cruises.
17 July 2026
My experience on the Borealis
Very clean
Very good food
Very good service all round
Very good entertainment
29 July 2026
HAD A WONDERFUL TIME
HAD A WONDERFUL TIME. SHIP AND CFEW EXCELLENT. CABIN WAS VERY GOOD AND THE FOOD LOVELY.
29 July 2026
Really enjoyed the cruise
Really enjoyed the cruise, food and start were lovely and ship very clean, would book again
16 July 2026
Our first cruise and quite a late…
Our first cruise and quite a late booking but our cabin with a window was lovely. The staff were helpful and pleasant and made our golden wedding anniversary very special for us. The entertainment was top notch and there was always something to do if you wanted to. We were never bored! Everything was spotless. Could not fault the food. There was so much choice.
29 July 2026
The best cruise and the best ship we…
The best cruise and the best ship we have been on.
Great service! Great food, great shows,
Great cabin, great to see Norway.
Can’t think of anything to complain about.
29 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.