Fish4Dogs Reviews 

127
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the exceptional standard of products. Customers frequently praise the high quality of the food and natural treats, noting that their dogs love the meals and show remarkable improvements in their coats and vitality. People also appreciate the prompt delivery services provided, finding the online ordering process to be remarkably smooth and straightforward. Some reviewers were not happy with the delivery courier service chosen for shipping, mentioning that drivers frequently ignore delivery instructions. Additionally, a few consumers experienced occasional challenges regarding communication or assistance when trying to resolve account or order issues.

What people talk about most

Product

Consumers find product to be remarkably positive, highlighting high quality ingredients and excellent health... See more

Quality

Clients share positive opinions on quality, highlighting excellent ingredients and fresh food that make their... See more

Delivery service

Reviewers express general satisfaction regarding the delivery service, noting that packages arrive quickly... See more

Customer service

Users describe ambiguous interactions with customer service, often praising brilliant and fast responses as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered cat food from here for a number of years now. I absolutely love that all the packaging is recyclable. It's easy to use. It's got great ingredients, a limited amount of nasties. When the... See more

Rated 5 out of 5 stars

Absolutely amazing, quality food, my German shepherd loves her Fish Jerky in a morning to clean her teeth and then again at night which she eats on our bed. Exceptional service from ordering to delive... See more

Rated 5 out of 5 stars

We tentatively used FISH4DOGS when my working cocker was a pup. The whole experience was brilliant, then we get onto the treats and food, we have NEVER had a single fault with anything throughout the... See more

Rated 5 out of 5 stars

Amazing customer service - an actual person with experience of dogs. My dog was not easily maintaining his weight and was underweight due to being very active. I used the chat function for advice... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Fish4Dogs official online shop. Tasty, natural and healthy premium fish-based dog food and treats; which are grain free, hypoallergenic and packed with naturally occurring Omega 3. Buy direct with fast, free delivery and weekly special offers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(127)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Have fed our Golden fish4dogs products since birth. Theirs are the only snacks she doesn’t turn her nose up at eventually. Fast delivery and good customer service.

1 November 2024
Unprompted review
Rated 2 out of 5 stars

Massive reduction in quality this year

I have been buying fish4cats wet food for about 3 years. Sushi's palette changed for a little while and she was preferring chicken and duck. I have to say that previously the food was excellent quality, mostly meat.

Recently however, I believe since the company became part of pedigree, the fish4cats food is runny. I was so surprised at the step change in quality. It's mainly water with a bit of meat floating around in it. I bought a few of the different types to see if the first couple were an anomaly but sadly they're all the same. I won't be buying anymore unfortunately.

Such a shame when you had a fantastic high quality product that my cat absolutely loved for it to go downhill so far and so quickly.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou.

I am so surprised to read some of these reviews. If the delivery service is not up to par you can buy Fish4Dogs in Pets@Home. And it’s cheaper because it does not charge the delivery cost.
I have a Border Collie whose sensitivities have got worse over time, he was diagnosed as Coeliac as a puppy and is now 10 years old. Fish4Dogs has been a life saver for both him and myself.
I can only thank Fish4Dogs and Pets@Home.
Lesley.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Sorted the health issues with my Bernese

When we got our pup the breeder had her on a cheap kibble and was also suffering with Giardia, having gone through the medication we wanted to give her a better quality food, a few recommendations suggested we tried Fish4Dogs and within a week her tummy troubles had pretty much gone. That was 8 months ago and she has gone from quite a poorly puppy to a very healthy 35kg cuddle bug with a glossy coat. She has the fish jerky as a treat and even the vet has commented on how white her teeth are. We also supplement with fresh fruit and veg during the week as she loves her fruit but overall Fish4Dogs is highly recommended if your pup has a sensitive tummy.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Fish4dogs Experience!

I was shocked to read the last few poor reviews- our experience has been amazing- Sarah at customer services gave us excellent advice regarding our boy not eating, following a digestive upset.
She talked through options, recommended kibble and mousse and sent samples of different flavours.
She could not have been more helpful.
Our order arrived within 24 hours by DPD delivery.
We are so happy that our dog loves the recommended mix of food and is eating again, leaving his dish clean!
Please don’t be put off by the bad reviews- we highly recommend the fish4dogs food, the service and fast delivery by DPD.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

I had ordered some fish morsels but the local postman managed to get muddled with the delivery. I spoke to Fish4Dogs and they very kindly resolved the delivery issue, swiftly and very helpfully. The customer service was excellent and my dog loves the treats! They are good for her skin too.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Our dogs loathe the stuff!!

Our two whippets who are generally not too particular about what they eat have steadfastly refused to eat this. This is to the extent that both of them have lost weight and we have had to switch them to an alternative as a matter of urgency- whippets can’t afford to lose much. They are wolfing down the new stuff. Expensive as the fish4 dogs was I’m putting the rest of it in the bin!

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Scamming customers.

I have been loyal customer for years, I went to make use of the 15% Black Friday discount, only to find that they had increased prices by over 15% and then stated that they had a 15% off discount. It's dishonest and frankly scams customers.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Order Didn't Turn Up

Ordered at start of August. Product still hasn't turned up.... I've contacted the company multiple times and no-one ever responds. At this point I just want my money back.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Great food and treats for dogs

I buy kibble, wet food and treats froj Fish4Dogs, my dog is allergic to chicken and other proteins can cause tear staining. He has no issues with Fish4Dogs and really enjoys the food and treats. I have always fo0udn dleivery prompt.

8 August 2023
Unprompted review
Rated 1 out of 5 stars

Not guarding customer data

I am so disappointed with this brand being unable to keep customer details safe from Cyber Criminals. Fish4dogs has emailed me today to confirm that my email, name and my encrypted password has been compromised.

Not good enough for the brand of this size, it is their outmost responsibility to keep my data safe, but they have failed to do so.

Avoid.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Give Lucy a raise!!

I can’t actually explain how good the customer service is here. I spoke to Lucy and she was SO lovely. She was so incredibly friendly and kept referring to my ‘lovely boy’ dog, honestly so cute. 10/10 recommend and give Lucy a raise!!

13 June 2023
Unprompted review
Rated 5 out of 5 stars

5 star company

I have been a customer for several years. My dogs love their products, yes it probably costs a little more, but my dogs are worth it. Their customer service is excellent - had a recent issue with DPD, who deliver for them. Fish 4 Dogs customer service kept me informed all the way, provided various options to help me. I will continue to buy from them and can highly recommend them and their products.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Long term customer

I really love their food and have used it for approximately 8+ years. Am also part of their breeders club. However I can no longer justify the price, my dogs have really gone off the taste and only like one of the flavours (of course the most expensive). I recommend them to everyone. I do a mix of fish for dogs and raw/home cooked veg etc. And my girls have always been very healthy. I have 2 English bulldogs who are 11 which is considerably old for bulldogs and I thank fish for dogs for that.

I'm sad to be leaving but I wanted to leave a review I am so happy with you and the service over the years. Thanks so much.

13 November 2022
Unprompted review
Rated 5 out of 5 stars

My 4 month French bulldog loved it!!!

My 4 month French bulldog loved it!!!

French bulldog are quite popular about how bad they when we talk about food for them, but after try a few brands Fish4dogs is the one la my frenchie loves, they also do Mousse, these are marvellous, every time when I open a new bag my puppy goes crazy about the smell!! She definitely loved everything.

Many thanks Fish4dogs!!!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Top stars

Not the first time I have used and wont be the last!
The last order had a minor problem so called up to report. Kirsty answered the call, listened and dealt with the problem straight away, no running off to check it by a manager just dealt with it! Fantastic service, nothing is a problem and even had a little gift with the replacement. Well done all of you for supplying a fabulous service, fast too!

13 July 2022
Unprompted review
Rated 1 out of 5 stars

After 12 loyal years I’m not buying this again

After 12 loyal years my 12 year old very active and healthy Vizsla, who has been fed exclusively on Fish4Dogs his entire life (all 3 flavours) started refusing his food. Mixing it with flavour enhancers didn’t help - he just wouldn’t touch it - and he was losing weight fast. We assumed that perhaps he was ill as despite being a very fit and active dog, he is 12 now. He is however very fit and healthy (and hungry). I looked at the recipe and the fish content is nothing like what it was when we first started buying this food all those years ago. Plus the texture and smell is different too. I don’t know if we’ve been sent out of date food / a bad batch or the recipe has changed again but we needed to act fast and find a food my dog would eat. A sample from a competitor was wolfed down with no hesitation and as we didn’t have the luxury of a slow introduction to a new food over a couple of weeks (he refused to eat the Fish4Dogs food if it was mixed with anything at all), we had to make an immediate switch to a competitor brand as he was losing weight fast. We nervously watched for his reaction but stomach (and poos) are 100% fine and he is a happy dog again. He is back on a food that contains over 50% fish (like Fish4Dogs used to years ago). I am very disappointed that after 12 loyal years, Fish4Dogs suggested it was just the one flavour my dog had gone off when, if they looked at our order history, they would see that we have used all the flavours. They did not seem interested in considering whether it was a bad batch we had been sent last, or that there might be a quality control issue. We would never normally consider switching a 12 year old dog’s food so suddenly, after being fed on the same food his entire life. He is wolfing down the competitor brand with nothing added to it. Fish4Dogs please consider that you might have a quality control / recipe issue as a hungry dog doesn’t just suddenly refuse to eat the food he has eaten his entire life.

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant company!!!

Brilliant company!!!! Website easy to navigate and super fast delivery!!!
Our dog has digestive problems and we’ve tried various low fat diets with varying success but the fish4dogs kibble and treats have been perfect for her.

13 April 2022
Unprompted review

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