Fish4Dogs Reviews 

127
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the exceptional standard of products. Customers frequently praise the high quality of the food and natural treats, noting that their dogs love the meals and show remarkable improvements in their coats and vitality. People also appreciate the prompt delivery services provided, finding the online ordering process to be remarkably smooth and straightforward. Some reviewers were not happy with the delivery courier service chosen for shipping, mentioning that drivers frequently ignore delivery instructions. Additionally, a few consumers experienced occasional challenges regarding communication or assistance when trying to resolve account or order issues.

What people talk about most

Product

Consumers find product to be remarkably positive, highlighting high quality ingredients and excellent health... See more

Quality

Clients share positive opinions on quality, highlighting excellent ingredients and fresh food that make their... See more

Delivery service

Reviewers express general satisfaction regarding the delivery service, noting that packages arrive quickly... See more

Customer service

Users describe ambiguous interactions with customer service, often praising brilliant and fast responses as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered cat food from here for a number of years now. I absolutely love that all the packaging is recyclable. It's easy to use. It's got great ingredients, a limited amount of nasties. When the... See more

Rated 5 out of 5 stars

Absolutely amazing, quality food, my German shepherd loves her Fish Jerky in a morning to clean her teeth and then again at night which she eats on our bed. Exceptional service from ordering to delive... See more

Rated 5 out of 5 stars

We tentatively used FISH4DOGS when my working cocker was a pup. The whole experience was brilliant, then we get onto the treats and food, we have NEVER had a single fault with anything throughout the... See more

Rated 5 out of 5 stars

Amazing customer service - an actual person with experience of dogs. My dog was not easily maintaining his weight and was underweight due to being very active. I used the chat function for advice... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Fish4Dogs official online shop. Tasty, natural and healthy premium fish-based dog food and treats; which are grain free, hypoallergenic and packed with naturally occurring Omega 3. Buy direct with fast, free delivery and weekly special offers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(127)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

My dog absolutely loves this retailer! Especially the salmon mousse toppers. Quality ingredients so fresh and excellent prices

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer!

I shop regularly with this company. Always efficient customer service, with outstanding products, which my dog loves.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

We tentatively used FISH4DOGS when my…

We tentatively used FISH4DOGS when my working cocker was a pup. The whole experience was brilliant, then we get onto the treats and food, we have NEVER had a single fault with anything throughout the whole range, also delivery spot on.
We couldn't recommend this company more than this, 100%

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Top food

I started George on Fish4Dogs finest kibble following gut trauma lasting 8 months, it didn't upset his tummy & helped to get him right again, he now has the toppers as well & is doing really well, he has a shiny coat, is a good weight & is fit & healthy again. He also has many of the treats as well

1 June 2026
Unprompted review
Rated 5 out of 5 stars

My dog Dave loves his little fish…

My dog Dave loves his little fish pebbles. They give him a soft shiny coat and perfectly formed poops at the other end. We've used fish4dogs on and off for several years but it's the best food for us and for him overall.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great food. Personal service. Fair price. Good delivery service

Provided really useful advice about most economic and appropriate way to feed my 3 dogs. Labrador after pregnancy, Labrador puppy and Vizsla with severe skin problems. Everyone thriving with lovely coats, healthy tummies and bags of energy. I really rate the salmon training treats and mackerel morsels. Main meal of working adult or puppy with a topper. Fabulous service. Always someone on the end of the phone if needed. All my deliveries have gone well. Happy customer and delighted doggies 🐕‍🦺🐾🦮

2 May 2026
Unprompted review
Rated 2 out of 5 stars

I received damaged and missing orders…

I received a damaged and missing order 4 times. I also had 2 orders which were simply lost. I don’t understand why Fish4Dogs cannot get order fulfilment right. Even after multiple complaints they do nothing to improve their fulfilment process. In fact, their response to my complaints was to blame the shipping company, Amazon, which manages to deliver all of my other orders without a problem, and to blame me for ordering individual cans (which they sell) instead of buying packs of 10 cans. They obviously have no interest in improving their process and no regard for the experience of their customers. The only reason I gave them 2 stars is because the product is very good. It's a shame that their shipping and customer service is so incompetent.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - an actual person with experience of dogs.
My dog was not easily maintaining his weight and was underweight due to being very active. I used the chat function for advice re swapping his food and within a week on the new higher calorie food he is much better. I was also advised to use the salmon oil which is making a difference too

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I managed to speak to a customer service advisor (Ashleigh) quickly. My problem was solved immediately and at cost to the company not myself, even though I had created the problem. Exceptional service. Thank you Ashleigh, I appreciated your help. 🌟

5 November 2025
Unprompted review
Rated 3 out of 5 stars

Zero customer service/communication/contact us response!

I have been a regular customer of Fish4Dogs for many years.
I have always been pleased with the product and my dogs like it too. I appreciate the different varieties of fish, the large kibble size and the speedy delivery.
And also the special offers and promotions.
I was trying to take advantage of a 25% off special and had completed the online form but at payment i lost connection!
They sent me several emails reminding me to complete my order however each time i did so it refused to accept my promotional code stating it had been used....
I have tried to contact them twice without success via their chat and also sent several emails to try to resolve this issue but there has been absolutely no response!!! I can only conclude that Fish4Dogs likes to sell their pet food but has no inclination/intention of interacting with their customers.
Very very disappointing..... I lost my dog food discount, they lost a loyal customer

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Have dealt with fish4dogs for many…

Have dealt with fish4dogs for many years, mainly using their treats but recently I had need to change my dogs diet. I'm using the Superior Adult range and the dogs are loving it and doing really well on it so far. Delivery is also excellent.
Thought I had noticed very slight differences in the contents of the food and tweeks here and there! Now I read on here that fish4dogs have sold out to 'Pedigree'!! who are part of Mars Petcare..Not a brand of food I would have chosen had I realised, in fact would have gone out of my way to avoid! I truly hope this is incorrect information. Would be so sad if its correct.
In conclusion, I must say though that since our transition (from an 80/20 very good dried food) I cannot deny there is a very definite improvement in many aspects of my dogs demeanour and health.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with all the fish4dogs products

Our dog has been eating fish4dogs kibble, treats, dental fish skins, salmon oil, and special treat wet toppers for nearly 5 years. We first tried it as she seemed very itchy and sensitive, that stopped within days of being on the fish4dogs kibble. Her coat improved and she is really well and happy with her food. Orders are sent quickly and they often have very good offers/reductions.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

My dog refuses to eat the fish squares…

My dog refuses to eat the fish squares and fish with banana. Although he readily eats fish squares from other manufacturers. I feel these products are poor quality and would not recommend. For my dog to turn down a treat means the product is definitely not tasty for dogs.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Mixed up

I ordered some treats for our dog in January this year online, two days later my bank contacted me to say that my card had been used fraudently.
As fish4dogs dogs Was the only online site that I had visited it's prettyclear
That there is a problem somewhere.
Was the only

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Incorrect delivery address

Ordered two bags of puppy food and paid express delivery for them to be delivered today when my existing bag was due to run out. Package has been delivered to wrong address. Customer services was unable to locate where my package has been delivered to. Had to re-order for delivery tomorrow. This means I do not have enough food to feed my puppy. Local pet shops do not stock this brand and I’d have to drive 17 miles for the correct brand, which is a further expense, or risk upsetting my puppy’s stomach with another brand. This is the first and last time I will be dealing with Fish4Dogs. Very unsatisfactory customer experience.

19 November 2024
Unprompted review

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