Had a lovely experience on the phone with Charlie earlier today, who guided me through what was being offered and what to expect in a way that was quick, easy to understand and very informative! Than... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Nathan today regarding buildings and contents insurance, this is my first time taking these policies out as it’s mine and my partner’s first home! Nathan was excellent and made feel so at e... See more
Company replied
To be honest I was impressed with how my quote was dealt with, firstly no pressure to purchase...... Just really helpful and informative. Definitely worth a look albeit slightly more expensive..... B... See more
Company replied
Wesley was amazing on our call today regarding policy renewal. Very clear in his approach to my needs, provided 1st class support and alternative providers for our policy renewal. Even better the conv... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was excellent
Charlie was incredibly helpful and friendly throughout the process of setting up our house and contents insurance. He explained everything clearly, answered all of our questions with patience, and made the whole experience straightforward and stress-free. His professional yet approachable manner gave us confidence that we were choosing the right cover. Excellent customer service – thank you, Charlie!
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Charlie provided such friendly, patient, and professional support while arranging your home and contents insurance. It’s great to know he made the process clear, straightforward, and stress-free, while giving you confidence you had the right cover in place.
We’ll be sure to pass on your kind comments to Charlie.
Wesley was amazing on our call today…
Wesley was amazing on our call today regarding policy renewal. Very clear in his approach to my needs, provided 1st class support and alternative providers for our policy renewal. Even better the conversation was just that…..not talking to a ‘robot’ agent
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley provided such clear and professional support with your renewal and helped you explore alternative options. It’s great to know you appreciated the personal approach and felt listened to throughout the conversation. We’ll be sure to pass on your kind comments.
Mohammed was friendly
Mohammed was friendly, helpful, and humble. I enjoyed speaking to him, and I didn't feel pressured.
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Mohammed was friendly, helpful, and approachable. It’s great to know you enjoyed speaking with him and felt supported without any pressure. We’ll be sure to pass on your kind comments.
I would like to thank Aaron Wood
I would like to thank Aaron Wood. For all his help this morning also for keeping me right with the insurance cover. He went beyond his duties to help me out in a difficult situation at the moment and understanding of my situation. Thank you Aaron.
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Aaron provided such great support and understanding during a difficult time. It’s fantastic to know he took the time to help you find the right cover and went the extra mile to assist you.
We’ll be sure to pass on your kind comments and thanks to Aaron.
Jamie Wellum was very helpful today and…
Jamie Wellum was very helpful today and guided me through everything I needed to do. Very happy with the service provided
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was so helpful and guided you through everything you needed to do. It’s great to know you were happy with the service provided. We’ll be sure to pass on your kind comments.
Great service and super friendly staff
Great service and super friendly staff! Aaron W was great and very helpful, he couldn’t do enough!
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service from Aaron W and found our team friendly and helpful. We’ll be sure to pass on your kind comments—Aaron will be pleased to hear them.
Excellent service
I had a couple of questions about my House Contents policy. Peter answered them accurately, clearly and quickly. Excellent service as always.
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Pete was able to answer your questions clearly and efficiently. We really appreciate your kind comments and your continued support.
Home Insurance
Jody is informative and if I needed anything answered, she answered. Jody was amazing and knew exactly what needed to be done.
Jennifer and James
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback, Jennifer and James!
We’re delighted to hear Jodie was so informative and able to answer all of your questions. It’s great to know she understood exactly what was needed and provided such excellent support throughout. We’ll be sure to pass on your kind comments.
No pressure
Easy to cancel. No pressure to renew, though options mentioned.
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're pleased to hear the cancellation process was easy and straightforward. We appreciate your comments and wish you all the best for the future.
Dennis Tzatzo was so helpful with my policy
Dennis Tzatzo was so helpful with explaining the terms of my contents insurance and answering hypothetical situations which reassured me to go ahead with the policy. Very thankful for his professional advice and support.
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Dennis was so helpful in explaining your contents insurance and taking the time to answer your questions. It’s great to know his professional advice and support gave you the reassurance you needed to proceed with your policy.
We’ll be sure to pass on your kind comments to Dennis.
Adjustment to insurance handled quickly…
Adjustment to insurance handled quickly and efficiently
23 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear your insurance adjustment was handled quickly and efficiently. We really appreciate your kind comments and are pleased we could help.
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you received good service. We really appreciate your kind comments.
Helpful and efficient
22 July 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found our service helpful and efficient. We really appreciate your kind comments.
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service polite, friendly, and informative. We really appreciate your kind comments and are pleased we could help.
Charlie was great
Charlie was great - he answered all questions and helped me to arrive at a product that met all key requirements.
22 July 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and took the time to answer all your questions. It’s great to know he helped you find a policy that met your needs and made the process straightforward. We’ll be sure to pass on your kind comments.
Great experience
Spoke to James Buckland, very friendly and very helpful.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear James Buckland was friendly and very helpful. We’ll be sure to pass on your kind comments—he’ll really appreciate them.
I spoke with Charlie about our home…
I spoke with Charlie about our home insurance. He was very knowledgeable, and friendly. He made sure I understood every information by taking his time to explain. Listening to lots numbers over the phone could be a lot sometimes. But he made it easy.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was knowledgeable, friendly, and took the time to explain everything clearly. We understand that discussing lots of information over the phone can sometimes feel overwhelming, so it’s great to know he made the process easy to follow and ensured you understood every step.
We’ll be sure to pass on your kind comments.
Good customer service
Good customer service, easy to talk to and no problems. Thanks Jamie 😊
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received good customer service and found the process easy and straightforward. We’ll be sure to pass on your thanks to Jamie.
This is the second time I have delt…
This is the second time I have delt with your company. And I am impressed with the people I have spoken too.
The cost of each transaction was impressive also. 🥂
9 July 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear this is your second experience with us and that you’ve been impressed by the service provided on both occasions. It’s great to know our team made a positive impression and that you found our products competitively priced.
We really appreciate your continued support and kind comments.
Great Customer Service From James
Although unfortunately my situation wouldn't be covered by the insurance, James was extremely helpful and personable. Everything he said was clear, easy to understand and he was kind and understanding about the difficult situation.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're pleased to hear that, despite the outcome, James was able to provide clear, helpful, and compassionate support. It's great to know he took the time to explain everything in an easy-to-understand way and approached your situation with understanding and professionalism.
We'll be sure to pass on your kind comments to James.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.