Had a lovely experience on the phone with Charlie earlier today, who guided me through what was being offered and what to expect in a way that was quick, easy to understand and very informative! Than... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke to Nathan today regarding buildings and contents insurance, this is my first time taking these policies out as it’s mine and my partner’s first home! Nathan was excellent and made feel so at e... See more
Company replied
To be honest I was impressed with how my quote was dealt with, firstly no pressure to purchase...... Just really helpful and informative. Definitely worth a look albeit slightly more expensive..... B... See more
Company replied
Wesley was amazing on our call today regarding policy renewal. Very clear in his approach to my needs, provided 1st class support and alternative providers for our policy renewal. Even better the conv... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good customer service
Good customer service, easy to talk to and no problems. Thanks Jamie 😊
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received good customer service and found the process easy and straightforward. We’ll be sure to pass on your thanks to Jamie.
This is the second time I have delt…
This is the second time I have delt with your company. And I am impressed with the people I have spoken too.
The cost of each transaction was impressive also. 🥂
9 July 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear this is your second experience with us and that you’ve been impressed by the service provided on both occasions. It’s great to know our team made a positive impression and that you found our products competitively priced.
We really appreciate your continued support and kind comments.
Great Customer Service From James
Although unfortunately my situation wouldn't be covered by the insurance, James was extremely helpful and personable. Everything he said was clear, easy to understand and he was kind and understanding about the difficult situation.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're pleased to hear that, despite the outcome, James was able to provide clear, helpful, and compassionate support. It's great to know he took the time to explain everything in an easy-to-understand way and approached your situation with understanding and professionalism.
We'll be sure to pass on your kind comments to James.
Great Experience with First2Protect
I had a great experience with First2Protect. They were always attentive, regularly checked in with me, and provided excellent advice throughout the process. I truly appreciate their support and would recommend their services.
22 July 2026
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you had such a positive experience with First2Protect. It’s great to know our team stayed attentive, kept in touch throughout the process, and provided helpful advice every step of the way.
We really appreciate your recommendation and your kind comments.
Nathan was really helpful
Nathan was really helpful. He was enthusiastic and keen to secure me a better deal than the renewal I had recently been offered. He had an easy manner and a nice sense of humour and was able to quote me an offer with a reputable company which was a huge improvement on my existing renewal quote
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Nathan was so helpful and able to find you a significantly better deal than your renewal quote. It’s great to know his enthusiasm, friendly approach, and sense of humour made the experience enjoyable, while helping you secure cover with a reputable insurer.
We’ll be sure to pass on your kind comments to Nathan.
Lewis was very helpful and most patient…
Lewis was very helpful and most patient with me. He kept on the chat while I tried to get into the portal. Then reset for me and sorted payment. He stayed on the chat for all that time. It was great service thank you.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was so helpful and patient while assisting you. It’s great to know he stayed with you throughout the process, helped you regain access to the portal, reset everything where needed, and got your payment sorted.
We’ll be sure to pass on your kind comments—thank you for recognising Lewis’s excellent service.
First time buyer
As a first time buyer, it can be really stressful when lots of new terms and lingo gets thrown around, but Jamie was more than happy to explain it in an easy to understand way and helped make me feel much more confident going forward.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Jamie made the process easier for you as a first-time buyer. It’s great to know he took the time to explain everything clearly and helped build your confidence when navigating unfamiliar insurance terms.
We’ll be sure to pass on your kind comments—thank you for choosing First2Protect, and congratulations on your first home!
Jodie was great
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie provided such great service. We’ll be sure to pass on your kind comments—she’ll be pleased to hear them.
Just took a policy out with the most…
Just took a policy out with the most helpful guy called Jamie! He made the whole process so easy and his telephone manner was just perfect! Highly recommend 🌟
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Jamie made the process so easy and provided such excellent service. It’s great to know his helpful approach and telephone manner made such a positive impression.
We really appreciate your recommendation and will be sure to pass on your kind comments to Jamie.
Efficient speedy service.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you received efficient and speedy service. Providing quick and helpful support is what we strive for, so your feedback is very much appreciated.
Aaron Wood was a great help over the phone…
Aaron W was a great help over the phone and kept me right throughout the call. Thank you!
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron was such a great help and provided clear guidance throughout your call. It’s great to know he was able to support you and ensure everything was explained clearly. Your kind feedback is very much appreciated and will be shared with him.
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Becky was very helpful and pleasant throughout your experience. Your kind feedback is very much appreciated and will be shared with her.
Home Insurance
Mr Curtis was brilliant, very quick to response, professional and sorted out my home insurance isuue with friendly and curteous attitude. I am very please with Mr Curtis and his service. Very good, simple, and straight-forward service with care. Thank you Sir
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Curtis provided such a positive experience. It’s great to know he responded quickly, handled your home insurance query professionally, and resolved the issue with a friendly and courteous approach. We’re pleased you found the service simple, straightforward, and delivered with genuine care. Your kind feedback is very much appreciated and will be shared with Curtis.
Jodie was very helpful and an asset to…
Jodie was very helpful and an asset to the company.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jodie was so helpful and made such a positive impression. Your kind comments are very much appreciated and will be shared with her. Thank you for recognising her efforts.
Dennis T helped me out
Dennis T. was a massive help through the call and made sure I had good peace of mind afterwards!
Cheers!
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Dennis T. was such a great help and took the time to ensure you had complete peace of mind by the end of the call. Your kind feedback is very much appreciated and will be shared with him. Cheers!
I had several important questions about…
I had several important questions about the renewal of my home insurance for Wesley, and within one day I had a reasonable discount on the renewal cost and a correction on the contract that only He had recognised!
So yes I feel I did receive a five-star experience and would highly recommend First2Protect insurers. Many thanks BS UP
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Wesley was able to help with your renewal queries and secure a reasonable discount for you. It’s especially pleasing to know that he identified and corrected an issue within the policy documentation, giving you added confidence in your cover. Your kind feedback is very much appreciated and will be shared with him. Thank you for your recommendation and continued support.
nice service
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received nice service and had a positive experience with us. Your feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found the service helpful and informative, and that we were able to help you find a great deal. Your kind feedback is very much appreciated.
Dennis was very helpful in talking me…
Dennis was very helpful in talking me through the process and getting my cover sorted quickly. One less thing off my list after moving. Thank you.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Dennis was so helpful in talking you through the process and getting your cover arranged quickly. Moving home can be a busy and stressful time, so it’s great to know we could help take one thing off your list. Your kind feedback is very much appreciated and will be shared with him.
The staff member that dealt with my…
The staff member that dealt with my enquiry was very helpful and very polite, also was done very quickly.
20 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that your enquiry was dealt with quickly and that our advisor was both helpful and polite throughout. Your kind feedback is very much appreciated and will be shared with the team.
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