First2Protect Reviews 6,336

Excellent service with James who went above and beyond to help me and my partner secure a last minute quote and policy agreement. Thank you for going out your way!

Very happy with the service! the customer care team are fantastic.

Thomas!! You’d have never known it was your first week in your new job. You were brilliant! Thanks for your help.

Must say had a brilliant experience with Thomas Lennon today he was clear and to the point and very polite to talk to on the phone! He answered all my questions to my satisfaction well done!

Spoke to a chap called Joel about cancelling my policy as I was switching property. Got it sorted within minutes, finalised everything and was very straight forward! Great work.

Very helpful customer service. She explained me everything. All questions were professionally answered. Definitely 100% happy and recommend it to everyone.

I rang regarding my renewal quote and Amber was absolutely brilliant!

She answered all my questions brilliantly and also gave me all the information I needed to know.

Really happy to renew and really pleased with the help Amber gave me.

all explained well and easy process

Joel was very helpful and provided clear detailed information for my renewal

Jade was very professional. Extremely helpful.

The customer rep listened patiently to my concerns in finding a better company with which I want to insure my property and contents.
He gave me options to consider why the company should be chosen .
I said to him that the true value of a company is when a customer files a claim and how the company deals to resolve the issues quickly and to the satisfaction of the customer.

Nathan was very polite, helpful and patient, especially when I asked him to repeat information as I was making notes during our call.
He double - checked an issue with his manager and thanked me for my patience in holding while he did so.
A very positive call! Thank you, Nathan.

One phone call , a very efficent & friendly company to deal with. They also found me savings on my renewal quote.

We requested a quote on House insurance. James Riley was excellent taking us through the questions. Sadly the final quote was not acceptable to us.

Lori was very helpful today, calling to help us finalize some policy updates. Got a small refund from our changes as well, which is always nice!

Nathan was really helpful, and made getting a quote easy! Thank you

Professional and courteous and decent price

Excellent service. Chap on the phone called Nathan talked me through all the options and made everything clear. He had all the info and knowledge of the insurance packages and what they provide. Happy with the service and product.

From the very first call, which provided me with vital information regarding my buildings insurance, I was met with patience, kindness as well as sharp professionalism. When I thought my case was hopeless, I was shown a path to progress and eventually, to success. In this complex situation, the smoothest path was provided by First2Protect. It's left me somewhat speechless out of sheer gratitude.

Lovely lady, Jodie, helped set me up for the first time using rent protection - fingers crossed I never need to use it.