The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... See more
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Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... See more
Company replied
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... See more
Company replied
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... See more
Company replied
Company details
Written by the company
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The sales team was very knowledgeable…
The sales team was very knowledgeable and polite.
22 December 2023
Reply from Fire Pits Direct
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Fire Pits Derect is alsways delivers…
Fire Pits Derect is alsways delivers promtly and the
website is full of informationa and easy to use.
27 December 2023
Reply from Fire Pits Direct
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
A great beginning
Nick was quite patient with my questions - your entity was highly recommended by a good friend that had purchased a fire pit unit in mid ‘22 - Nick also listened quite well to my inquiries and educated me too
21 December 2023
Reply from Fire Pits Direct
Hello Kenneth,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Amazing Customer Service
From start to finish my experience was absolutely amazing. Lucas, helped me through the entire process as well as educated me on the material I was unfamiliar with. Highly recommend, for all your fire feature needs.
Thank you.
18 December 2023
Reply from Fire Pits Direct
Hello Brandon,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas!), and we truly thank you for being our customer. Thank you for your recommendation, and we'd love to work with you again in the future!
Best,
Firepits Direct/Spotix Customer Solutions
Firepits Direct was the only place I fine everything I needed to build a firepit.
Firepits Direct was the only place I could fine anything I needed to build my firepit. It explained what and why I needed to complete my build. Plus you have great instructional video on how to build firepits.
18 December 2023
Reply from Fire Pits Direct
Hello Bryan,
Thank you for your review. We're so glad that you're happy with our service, website, and videos. Thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Checks all boxes for a BUY
Excellent customer service. They did a great job price-matching and delivered exactly what I ordered.
29 November 2023
Reply from Fire Pits Direct
Hi Jerry ,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
What made me happy was the fact that it…
What made me happy was the fact that it FIT! Was confused on there measures , and sizing!
Got lucky & got it right!
8 December 2023
Reply from Fire Pits Direct
Hello Joseph,
Thank you for your review. We're glad that you were able to get just what you needed. Please know that we have friendly and knowledgeable product specialists here to assist our customers with orders and questions.
Best,
Firepits Direct/Spotix Customer Solutions
Easy to find the parts
Easy to find the parts, reasonable price, fast delivery, friendly app.
20 November 2023
Reply from Fire Pits Direct
Hello Elio,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Never received order.
20 November 2023
Disappointed with 120 inch wind guard
Disappointed with 120 inch wind guard. The long panels do not come with any mid support despite length. I needed to purchase some (feet not sold separately) at $168 for eight. I did not feel comfortable with long glass panels without mid support. This is a poor design that can easily be corrected. Even my 42 inch square panel came with mid support feet and cost about what I paid for the additional feet. Contacted sales via email and offered no help. Plan on additional cost for piece of mind. Hopefully someone will reach out to me to offer a partial refund for the top connectors that I will not use. Hopefully they will just include them in future shipments.
2 December 2023
Reply from Fire Pits Direct
Good afternoon Harvey,
Thank you for the feedback, and we have requested some information through email from you as well as some photos of what you received so that we can assist. Each long side of your wind guard should consist of 3 panels total. Please reply to our request so that we may be of assistance to you.
Best,
Vince
FirepitsDirect
It was fast and easy
6 December 2023
Reply from Fire Pits Direct
Hello Peter,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Alan,
Thank you for your feedback. We're sorry that our response time was slower than expected, but are glad that you are getting the quality products you need. We thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Roy,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Justin was a great resource for…
Justin was a great resource for answering questions and getting my quote.
2 December 2023
Reply from Fire Pits Direct
Hello Allan,
Thank you for your review. We're so glad that you're happy with our service (especially Justin!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Easy order process nice follow up on…
Easy order process nice follow up on confirmation and tracking delivered right when they said it would. Quality product that I have purchased twice in the past
29 November 2023
Reply from Fire Pits Direct
Hello Terrance,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
No follow up on payment received and…
No follow up on payment received and shipping info...had to call email etc. then orders came with 4 or 5 different deliveries. Failed to provide useful tracking per order, and had no idea what was coming and when.
14 November 2023
Reply from Fire Pits Direct
Hi Jim,
Thank you for sharing the feedback, we appreciate opportunities for improvement.
We apologize for any confusion the shipping may have caused. I show there were four shipments, two on the 14th, one 15th, and the last on the 17th. Each email with has a link to the shipment tracking in addition to the carrier and service as well as the individual items in that shipment.
If these emails were not received or sorted to a junk folder, please let us know and we can get your information updated if needed.
We will be happy to address any further questions or concerns directly.
Best,
Joel
FPD Customer Service
These guys were awesome to work with
These guys were awesome to work with. Great service. Very happy w the product.
11 November 2023
Reply from Fire Pits Direct
Hello Todd,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
part was ordered and sent quickly
27 November 2023
Reply from Fire Pits Direct
Hello Jim,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Fire glass for our fire bowl
We ordered the fireglass and it came timely and as expected. Beautiful and high quality! Their calculations for how much we needed was spot on!
7 November 2023
Reply from Fire Pits Direct
Hello Becky,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very responsive to my questions
Very responsive to my questions on the order. Neither has arrive yet but were reasonable prices for what I ordered.
21 November 2023
Reply from Fire Pits Direct
Hello Harvey,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! (It looks like your order is out for delivery to you today! :)
Best,
Firepits Direct/Spotix Customer Solutions
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