I bought,paid for a purchase. At first it appeared with shipping details, that’s when I went back and checked. Everything disappeared: shipping details and the site I found Fashionity on. When I email... See more
Company replied
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I placed an order on April 19, total was $36 (approx) my bank was charged $53.82 the same day. I still have not received my order and there is no record of my order on the site and no info on shipping... See more
Company replied
I placed my order recently and havent received confirmation about it shipping but they took my money. I will report this too bbb. Scam Please stop lying like my order will be delivered when I have sc... See more
Company replied
I placed a order on Match 19. The money that spent on this website isn’t worth the time you wait to receive the merchandise. I’ve contacted the chat CSR several times. Only to be told they have no inf... See more
Company replied
Company details
Written by the company
One stop wholesale sourcing various fashions from FashionTIY. Wholesale the latest high quality Clothing, Bags, beauty, jewelry, Accessories, Watches, Packaging, Displays, etc.
Contact info
2035 Sunset Lake Rd, Ste B2, 19702, Newark, United States
- 3025957556
- pro@fashiontiy.com
- www.fashiontiy.com
2.2
Poor
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Don’t let them fool you
I’m pretty convinced a lot of these reviews are written by the people that work for this company. They will take your money and then you’ll sit there waiting for your item to be shipped just for them to tell you it’s out of stock. Customer service is awful, I talked to customer service asking for a refund on one of my whole orders and they told me it would cause them to lose money??? Not to mention I asked to cancel one of my orders since it was taking too long and I paid for express shipping and without consulting with me they shipped half of it out and told me the other half wasn’t available.
29 January 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
As far as we know, just like your comments to us, Trustpilot is an impartial review site and does not allow self-comment. We also have no right to interfere with the reviews of our customers.
It should be noted that we are a factory wholesale platform. All products are sold at factory wholesale prices and sold at very low profits to help customers obtain more competitive products. For products of the same quality, our price has obvious advantages.
But different customers have different requirements for products, and different prices correspond to different quality. This is clearly stated in our service policy to help customers purchase products better.
Restricted by the high cost of international logistics and customs duties, the shipping cost of returns is often ten or even dozens of times higher than the product itself, which is very uneconomical. Therefore, we specifically stated the return and exchange policy in the FAQ to protect the interests of customers.
Due to the large number of orders received every day, the inventory of all products changes dynamically. Some products are temporarily out of stock and cannot be shipped. In order to ensure that the interests of customers are not lost, the warehouse department will process refunds for unshipped products for customers during package transportation. If you have strict inventory requirements, it is recommended that you contact us via Online Chat in the FashionTIY app to confirm the inventory before paying for the order.
Thanks for understanding.
Great quality
Great quality clothing, excellent customer service, delivery was ok as I only had standard delivery that was understandable will definitely keep using this company
13 January 2021
Unprompted review
Reply from FashionTIY
Our headquarters is in Delaware, USA.
Due to the excellent quality and price advantage of the Chinese factory, our warehouse department and customer team are in China, and all products will be shipped from China.
Reply from FashionTIY
We have not sent out spam. If information about us affects you, please let us know via email or Online Chat. We will take care to avoid this happening. Thanks for understanding.
Weight on products
Weight on products, charges on shipping is more of what it should cost. Check your products weight and is way less of what your are getting charged on shipping amount. I bought products that said 100g and I weight them and is. 37 g other products said 220g I weight it. Too and is 10.20g.
People you are getting stolen in shipping weight.
1 January 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience. It should be noted that all products will be shipped with packaging. The logistics company calculates the shipping cost according to the actual package weight, which is different from the bare weight of the product. If you have any questions about the weight of the package, please contact us via Online Chat in the app. Thank you.
If I could give them zero I would
If I could give them zero I would. I ordered my items on November 4th. It is now December 11. I ordered priority shipping which would come within 7-15 business days. Ok. I never saw an update with my order. Finally on November 19 a shipping label was created. Again no updates. Finally, I get an update on December 10 that my package has been VOIDED. I called UPS they tell me that FASHION TIY cancelled my package. However, at the same same customer service at FASHION TIY tells me that my item is in Vancouver and there’re is a backlog so I will have to wait longer. They are still giving me the run around and not admitting that they cancelled my order without notice! Now I am requesting a refund they decide to offer me a coupon with $30’off a $500 purchase. Seriously. Oh and they said that due to the backlog they decided to change my tracking number and my parcel will miraculously be delivered to me by next week. They are still ignoring and refusing to return money. They are a deceitful company. I should have gone with my gut feelings. Keep your money and do not spend even $1 with them. It’s a shame.
12 December 2020
Unprompted review
Fashiontiy is the best app ever for my…
Fashiontiy is the best app ever for my business, good quality products they have. When shopping with them I don't worry about quality of the goods because I know it always going to come out best, thanks so much fashiontiy for helping to grow my business,and I will keep on shopping with your company
20 November 2020
Unprompted review
Can't deliver to towns on No1 Highway!!
I placed my first order. Then was messaged saying they wanted my tax file number. Which I refused to give. Then they said they couldn't send to me because I'm in a remote area! I provided them three different addresses to try. Still no good, so they had to cancel the order.I had pad extra for priority shipping. I can not believe that they use a courier that can not deliver to towns located on the No1 Highway in Australia. They need to look for a better courier network!!
3 November 2020
Unprompted review
Reply from FashionTIY
Our warehouse department is in China, and all products will be delivered to you via DHL from China.
According to DHL's instructions, your shipping address belongs to a remote area. DHL will require us to pay a remote fee of $24. As a factory wholesale platform, our low profit cannot be borne for you, and we have to close the order for you and give a full refund. You can confirm this issue to DHL.
We hope to provide each customer with timely and fast transportation services, but due to the impact of the epidemic, currently only DHL can provide economical and fast transportation services. We are also looking for other suitable logistics service providers to better solve this problem.
Hope our reply will help ease your dissatisfaction. Thank you for your understanding.
I ordered 4 pieces of clothing on…
I ordered 4 pieces of clothing on January 23rd and have still not received it. That is 6 whole months! I tried contacting and I wait anywhere from 3 weeks to a month before anyone responds to me. Once I finally do get an answer I'm told it's due to COVID-19. I have ordered other items from other online websites and apps and have recieved those items in a timely manner. Some may have taken a little longer but nothing took 6 months and still waiting. Once I either recieve my items or money back I will be deleting FashionTIY off my phone and will never purchase another thing from this app. Very very dissatisfied and disappointed.
13 July 2020
Unprompted review
Reply from FashionTIY
Sorry for the bad experience.
Due to the spread of coronavirus, the order processing and shipping time has been longer than usual. In particular, international logistics has been severely affected by the epidemic, major international logistics companies have experienced a serious backlog, causing all packages to have to wait in line for shipping. For example, the delivery time of standard shipping has been extended from the previous 20 days to 50-60 days, and the freight rate has increased by more than 3 times. As our thanks, please contact us to get a free cash coupon, you can use it in new orders.
Thank you for your positive feedback and patience.
Extremely disappointed with this…
Extremely disappointed with this company. They stressed his company caused to me and my business is heartbreaking and exhausting.
I paid for priority shipping which took WEEKS!!
when I finally received my items they were such bad quality which is a huge loss to me and my business. I tried contacting them about returning the items and they have ignored me.
The stitching and material is awful and cotton hanging off everything. I really can't sell these in my store because of how bad they are. Items that I ordered were missing from my package. Im just extremely stressed and upset by this company. Business is struggling as it is and then I buy off this website and was so mislead. It saddens me greatly. I do hope they step up as this is messing with people's livelihood. I'm at my wits end with this company. They have not sent me 6 items I have ordered. This is ridiculous. They are extremely stressful to deal with.
27 June 2020
Unprompted review
Reply from FashionTIY
Sorry for the bad experience.
We have responded to you by email. If you have not received it, please check the Spam in your email.
It should be noted that the products you buy are all currently sold in the European and American markets, and the sales volume is more than several thousand pieces. We did not receive a statement from the customer about the dissatisfaction with the product.
FashionTIY is a multi-category factory direct wholesale platform and supplies various products for small and medium-sized wholesalers and retailers all over the world.
All the items are at a reliable low wholesale cost under equal quality. Different quality and material have different wholesale prices. And also for different wholesalers and retailers, they have a different standard about the products' quality and price according to the different local markets.
If you have a high requirement for the quality, material, color, etc., please make a trial order to test the business standard before mass order. Or please contact us and we will give you suggestions about the high-quality products.
Thanks for your waiting.
A good choice for wholesale clothing
A good choice for wholesale.
Their app interface design is simple and clear, the products have advantages in price, the user experience is very good.
1 June 2020
Unprompted review
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